An Overview of Companies in Ortigas
Welcome to our guide on companies in Ortigas, one of the leading business districts in Metro Manila, Philippines. Today, we’ll take a deep dive into the world of call centers in Ortigas and provide you with information about the top companies operating in this area.
You might have heard about Ortigas Center being the hub for call centers and BPO companies. The area houses a large number of international and local business process outsourcing (BPO) firms, making it the perfect destination for those seeking employment opportunities in the call center industry.
The Ortigas central business district is a dynamic area that comprises not only BPOs, but also other multinational and local companies that operate in various industries. The district is known for its high-rise buildings, world-class shopping malls, entertainment centers, and impressive array of dining options. It’s no surprise that the area is one of the most sought-after locations in the Philippines by employees and job seekers alike.
Top Companies in Ortigas Call Center
Without further ado, let’s take a closer look at the top companies in Ortigas call center. These companies are known for their long-standing reputation, excellent work culture, and consistent growth in the BPO industry.
1. Convergys Philippines Services Corporation
Convergys is one of the largest BPO companies in the world and has a strong presence in Ortigas. With over 100,000 employees globally, Convergys’ Philippine headquarters is located in the Ortigas central business district. The company provides a wide range of voice and non-voice services to various industries, including telecommunications, healthcare, financial services, and technology.
2. Teleperformance
Teleperformance is another leading BPO company in Ortigas. The company has over 300,000 employees across 80 countries and offers customer service, technical support, and sales services to a diverse range of clients. Teleperformance has received several awards, including the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year and the Contact Center World Award for Best Large Contact Center.
3. VXI Global Solutions, LLC
VXI Global Solutions is a US-based BPO company with over 30,000 employees across the globe. The company’s Philippine headquarters is located in Ortigas and provides customer service, technical support, and sales services to various industries such as healthcare, finance, and retail.
Table of Companies in Ortigas Call Center
| Company Name | Industry | Number of Employees | Location |
|---|---|---|---|
| Convergys Philippines Services Corporation | BPO | 100,000+ | Ortigas Center |
| Teleperformance | BPO | 300,000+ | Ortigas Center |
| VXI Global Solutions, LLC | BPO | 30,000+ | Ortigas Center |
Frequently Asked Questions (FAQs)
1. What are the requirements to work in a call center in Ortigas?
In general, call centers in Ortigas require applicants to have excellent communication skills, both verbal and written, a high school diploma or equivalent, and basic computer proficiency. Some companies may have additional requirements depending on the position and the client they are servicing.
2. What are the typical working hours in a call center in Ortigas?
Call centers in Ortigas usually operate 24/7. Employees are divided into different shifts, and they may have to work on weekends and holidays, depending on the client they are servicing.
3. What is the average salary of a call center agent in Ortigas?
The average salary of a call center agent in Ortigas ranges from PHP 18,000 to PHP 25,000 per month, depending on the company, position, and experience.
4. What are the benefits of working in a call center in Ortigas?
Call center companies in Ortigas offer a wide range of benefits, including health and life insurance, HMO coverage, performance incentives, and retirement plans. Some companies also provide opportunities for career growth and development.
5. What is the dress code in a call center in Ortigas?
The dress code in a call center in Ortigas is usually business casual. Some companies may have a more relaxed dress code, while others may require employees to wear a uniform.
6. What is the interview process like in a call center in Ortigas?
The interview process in a call center in Ortigas typically consists of several stages, including an initial phone screening, a face-to-face interview, and an assessment test. The assessment test may include tasks such as listening comprehension, reading comprehension, and critical thinking.
7. What skills are required to work in a call center in Ortigas?
Some of the essential skills needed to work in a call center in Ortigas include excellent communication skills, both verbal and written, active listening, problem-solving, and customer service orientation. Basic computer proficiency and the ability to work in a fast-paced environment are also crucial.
8. What are the different departments in a call center in Ortigas?
Call centers in Ortigas typically have different departments, including customer service, technical support, sales, and back-office support. Each department has specific roles and responsibilities, depending on the client they are servicing.
9. What are the common challenges of working in a call center in Ortigas?
Working in a call center in Ortigas can be challenging, especially for new hires. Some of the common challenges include dealing with irate customers, meeting performance metrics, working on different shifts, and maintaining work-life balance.
10. How can I prepare for a call center interview in Ortigas?
Some ways to prepare for a call center interview in Ortigas include researching the company and the position, practicing your communication and problem-solving skills, preparing your resume and cover letter, and dressing appropriately.
11. What are the available modes of transportation to Ortigas?
Ortigas can be easily accessed through different modes of transportation, including the MRT and LRT train systems, buses, jeepneys, and taxis. Some employees also prefer to use ride-sharing apps such as Grab and Uber.
12. What are the top shopping destinations in Ortigas?
Ortigas is home to some of the best shopping destinations in Metro Manila, including SM Megamall, Robinsons Galleria, The Podium, and Shangri-La Plaza. These malls offer a wide range of local and international brands, as well as movie theaters, restaurants, and entertainment centers.
13. What are the best dining options in Ortigas?
Ortigas has a diverse range of dining options that cater to different tastes and budgets. Some of the best dining destinations include Tim Ho Wan, Mamou, Chili’s, and Vask Tapas Room. There are also a lot of food parks and street food options in the area.
Conclusion
In conclusion, companies in Ortigas call center offer abundant employment opportunities for job seekers who want to start a career in the BPO industry. The area houses some of the top BPO companies in the world, such as Convergys, Teleperformance, and VXI Global Solutions. These companies provide excellent work culture, competitive compensation packages, and opportunities for career growth and development.
If you’re interested in pursuing a career in a call center in Ortigas, we hope that our guide has provided you with valuable information and insights. Remember to prepare well for your interview, and don’t hesitate to ask questions and clarify any concerns you may have.
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Closing Statement with Disclaimer
All information provided in this article is for informational purposes only. We do not endorse or recommend any of the companies or products mentioned in this article. Please conduct your research and due diligence before making any decisions or investments.
The contents of this article were produced by an AI language model and have not been reviewed by a human editor. Please forgive any errors or omissions.