Introduction
Greetings, fellow travelers! It is no news that traveling can be stressful, especially when things don’t go as planned. Flight cancellations, delays, and rescheduling are common occurrences in the travel industry, and Citilink is not immune to these. However, what sets Citilink apart is its excellent refund policy. In this article, we will dive into all you need to know about the Citilink refund call center and how to get your money back in case of a flight cancellation or delay.
👉 Did you know that Citilink is a low-cost airline based in Jakarta, Indonesia, and is a subsidiary of Garuda Indonesia?
👉 Did you also know that Citilink operates to more than 45 destinations in Indonesia, including international destinations such as Singapore, Malaysia, and the Philippines?
👉 With that said, let’s dive into the details of Citilink’s refund policy.
What is the Citilink Refund Policy?
The Citilink refund policy is a set of rules and regulations that govern how customers can get a refund when they want to cancel or reschedule their flight bookings. According to Citilink’s refund policy, customers are entitled to a full or partial refund, depending on the circumstances surrounding the cancellation or rescheduling.
👉 It’s important to note that Citilink’s refund policy applies to both domestic and international flights.
How to Get a Refund from Citilink
Getting a refund from Citilink is easy and straightforward. Here are the steps to follow:
| Step | Description |
|---|---|
| Step 1 | Contact Citilink’s customer service through the hotline number or email provided on their website. |
| Step 2 | Provide details of your booking, such as your name, booking reference number, and the reason for the refund. |
| Step 3 | Wait for Citilink to verify your refund request. |
| Step 4 | Once your refund request has been approved, Citilink will process your refund within 10-14 business days. |
👉 Note that the time frame for processing refunds may vary depending on the mode of payment you used to book your flight.
Frequently Asked Questions (FAQs)
1. How long does it take to get a refund from Citilink?
It takes Citilink 10-14 business days to process refunds once the request has been approved.
2. What are the circumstances that qualify for a refund from Citilink?
You can get a refund from Citilink if your flight was canceled or rescheduled, or if you missed your flight due to circumstances beyond your control.
3. Can I cancel or reschedule my flight booking online?
Yes, you can cancel or reschedule your flight booking online by logging into your Citilink account or through the Citilink mobile app.
4. What happens if my refund request is denied by Citilink?
If your refund request is denied by Citilink, you can appeal the decision within 14 days of receiving the denial notification.
5. Is there a fee for canceling or rescheduling a Citilink flight booking?
Yes, there is an applicable fee for canceling or rescheduling a Citilink flight booking. The fee varies depending on the circumstances surrounding the cancellation or rescheduling.
6. Can I get a refund if I voluntarily opt-out of my flight booking?
No, you cannot get a refund if you voluntarily opt-out of your Citilink flight booking.
7. What are the modes of payment accepted by Citilink?
Citilink accepts payment through credit cards, debit cards, bank transfers, and payment by cash through their payment partners.
8. Can I get a refund for a partially used ticket?
No, you cannot get a refund for a partially used ticket.
9. What happens to my refund if I paid using a different currency other than the Indonesian Rupiah?
Your refund will be processed in Indonesian Rupiah, and the exchange rate will be calculated based on the prevailing rate at the time of the refund request.
10. Can I transfer my refund to another person’s account?
No, you cannot transfer your refund to another person’s account.
11. How do I know if my refund request has been approved?
Citilink will send you a notification email once your refund request has been approved.
12. Can I get a refund if I missed my flight due to my own fault or negligence?
No, you cannot get a refund if you missed your flight due to your own fault or negligence.
13. Can I change the passenger name on my flight booking?
Yes, you can change the passenger name on your Citilink flight booking, but you will be charged an applicable fee for the name change.
Conclusion
In conclusion, getting a refund from Citilink is easy and stress-free, provided you follow the correct procedures. Remember that Citilink’s refund policy covers both domestic and international flights, and refunds are processed within 10-14 business days. If you have any queries or concerns, feel free to contact Citilink’s customer service through the hotline number or email provided on their website. Don’t let flight cancellations or delays stress you out; let Citilink help you get your money back with ease.
Take Action Today!
Next time you need to cancel or reschedule your Citilink flight booking, remember to follow the procedures outlined in this article to get your refund quickly and efficiently.
Disclaimer:
This article is for informational purposes only and does not constitute legal or financial advice. Citilink’s refund policy is subject to change without notice, and customers are advised to check the latest policy before making any refund requests.