Citilink Pekanbaru: Introduction
Welcome to the ultimate guide on Citilink Pekanbaru! Citilink is a low-cost airline based in Indonesia, and it is a subsidiary of Garuda Indonesia. Citilink was established in 2001, and it operates flights to various domestic and international destinations. In this article, we will dive deeper into Citilink Pekanbaru and its call center. So, fasten your seat belts, and let’s get started!
🚀Why Choose Citilink Pekanbaru?
Citilink Pekanbaru is a popular choice among travelers for several reasons, including:
- Low-cost fares
- Excellent on-time performance
- Comfortable seats
- Convenient flight timings
- Prompt customer service
7 Things You Need to Know About Citilink Pekanbaru
1. Flight Network
Citilink Pekanbaru operates flights across various domestic and international destinations. Domestically, Citilink flies to major cities such as Jakarta, Medan, Surabaya, and Bali. Internationally, Citilink flies to Penang and Phuket in Malaysia, as well as Kunming in China. With its extensive network, Citilink Pekanbaru is a great option for travelers looking to explore Indonesia and beyond.
2. Fleet Size
Citilink Pekanbaru operates a fleet of modern Airbus A320 and A330 aircraft. These aircraft are known for their efficiency, reliability, and comfort. Citilink Pekanbaru’s fleet is regularly maintained to ensure passenger safety and comfort.
3. Baggage Allowance
Citilink Pekanbaru offers different baggage allowances for different fare classes. Passengers can check in up to 20 kg of baggage for economy class and up to 30 kg for business class. Hand luggage is limited to 7 kg per passenger.
4. In-Flight Services
Citilink Pekanbaru offers a range of in-flight services to make your journey more comfortable. Economy class passengers can purchase food and drinks on board, while business class passengers enjoy complimentary meals and drinks. Citilink also offers in-flight entertainment, including movies, music, and games.
5. Citilink Mobile App
Citilink Pekanbaru offers a mobile app that allows passengers to book flights, check flight schedules, and manage their bookings. The app is available for download on both iOS and Android devices.
6. Customer Service
Citilink Pekanbaru’s customer service is one of its strongest features. The airline offers prompt and efficient customer support through various channels, including its call center, social media, and email. Citilink’s call center is available 24/7 to assist passengers with any queries or issues.
7. Citilink Pekanbaru Call Center
Citilink Pekanbaru’s call center is an essential service that provides passengers with assistance and support for various issues, including flight cancellations, rescheduling, and refunds. The call center operates 24/7 and is staffed with trained and experienced customer service representatives.
Citilink Pekanbaru Call Center: Complete Information
Here’s all the information you need to know about Citilink Pekanbaru’s call center:
| Department | Contact Number | Availability |
|---|---|---|
| Call Center | +62 21 6379 8000 | 24/7 |
| Reservation | +62 812 1555 765 | 24/7 |
| Lost and Found | +62 21 6379 8000 | 24/7 |
| Cargo | +62 21 6379 8000 | 24/7 |
| Complaints | +62 21 6379 8000 | 24/7 |
13 FAQs About Citilink Pekanbaru
1. How do I book a flight on Citilink Pekanbaru?
You can book a flight on Citilink Pekanbaru through its website, mobile app, call center, or travel agents.
2. What are the accepted modes of payment for Citilink Pekanbaru?
Citilink Pekanbaru accepts various modes of payment, including credit cards, debit cards, and bank transfers.
3. Can I cancel my Citilink Pekanbaru flight?
Yes, you can cancel your Citilink Pekanbaru flight. However, cancellation charges may apply depending on the fare class and time of cancellation.
4. Can I change my Citilink Pekanbaru flight schedule?
Yes, you can change your Citilink Pekanbaru flight schedule. However, amendment charges may apply depending on the fare class and time of amendment.
5. What is the baggage allowance for Citilink Pekanbaru?
The baggage allowance for Citilink Pekanbaru depends on the fare class. Economy class passengers can check in up to 20 kg of baggage, while business class passengers can check in up to 30 kg of baggage.
6. What is the hand luggage allowance for Citilink Pekanbaru?
The hand luggage allowance for Citilink Pekanbaru is 7 kg per passenger.
7. Does Citilink Pekanbaru offer in-flight meals?
Yes, Citilink Pekanbaru offers in-flight meals for both economy and business class passengers. However, it is not included in the fare and must be purchased separately.
8. Can I select my seat on Citilink Pekanbaru flights?
Yes, you can select your seat on Citilink Pekanbaru flights. However, it may come at an additional cost depending on the fare class.
9. Does Citilink Pekanbaru offer web check-in?
Yes, Citilink Pekanbaru offers web check-in. Passengers can check-in online from 24 hours up to 4 hours before the scheduled departure time.
10. What is the refund policy for Citilink Pekanbaru?
The refund policy for Citilink Pekanbaru depends on the fare class and time of cancellation. Cancellation charges may apply.
11. How can I join the Citilink Pekanbaru loyalty program?
You can join the Citilink Pekanbaru loyalty program by registering on its website or mobile app.
12. What is the Citilink Pekanbaru mobile app, and where can I download it?
The Citilink Pekanbaru mobile app allows passengers to book flights, check flight schedules, and manage their bookings. It is available for download on both iOS and Android devices.
13. How can I contact Citilink Pekanbaru’s customer service?
You can contact Citilink Pekanbaru’s customer service through its call center, social media, or email. The call center operates 24/7.
Conclusion
In conclusion, Citilink Pekanbaru is an excellent low-cost airline that offers a wide range of domestic and international flights. Its customer service is exceptional, and its call center is available 24/7 to assist passengers with any queries or issues. We hope this guide has been helpful in providing you with all the information you need about Citilink Pekanbaru. So, what are you waiting for? Book your Citilink Pekanbaru flight today, and enjoy your journey!
Closing Statement with Disclaimer
This article has been written with the aim of providing accurate and up-to-date information about Citilink Pekanbaru and its call center. However, we do not guarantee the accuracy or completeness of the information provided in this article. We advise readers to verify the information with Citilink Pekanbaru or its official website before making any travel arrangements. We do not take responsibility for any losses or damages that may arise from the use of this information.