Introduction
Are you looking to buy or sell a car but don’t have the time to visit a dealership? Fear not, because Carvana has got you covered! Founded in 2012, Carvana is an online-only used car dealer that delivers cars straight to your doorstep. With their user-friendly website and excellent customer service, it’s no wonder that Carvana has become a household name in the world of online car sales.
But what about their call center hours? In this article, we’ll give you everything you need to know about Carvana’s call center hours, so you can make the most out of your online car buying or selling experience.
Why is it Important to Know Carvana’s Call Center Hours?
Carvana is known for its customer-centric approach, which is why they have a call center available to assist their customers with any questions or concerns. However, their call center operates on specific hours, and it’s crucial to be aware of them to ensure that you can reach their representatives when you need them.
Whether you’re looking to purchase a car or sell one to Carvana, you might face issues that need to be resolved quickly. Knowing their call center hours can save you time, trouble, and frustration.
Carvana Call Center Hours
Carvana’s call center is open seven days a week, and their hours of operation are:
| Day | Hours of Operation (Eastern Time) |
|---|---|
| Monday – Friday | 9:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | Closed |
It’s worth noting that these hours might change due to holidays or other unforeseen circumstances. If you’re unsure about their hours during a particular day, you can always check their website or social media accounts to get the latest updates.
FAQs
1. Can I contact Carvana outside of their call center hours?
No, you can’t contact Carvana outside of their call center hours. However, you can always send them an email, and they’ll get back to you as soon as possible.
2. Can I schedule a call with a Carvana representative?
Yes, you can schedule a call with a Carvana representative. You can do this by filling out a form on their website, and they’ll call you back at your preferred time.
3. Can I purchase a car outside of their call center hours?
Yes, you can purchase a car on their website outside of their call center hours. However, if you face any issues or have any questions, you’ll have to wait until their call center is open to get assistance.
4. What if I have an emergency outside of their call center hours?
If you have an emergency, you should contact your local authorities or emergency services. Carvana’s call center is not equipped to handle emergencies.
5. Can I cancel my car purchase outside of their call center hours?
No, you can’t cancel your car purchase outside of their call center hours. You’ll have to wait until they’re open to cancel your order.
6. Can I track my delivery outside of their call center hours?
Yes, you can track your delivery on their website at any time of the day.
7. Can I return my car outside of their call center hours?
No, you can’t return your car outside of their call center hours. You’ll have to wait until they’re open to initiate the return process.
8. What if I have a complaint outside of their call center hours?
If you have a complaint, you can send them an email, and they’ll get back to you as soon as possible. Alternatively, you can leave a message on their social media accounts, and they’ll address your concerns as soon as they can.
9. Can I sell my car outside of their call center hours?
No, you can’t sell your car outside of their call center hours. You’ll have to wait until they’re open to initiate the selling process.
10. What if I have a technical issue on their website outside of their call center hours?
If you have a technical issue, you can send them an email, and they’ll get back to you as soon as possible. Alternatively, you can check their website’s FAQ section to see if your issue has been addressed before.
11. How long do I have to wait on hold when I call Carvana’s call center?
Carvana’s call center representatives aim to answer all calls as quickly as possible. However, the wait time might vary depending on the volume of calls they receive.
12. Can I leave a message on Carvana’s call center voicemail?
No, Carvana’s call center doesn’t have a voicemail system. You’ll have to call them back during their operating hours.
13. Can I get assistance in Spanish when I call Carvana’s call center?
Yes, Carvana’s call center representatives are fluent in both English and Spanish. You can request assistance in either language when you call.
Conclusion
Knowing Carvana’s call center hours is an essential part of having a hassle-free online car buying or selling experience. By understanding their hours of operation and the services they offer, you can get the assistance you need when you need it. Whether you’re a first-time buyer or a seasoned seller, Carvana’s customer-centric approach and excellent customer service make them a top choice in the online car sales market.
If you have any questions or concerns, don’t hesitate to reach out to their call center during their operating hours. With their knowledgeable and friendly representatives, you’ll be able to get the answers you need in no time.
Disclaimer
The information provided in this article is accurate as of the time of writing. However, Carvana’s call center hours might change without notice, so it’s essential to check their website or social media accounts for the latest updates. Additionally, the FAQs provided in this article are based on our research and might not cover all possible scenarios. For more information, please refer to Carvana’s website or contact their call center.