Greetings, dear readers! If you are a resident or a contractor in California, you may have heard of the California One Call Center. As its name suggests, it is a center that aims to keep Californians safe and connected by providing crucial information about underground utilities. In this article, we will dive deep into the world of California One Call Center, its services, and how it can make a difference in your life.
What is California One Call Center?
California One Call Center is a non-profit organization that operates a free service that is available 24/7, 365 days a year. This service is referred to as the 811 Call Before You Dig program, which was established to help prevent damages to underground utilities. The program is an essential tool for contractors, excavators, and homeowners who are planning construction projects that involve digging or excavating.
🚨 Did you know that there are over 2 million miles of underground utilities in the United States? These include gas pipelines, electric wires, and communication cables. Without proper precautions, excavation work can disrupt these utilities and cause costly damages, injuries, or even fatalities.
How Does the 811 Program Work?
The process of using the 811 program is simple and straightforward. Before beginning any digging or excavation work, contractors and homeowners must call 811 or visit their website to request a utility location. This request is then forwarded to the appropriate utilities operators who will send out technicians to mark the location of their buried facilities. This marking process is usually completed within 2-3 business days and is done free of charge.
🔍 The 811 program is not just a legal requirement, but it is also a precautionary measure that can save lives. According to the Common Ground Alliance, an underground damage prevention organization, every six minutes, an underground utility is damaged because someone didn’t call 811 before digging.
What Services Does California One Call Center Offer?
Aside from providing the 811 program, California One Call Center offers several other services that are aimed at keeping Californians safe and informed. These services include:
| Service | Description |
|---|---|
| Positive Response | This service allows excavators to track the status of their request and receive notifications if there are changes or problems with the request. |
| Web Ticket Entry | This service allows users to submit their ticket request online, which can save time and increase accuracy. |
| e-Learning | This service provides online training and certification for contractors, excavators, and locators. |
| Damage Prevention Program | This service is focused on educating the public and promoting safe digging practices. |
Why Choose California One Call Center?
Now that you know what California One Call Center is and what it offers, you may wonder why you should choose this organization over others. Here are some reasons why:
Accuracy and Efficiency
California One Call Center uses state-of-the-art technology and a comprehensive database to ensure accurate and efficient utility markings. Their positive response program also allows excavators to receive real-time updates on the status of their requests.
Expertise and Reliability
California One Call Center has been in operation for over 40 years and has a vast network of utility operators and technicians. They are also a trusted partner of various agencies and organizations, including the California Public Utilities Commission, the California State Fire Marshal, and the National Utility Locating Contractors Association.
Community Service
As a non-profit organization, California One Call Center is committed to serving the community and promoting public safety. They also provide support and resources to local organizations and groups.
Accessibility and Convenience
The 811 program is available 24/7, and users can submit their requests online, through the phone, or via the mobile app. The service is also free of charge, and there are no hidden fees or charges.
FAQs
1. Is it mandatory to call 811 before digging?
Yes, it is mandatory in California to call 811 at least two business days before digging or excavating.
2. Do I have to pay for the 811 program?
No, the 811 program is a free service provided by California One Call Center.
3. Can I submit my request online?
Yes, you can submit your request online through the California One Call Center website or mobile app.
4. How long does it take to receive utility markings?
The utility marking process typically takes 2-3 business days, but it can take longer depending on the complexity of the request.
5. What should I do if I accidentally damage a utility line?
If you accidentally damage a utility line, stop work immediately and notify the utility operator and local authorities. You may also be required to file a report with the California Public Utilities Commission.
6. What if I don’t call 811 before digging?
If you don’t call 811 before digging, you could be liable for damages, penalties, and legal fees. You could also cause injuries, fatalities, or disrupt vital services like gas, water, and electricity.
7. What if I have an emergency and need to dig immediately?
If you have an emergency that requires immediate digging, call 911 first and then notify the appropriate utility operator as soon as possible.
8. Can I dig without waiting for utility markings?
No, it is illegal and unsafe to dig without utility markings. Always wait for the appropriate markings before digging or excavating.
9. What if the utility markings are incorrect or incomplete?
If you notice that the utility markings are incorrect or incomplete, notify the utility operator immediately and ask for a recheck.
10. Can I use the 811 program for landscaping or gardening projects?
Yes, the 811 program applies to all digging or excavation projects, including landscaping or gardening.
11. How far in advance should I call 811 before digging?
You should call 811 at least two business days before digging or excavating to allow time for utility markings.
12. What if I am not sure if I need to call 811?
If you are not sure if you need to call 811, it is always better to err on the side of caution and call. You can also consult the California One Call Center website or contact their customer service for more information.
13. What if I am not a contractor or excavator?
Even if you are not a contractor or excavator, you should still call 811 before digging or excavating on your property. This includes projects like putting up a fence or planting a tree.
Conclusion
As we conclude this article, we hope that you now have a better understanding of California One Call Center and its services. Remember, calling 811 before digging is not just a legal requirement, but it is also a responsible and life-saving act. By using the 811 program, you can prevent damages to underground utilities, avoid costly fines and penalties, and most importantly, keep yourself and your community safe. So the next time you plan to dig, remember to call before you dig!
Take Action Today!
If you are in California and are planning to dig or excavate, don’t hesitate to call 811 or visit the California One Call Center website to request a utility location. You can also follow them on social media for updates and tips on safe digging practices.
Disclaimer
This article is for informational purposes only and does not constitute legal or professional advice. Please consult the appropriate authorities or professionals for specific information and guidance on digging or excavation projects.