Introduction
Greetings to all job seekers and individuals interested in a career in the communication industry. Cablevision is a leading telecommunications and media company that provides services ranging from cable TV to high-speed internet, digital voice, and local news. The company offers a range of opportunities to individuals looking to start their careers, including customer service positions in their call centers.
As a customer service representative at Cablevision, you will be part of a team that is committed to providing the best customer experience possible. From resolving technical issues to helping customers make informed decisions about their services, Cablevision’s call center team plays a critical role in the company’s success.
In this article, we’ll explore everything you need to know about Cablevision jobs at the call center. From job responsibilities and requirements to salary and benefits, we’ll cover it all. So, if you’re ready to take the first step towards building a successful career, keep reading!
What are the benefits of working at Cablevision?
Working at Cablevision comes with a range of benefits for employees, including:
| Benefits | Description |
|---|---|
| Health and wellness benefits | Cablevision offers a range of health and wellness benefits, including medical, dental, and vision insurance, as well as a gym discount program. |
| 401(k) retirement plan | Employees have access to a 401(k) retirement plan with a company match. |
| Sick time and vacation days | The company offers paid time off and sick days. |
| Career growth opportunities | Employees have access to a range of training programs and opportunities for career growth within the company. |
Job Responsibilities and Requirements
As a customer service representative in Cablevision’s call center, you will be responsible for answering customer inquiries, resolving technical issues, and providing customers with information about their services. Some of your day-to-day responsibilities may include:
• Assisting customers with billing and account questions
• Troubleshooting technical issues with cable TV, internet, and phone service
• Providing customers with information about new services and promotions
• Escalating complex issues to other departments when necessary
• Documenting customer interactions and updating customer accounts
To be considered for a position in Cablevision’s call center, you must meet the following requirements:
• High school diploma or GED
• Excellent communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with Microsoft Office
• Flexibility to work evenings, weekends, and holidays
How much do Cablevision customer service representatives make?
According to Glassdoor, Cablevision customer service representatives earn an average salary of $39,000 per year. However, your salary may vary based on your experience and qualifications.
FAQs
What is the hiring process like for Cablevision call center jobs?
The hiring process for Cablevision call center jobs typically involves submitting an application online, completing a phone screening, and participating in an in-person interview. You may also be required to complete a skills test or background check.
What kind of training do Cablevision customer service representatives receive?
Cablevision provides customer service representatives with comprehensive training that covers company policies, products and services, and customer service best practices. The training program may last several weeks, and employees will receive ongoing training and support throughout their careers.
Is there room for career growth at Cablevision?
Yes, Cablevision is committed to providing employees with opportunities for career growth. Customer service representatives can advance to supervisory positions or other roles within the company with additional training and experience.
What is the work environment like at Cablevision?
Cablevision call centers are fast-paced environments that require strong communication skills and the ability to multitask. However, the company values work-life balance and offers a range of benefits to support employees’ well-being.
What is the dress code for Cablevision call center jobs?
Cablevision call center employees are expected to dress in business-casual attire. Jeans and T-shirts are not allowed.
Can I work from home as a Cablevision customer service representative?
Cablevision does not offer work-from-home positions for customer service representatives at this time.
What is the work schedule like for Cablevision call center jobs?
Cablevision call centers are open 24/7, so customer service representatives are required to work flexible schedules that may include evenings, weekends, and holidays.
What is the company culture like at Cablevision?
Cablevision values diversity, collaboration, and innovation. The company encourages employees to share their ideas and perspectives and fosters a culture of teamwork and respect.
What is the average tenure of a Cablevision customer service representative?
The average tenure of a Cablevision customer service representative is 2-3 years, but some employees have been with the company for much longer.
What kind of performance metrics are used to evaluate Cablevision customer service representatives?
Cablevision uses a range of performance metrics, including call quality, customer satisfaction, and productivity, to evaluate customer service representatives’ performance.
What kind of customer issues do Cablevision customer service representatives typically deal with?
Cablevision customer service representatives deal with a range of customer issues, including technical issues with cable TV, internet, and phone service, billing questions, and account issues.
Do Cablevision customer service representatives work on commission?
No, Cablevision customer service representatives do not work on commission. Their pay is based on a salary and does not include commission or bonuses.
What kind of benefits do Cablevision call center employees receive?
Cablevision call center employees are eligible for a range of benefits, including health and wellness benefits, a 401(k) retirement plan, and paid time off and sick days.
How can I apply for a job in Cablevision’s call center?
You can apply for a job in Cablevision’s call center on the company’s website or through online job boards such as Indeed or Glassdoor.
Conclusion
Cablevision customer service representatives play a vital role in ensuring the company’s success. With comprehensive training, competitive salaries, and a range of benefits, a career in Cablevision’s call center is an excellent opportunity for anyone looking to start a career in the communication industry.
If you’re ready to take the first step towards building a successful career, we encourage you to explore job opportunities at Cablevision and apply for a position that matches your skills and experience.
Thank you for reading, and we wish you the best of luck in your job search!
Disclaimer
This article is for informational purposes only. The information presented in this article may be subject to change, and we cannot guarantee the accuracy of the information provided. We encourage readers to do their research and contact Cablevision directly for the most up-to-date and accurate information about job opportunities, requirements, and benefits.