Opening Statement
Welcome to the ultimate guide that will help you understand everything you need to know about the Bukalapak Com call center. At Bukalapak Com, we believe that customer satisfaction is key, and therefore we have invested heavily in creating a comprehensive and efficient customer care system. We understand the importance of providing timely and accurate assistance to our clients, and our call center is open 24/7 to guarantee that we are always reachable. In this article, we will take you through everything you need to know about our call center, from its inception, its operations, and its impact on our business. So, buckle up, and get ready to discover how Bukalapak Com call center can serve you better.
Introduction
Bukalapak Com is an Indonesian-based e-commerce platform that provides services to both sellers and buyers. It was founded in 2010 by Achmad Zaky, and since then, it has grown to become one of the leading e-commerce players in the country.
As with most businesses, customer satisfaction is critical to Bukalapak Com’s success, and the company takes this very seriously. With over 100 million monthly active users, Bukalapak Com has invested heavily in creating a robust customer care system. The call center is the backbone of this system, and it is designed to provide timely and accurate assistance to all customers.
In this article, we will give a detailed overview of the Bukalapak Com call center, its inception, operations, impact on the business, and how you as a customer can interact with it.
The History of Bukalapak Com Call Center
The Bukalapak Com call center was established as part of the company’s efforts to provide seamless customer service. It was launched in 2012, two years after Bukalapak Com’s founding, and it has since become an integral part of the company’s operations.
Initially, the call center had a limited scope, and its primary function was to receive and resolve customer complaints. However, over time, the call center has evolved into a multifunctional unit that is responsible for handling everything from basic inquiries to complex technical issues.
Today, the Bukalapak Com call center is staffed with over 1000 agents who are trained to provide excellent customer service. The center operates 24/7, and customers can reach out to it via phone, email, or social media.
The Operations of Bukalapak Com Call Center
The Bukalapak Com call center operates under the guidance of the customer experience department. The department is responsible for ensuring that all customers receive timely and accurate assistance at all times.
The call center is divided into various units, each with specific responsibilities. The units include:
| Unit | Responsibilities |
|---|---|
| Customer Service Unit | Handles basic inquiries and requests, such as product information, account management, etc. |
| Technical Support Unit | Handles more complex inquiries related to technical issues such as app crashes, payment issues, etc. |
| Complaints Unit | Handles all customer complaints and ensures they are resolved as quickly and satisfactorily as possible. |
| Escalation Unit | Handles complaints that cannot be resolved at the initial level and ensures that they are escalated appropriately. |
| Social Media Unit | Handles queries and complaints that come through social media platforms such as Facebook, Twitter, etc. |
The Impact of Bukalapak Com Call Center on Business
The Bukalapak Com call center has had a significant impact on the company’s business. It has not only helped to improve customer satisfaction but has also contributed to the growth of Bukalapak Com.
By providing timely and accurate assistance to customers, the call center has helped to build customer loyalty, which is critical for any business’s success. It has also helped to reduce customer churn, which is a common problem in the e-commerce industry.
Moreover, the call center has helped to identify areas where the company can improve. By analyzing customer inquiries and complaints, the company has been able to identify areas of improvement and make the necessary changes to enhance the customer experience.
How to Contact Bukalapak Com Call Center
The Bukalapak Com call center can be reached through various channels, including:
- Phone – You can dial 021-5081-3333 to speak to a customer care agent directly.
- Email – You can also reach out to the call center via email at cs@bukalapak.com.
- Social Media – You can contact the call center through Bukalapak Com’s various social media channels.
FAQs
1. How long does it take to get a response from the Bukalapak Com call center?
Our call center agents are trained to respond to inquiries as quickly as possible. However, response times may vary depending on the complexity of the issue. We strive to resolve all issues within 24 hours of receiving them.
2. What kind of inquiries can I make to the Bukalapak Com call center?
Our call center can handle anything from basic inquiries about products or services to complex technical issues. If you have any questions or concerns related to Bukalapak Com, feel free to reach out to us.
3. Can I reach out to the call center through social media?
Yes, you can reach out to the call center through Bukalapak Com’s various social media channels such as Facebook and Twitter.
4. How many agents does Bukalapak Com call center have?
Our call center is staffed with over 1000 agents who are trained to provide excellent customer service.
5. What are the call center’s operating hours?
The call center operates 24/7, meaning you can reach out to us at any time of the day or night.
6. What should I do if I’m not satisfied with the response I get from the call center?
If you are not satisfied with the response you receive from our call center agents, you can escalate the issue to our complaints unit. They will handle your complaint and ensure it is resolved satisfactorily.
7. Can I contact the call center if I’m not a Bukalapak Com customer?
Yes, you can contact our call center even if you are not a Bukalapak Com customer. Our agents are trained to provide assistance to anyone who reaches out to us.
8. How can I check the status of my order?
You can check the status of your order by logging into your Bukalapak Com account and going to the ‘My Orders’ section. You can also track the status of your order through the Bukalapak Com app.
9. Can I cancel my order through the call center?
Yes, you can cancel your order through our call center. However, we recommend canceling your order through the Bukalapak Com app or website to avoid any delays.
10. What is the turnaround time for refunds?
We strive to process all refunds within 7 business days of receiving the request. However, this may vary depending on the payment method used.
11. Can I change the delivery address of my order?
Yes, you can change the delivery address of your order by contacting our call center or through the Bukalapak Com app.
12. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our call center immediately. We will investigate the issue and make the necessary arrangements to resolve it.
13. How can I provide feedback to Bukalapak Com call center?
You can provide feedback to our call center by rating your experience after each interaction. You can also leave feedback on our social media channels or contact us via email.
Conclusion
The Bukalapak Com call center is an integral part of the company’s customer care system. It is designed to provide timely and accurate assistance to all customers, and it operates 24/7.
The call center has had a significant impact on Bukalapak Com’s business, helping to improve customer satisfaction and loyalty. By reaching out to the call center through various channels, customers can receive assistance with anything from basic inquiries to complex technical issues.
If you are a Bukalapak Com customer, we encourage you to reach out to our call center and experience the excellent customer service that we provide.
Closing Statement with Disclaimer
Thank you for taking the time to read our guide on the Bukalapak Com call center. We hope that you found it informative and helpful. However, we must inform you that the information provided in this guide is subject to change, and we cannot guarantee the accuracy or completeness of the information.
Moreover, the information provided in this guide should not be used as a substitute for professional advice. If you have any questions or concerns, we encourage you to reach out to our call center or speak to a professional.
Once again, thank you for choosing Bukalapak Com as your e-commerce platform, and we look forward to serving you better.