Dear valued readers, welcome to our exclusive journal article on the best wired headset for call centers! We understand how essential it is to have a great headset that not only delivers exceptional audio quality, but also provides comfort during long hours of communication. If you are looking for the perfect call center headset, then you’re in the right place! We’ve researched and reviewed the top headsets available in the market and compiled them in this comprehensive guide. So, grab a cup of coffee ☕ and read on!
The Importance of a Good Call Center Headset
As we all know, the call center environment can be fast-paced, and maintaining clear communication is crucial. That’s why having a reliable wired headset can make a huge difference in your job’s productivity and satisfaction. A good headset ensures that you can communicate with clarity and eliminates background noise.
Moreover, a comfortable headset can prevent headaches and neck pain caused by poor posture, allowing you to focus on your conversations. A satisfying audio experience can also help you form a stronger connection with your clients, which is why investing in a high-quality call center headset is essential.
Now that we’ve established the significance of a great headset let’s take a look at the best-wired headsets for call centers.
Top 8 Best Wired Headset for Call Center
| Product | Features | Price |
|---|---|---|
| Bose QuietComfort 35 II | World-class noise cancellation, Alexa-enabled, 20 hours battery life | $299 |
| Sennheiser SC 660 | Ultra noise-cancelling microphone, comfortable leatherette ear pads, dual-connectivity | $239 |
| Jabra Engage 75 Stereo | Wireless range up to 150 m, superior active noise-cancellation, 13 hours battery life | $400 |
| Logitech H570e | Acoustic echo cancellation, in-call LED indicator, foam ear pads | $50 |
| Plantronics Blackwire C3225 | 3.5 mm jack, Hi-Fi stereo sound, dynamic EQ feature | $75 |
| EPOS | Sennheiser GSP 600 Series | Multi-platform compatible, noise-cancelling microphone, exchangeable earpads | $220 |
| YAMAY Pro Trucker Bluetooth Headset | Flexible microphone, long battery life, noise cancelling microphone | $35 |
| Beats Solo Pro Wireless | Active noise-cancelling, transparency mode, 40-hours battery life | $299 |
1. Bose QuietComfort 35 II
The Bose QuietComfort 35 II is an excellent choice for those who prioritize noise cancellation, making it possible for the wearer to focus on conversations, leading to a seamless communication experience. With the built-in Alexa, you can also control your smart home devices or access music and information through voice commands. Its battery life of 20 hours lets you have continuous conversations without frequent charging.
This headset is also equipped with clear and stunning sound quality that enhances the quality of conversations on both ends. The ear cushions are designed in such a way that it provides the most comfortable fit for long hours of use, and the controls are positioned for easy access.
2. Sennheiser SC 660
If you’re looking for a high-quality wired headset, consider the Sennheiser SC 660. This headset comes equipped with ultra noise-cancelling technology, making it possible for you to communicate in the most demanding environments. The leatherette ear pads are specifically designed for comfort without compromising on noise-cancellation.
The SC 660 is equipped with two connectivity options, enabling users to switch between their computer and desk phone. The headset is also equipped with an in-line call control unit, making it possible for users to adjust volume, end calls, and mute the microphone without having to reach for the device.
3. Jabra Engage 75 Stereo
Jabra Engage 75 Stereo is designed for communication with crystal-clear audio quality in open workspaces, which is the ideal feature for call centers. This headset comes with active noise-cancellation technology, ensuring that unwanted background noise doesn’t interfere with your conversations.
The wireless range of the Jabra Engage 75 Stereo is up to 150 meters, enabling call center employees to move around freely without interrupting conversations. With a battery life of 13 hours, you can have extended conversations without worrying about the battery running out.
4. Logitech H570e
The Logitech H570e is a budget-friendly option for those who want a reliable and functional headset without breaking the bank. The headset is equipped with an acoustic echo-cancellation feature, which helps reduce ambient noise and echoes during calls. The in-call LED indicator shows whether you’re on a call or not.
Designed for comfort, the Logitech H570e comes with foam ear pads that make extended usage comfortable. The headband is reinforced with metal, which enhances durability and provides a secure fit. This headset is compatible with most communication applications and operating systems.
5. Plantronics Blackwire C3225
The Plantronics Blackwire C3225 is an excellent option for those who prefer a wired headset. The 3.5 mm jack lets you plug it into any device that has an audio jack, making it an extremely versatile headset.
The Hi-Fi stereo sound quality gives you a clear and vivid listening experience, making this headset ideal for multimedia communication. It also comes equipped with dynamic EQ, which adjusts the sound according to your conversation for clear sound quality.
6. EPOS | Sennheiser GSP 600 Series
If your job involves working on multiple platforms, you might consider the EPOS | Sennheiser GSP 600 Series. This headset is designed to be compatible with most devices, allowing you to use it with your computer, mobile phone, or desk phone.
The GSP 600 Series features noise-cancelling technology that eliminates unwanted background noise, allowing you to communicate without interruption. The earpads are replaceable, and the headband is adjustable, allowing for extensive customization according to the wearer’s preferences.
7. YAMAY Pro Trucker Bluetooth Headset
The YAMAY Pro Trucker Bluetooth Headset is the perfect fit for those who want a high-quality headset, but with a limited budget. The headset comes equipped with a flexible microphone that rotates 330 degrees, providing crystal-clear sound quality.
The battery life of this headset can last up to 17 hours of continuous use, making it a long-lasting option for professionals. It also features noise-cancelling technology that blocks out background noise and enhances the audio experience during conversations.
8. Beats Solo Pro Wireless
If you’re looking for a superior audio experience, then the Beats Solo Pro Wireless should be your go-to headset. It comes equipped with active noise-cancelling technology, which blocks out environmental noise, allowing you to focus on your conversations.
The transparency mode feature lets you hear your surroundings without having to take off your headset, and with a battery life of 40 hours, you don’t have to worry about frequent charging. The Beats Solo Pro Wireless is also foldable and comes with a carrying case, which makes it easy to take on-the-go.
FAQs
1. What is a wired headset?
A wired headset is a device that uses a wired connection to transmit audio between the headset and the device you’re using. The wired connection ensures that the audio signal is stable and reduces the risk of signal disruption during calls.
2. What are the benefits of using a wired headset?
Wired headsets provide a stable and reliable audio connection, making them an ideal choice for call centers. They are also easy to set up and don’t require any additional software installation. Wired headsets are also less prone to signal interference, providing a clear audio experience.
3. How do I choose the right wired headset for my needs?
Choosing the right headset depends on your preferences and needs. Consider factors such as audio quality, noise-cancelling technology, and the intended use of the headset. Also, take into account the compatibility of the headset with your device and the comfort level of the headset.
4. How do I care for my wired headset?
Proper care of your headset can extend its lifespan. Clean it regularly with a soft cloth and avoid using abrasive materials to clean it. Store it in a cool and dry place when not in use and avoid exposing it to direct sunlight or moisture.
5. How do I ensure that my wired headset lasts longer?
Avoid pulling the wires or the microphone forcefully. Store the headset properly, and ensure that the wires are untangled and not twisted. Always wear the headset correctly and avoid leaving it in your backpack or purse for long periods.
6. How do I set up my wired headset?
Most wired headsets are plug-and-play, which means they are compatible with most devices without requiring any additional software installation. Plug the headset into the audio jack of your device and adjust the settings on your device to select the output device for audio.
7. How do I adjust the volume on a wired headset?
Most wired headsets come with an in-line volume control that lets you adjust the volume, end calls, or mute the microphone. You can also adjust the volume through your device’s audio settings.
8. How does noise-cancelling technology work?
Noise-cancelling technology uses microphones to pick up ambient noise and then produces an inverted sound wave to cancel it out. This process results in a silent space, allowing the wearer to focus on conversations and reduce distractions.
9. Do all wired headsets come with a microphone?
No, not all wired headsets come with a microphone. Some headsets are designed only for audio output, while others are designed for communication and come equipped with a microphone. Consider your needs before purchasing a headset.
10. Is there any difference between a gaming headset and a call center headset?
While both gaming headsets and call center headsets have similar features, they are designed for different purposes. Gaming headsets are designed for immersive audio experiences and have additional features such as surround sound and customizable EQ settings. Call center headsets, on the other hand, prioritize noise-cancellation and crystal-clear communication.
11. Are wired headsets better than wireless ones?
Both wired and wireless headsets have their advantages and disadvantages. Wired headsets provide a stable connection and don’t require any additional software installation. Wireless headsets, on the other hand, provide freedom of movement and eliminate the risk of tangling wires.
12. How long can I use my wired headset continuously?
The continuous usage time of a headset depends on its battery life, if it is wireless, and the user’s comfort level. However, wired headsets can be used for an extended period, ensuring a clear sound quality throughout the calls.
13. Can I use a wired headset with my phone?
Yes, most wired headsets come with a 3.5 mm jack, which is compatible with most smartphones. Plug the headset into the audio jack of your device and adjust the settings on your device to select the output device for audio.
Conclusion
In conclusion, investing in the right wired headset can significantly boost your productivity and comfort while communicating with clients. We hope that this guide has provided valuable insights and recommendations, enabling you to make the right choice for your call center headset. Choose a headset that provides reliable and clear audio quality, noise-cancellation technology, and comfort during long hours of usage.
Don’t hesitate to take action today by considering one of the top headsets we’ve reviewed. Raise the bar of communication experience with the best-wired headset for call center today!
Closing Statement with Disclaimer
While we’ve put in extensive research and analysis into this article, we want to mention that we are not affiliated with any of the companies or products mentioned in this article. We do not receive any compensation or incentives for recommending these products. As always, we urge readers to research and compare different products before making a purchase decision.
Furthermore, we cannot guarantee that the information in this article is up-to-date and accurate as the market is continuously evolving. Readers are advised to do their research and consult with professionals before making any decisions.
Thank you for reading our journal article, and we hope it has been informative and helpful in your quest for the best-wired headset for call centers.