Welcome, Call Center Managers and Representatives!
As call center agents, you are aware of the importance of clear and uninterrupted communication with your customers. Excessive background noise can be a major distraction and can make it difficult for you to hear your customers or vice versa. Investing in a top-quality noise cancelling headset is the ideal solution to this problem. But with so many options available in the market, it can be challenging to choose the best one for your call center. In this article, we have researched and analyzed the top noise cancelling headsets to help you make an informed decision. Let’s explore the best noise cancelling headsets without any further delay!
Understanding the Importance of a Good Noise Cancelling Headset
Working in a call center requires you to focus on the customer’s needs while multitasking with various software and applications. With such a challenging work environment, it is crucial to have a good quality noise cancelling headset to help you concentrate and communicate effectively. These headsets come with advanced noise filtering technology that reduces background noise, thus providing clear communication between you and your customers. Apart from enhancing communication, a good noise cancelling headset can also help reduce the chances of hearing damage caused by extended exposure to high levels of noise.
The 7 Best Noise Cancelling Headsets for Call Centers
After extensive research and analysis, we present to you the 7 best noise cancelling headsets that are ideal for call centers.
| Headset Model | Noise Cancelling Technology | Microphone Type | Price Range | Overall Rating (out of 5) |
|---|---|---|---|---|
| Bose QuietComfort 35 II | Acoustic Noise Cancelling | Unidirectional | $299-$329 | 4.5 |
| Jabra Evolve 80 | Passive and Active Noise Cancelling | Bidirectional | $329-$349 | 4.6 |
| Sennheiser MB 660 UC | NoiseGard Hybrid Adaptive Noise Cancelling | Unidirectional | $419-$449 | 4.7 |
| Plantronics Voyager Focus UC | Active Noise Cancelling | Bidirectional | $199-$249 | 4.3 |
| Logitech Zone Wireless | Active Noise Cancelling | Bidirectional | $199-$219 | 4.4 |
| Beats by Dre Studio3 Wireless | Adaptive Noise Cancelling | Bidirectional | $349-$399 | 4.2 |
| Bose 700 | Adaptive Noise Cancelling | Unidirectional | $379-$399 | 4.5 |
The Bose QuietComfort 35 II
The Bose QuietComfort 35 II is a popular choice among call center agents. With its advanced noise cancelling technology, this headset can block out even the loudest background noise, enabling you to communicate with customers more clearly. The headset is also lightweight and comfortable to wear for extended periods of time. The unidirectional microphone captures your voice with clarity, making it easy for your customers to understand you. The headset also supports voice assistants such as Alexa and Google Assistant, allowing for hands-free control. It comes with a rechargeable battery that can last up to 20 hours, making it ideal for long shifts.
Jabra Evolve 80
The Jabra Evolve 80 is another popular choice among call center agents. It features both passive and active noise cancelling, making it effective in reducing background noise. The headset comes with a bidirectional microphone that filters out breathing sounds and other unwanted noise, ensuring clear communication with your customers. The design of the headset is also optimized for comfort, with soft leather ear cushions and a padded headband. The headset is also equipped with a busy light that alerts your colleagues when you are on a call, reducing interruptions.
Sennheiser MB 660 UC
The Sennheiser MB 660 UC is a premium noise cancelling headset that delivers clear, natural sound quality. It features the NoiseGard Hybrid Adaptive Noise Cancelling technology that automatically adjusts to noise levels, ensuring uninterrupted communication. The unidirectional microphone captures your voice with clarity, and the headset comes with intuitive touchpad controls that allow for easy call management. It also features a foldable design that makes it easy to store and transport. The headset comes with a long-lasting battery that can last up to 30 hours, making it ideal for long shifts.
Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is an active noise cancelling headset that can block out background noise, enabling clear communication. The headset comes with a bidirectional microphone that reduces wind and ambient noise, ensuring that your voice is heard clearly. It is also equipped with smart sensors that pause music and answer calls automatically when you put on or take off the headset. The headset comes with a rechargeable battery that can last up to 12 hours, making it ideal for shorter shifts.
Logitech Zone Wireless
The Logitech Zone Wireless is an active noise cancelling headset that can block out background noise, providing clear communication. The headset comes with a bidirectional microphone that captures your voice with clarity, even in noisy environments. It is also equipped with intuitive controls that allow you to answer calls, adjust volume, and mute the microphone with ease. The headset features a lightweight and comfortable design, with leatherette earpads and a soft headband. It also comes with a rechargeable battery that can last up to 15 hours, making it ideal for extended use.
Beats by Dre Studio3 Wireless
The Beats by Dre Studio3 Wireless is an adaptive noise cancelling headset that can block out background noise, ensuring clear communication. The headset comes with a bidirectional microphone that captures your voice clearly, while the soft ear cushions provide long-lasting comfort during extended shifts. The headset also features Apple’s W1 chip, which allows for seamless pairing with Apple devices. The headset comes with a rechargeable battery that can last up to 22 hours, making it ideal for long shifts.
Bose 700
The Bose 700 is an adaptive noise cancelling headset that delivers crystal clear sound quality even in noisy environments. The headset comes with an advanced microphone system that isolates your voice from background noise, ensuring clear communication with your customers. It also comes with intuitive touch controls that allow for easy call management. The headset features a sleek and modern design, with stainless steel headband and soft ear cushions. It comes with a rechargeable battery that can last up to 20 hours, making it ideal for extended shifts.
Frequently Asked Questions (FAQs):
1. What is a noise cancelling headset?
A noise cancelling headset is a type of headphone that uses advanced technology to reduce ambient noise, enabling clear communication without distractions.
2. Are noise cancelling headsets more expensive than regular headsets?
Yes, noise cancelling headsets are typically more expensive than regular headsets because of the advanced technology and features that they offer.
3. Can noise cancelling headsets eliminate all background noise?
No, noise cancelling headsets are not capable of eliminating all background noise. However, they can significantly reduce unwanted noise, making communication clearer.
4. Do all noise cancelling headsets come with microphones?
Yes, all noise cancelling headsets come with built-in microphones that allow for clear communication with customers.
5. Are noise cancelling headsets comfortable to wear for extended periods of time?
Yes, most noise cancelling headsets are designed for comfort and can be worn for extended periods of time without causing discomfort.
6. Are noise cancelling headsets compatible with all devices?
No, noise cancelling head
sets may not be compatible with all devices. It is important to check the compatibility of the headset with the device you intend to use it with before purchasing.
7. Can noise cancelling headsets cause hearing damage?
No, noise cancelling headsets are designed to reduce the chances of hearing damage caused by extended exposure to high levels of noise.
8. How long do noise cancelling headsets last on a single charge?
The battery life of noise cancelling headsets can vary depending on the model and usage. Most headsets come with rechargeable batteries that last between 12 to 30 hours.
9. Can noise cancelling headsets be used for music or entertainment?
Yes, most noise cancelling headsets can be used for listening to music, podcasts, and other forms of entertainment.
10. Do noise cancelling headsets require any special maintenance?
No, noise cancelling headsets do not require any special maintenance. However, it is important to keep them clean and free of dirt and debris to ensure optimal performance.
11. Can noise cancelling headsets be used for gaming?
Yes, noise cancelling headsets can be used for gaming, although some gaming headsets may offer additional features that are not available in noise cancelling headsets.
12. What is the range of noise cancelling headsets?
The range of noise cancelling headsets can vary depending on the model and manufacturer. It is important to check the range of the headset before purchasing to ensure optimal performance.
13. Can noise cancelling headsets be used with multiple devices?
Yes, noise cancelling headsets can be used with multiple devices as long as they are compatible with the device.
Conclusion: Invest in a Good Quality Noise Cancelling Headset Today!
As a call center agent, having a good quality noise cancelling headset is crucial for clear and uninterrupted communication with customers. With the diverse range of headsets available in the market, it can be challenging to choose the best one for your call center. We hope that this guide has provided you with valuable insights into the top noise cancelling headsets that are ideal for call centers. It is crucial to invest in a headset that is comfortable, durable, and equipped with advanced noise cancelling technology to ensure optimal performance. So, what are you waiting for? Invest in a good quality noise cancelling headset today and experience the difference it can make in your work environment!
Disclaimer:
This article is for informational purposes only. The information provided in this article is based on our research and analysis and may not be applicable to all users. The author and publisher of this article do not assume any liability for any damages or losses incurred as a result of the use of the information presented in this article. It is important to conduct thorough research and consult a professional before making any purchasing decisions.