Greetings, readers! In today’s digital age, businesses, and organizations rely heavily on reliable communication channels. This has led to increased demand for VoIP call centers, which help companies to provide a high-quality customer experience while also cutting down on expenses.
Are you in search of the best international VoIP call center for your business? Look no further! This article provides a comprehensive guide on the best VoIP call centers in 2021, helping you make an informed decision.
What is a VoIP Call Center?
A VoIP call center is an innovative communication facility that enables businesses to interact with their customers through voice, video, and instant messaging, among other forms of digital media, using an internet connection rather than a traditional phone line. This technology allows for seamless, high-quality communication and collaboration between agents and customers, regardless of their geographical location.
VoIP call centers come with numerous benefits, such as improved customer experience, increased productivity, and reduced operational costs. It is no wonder that businesses are embracing this technology more than ever before.
Benefits of Using VoIP Call Centers
✅ Reduced call costs
✅ Ability to handle high call volumes
✅ Improved customer experience
✅ Increased agent efficiency
✅ Streamlined communication channels
✅ Increased business flexibility
✅ Access to advanced features and technologies
The Best International VoIP Call Centers
When it comes to choosing the best international VoIP call center, several factors come into play. These include call quality, reliability, customer support, pricing, integration with other software, and scalability, among others.
After thorough research and analysis, we have compiled the following list of the best VoIP call centers in 2021 that meet these criteria.
| VoIP Call Center | Features | Pricing |
|---|---|---|
| RingCentral | Cloud-based, video and audio conferencing, team messaging, integrations, mobile apps | Starts at $19.99/user/month |
| Vonage Business Cloud | Unlimited calling, integrations, mobile apps, flexible pricing plans | Starts at $19.99/user/month |
| 8×8 | Cloud-based, video conferencing, call recording, analytics, integrations | Starts at $12/user/month |
| Jive Communications | Unlimited calling, integrations, mobile apps, auto-attendant, contact center solutions | Starts at $19.95/user/month |
| Fonality | Unified communications, integrations, collaboration tools, mobile apps, CRM integration | Starts at $19.99/user/month |
1. RingCentral
RingCentral is a leading cloud-based VoIP call center that offers comprehensive features to businesses of all sizes. With over 20 years of experience in the industry, RingCentral is a reliable choice for organizations that prioritize communication quality, security, and scalability.
RingCentral’s features include audio and video conferencing, team messaging, integrations with other software such as Salesforce and Hubspot, and mobile apps that enable agents to stay connected and productive on the go. Moreover, RingCentral’s pricing plans are flexible, making it an affordable choice for small and medium-sized businesses.
RingCentral’s Pricing Plans
RingCentral offers four pricing plans:
✅ Essentials – $19.99/user/month
✅ Standard – $27.99/user/month
✅ Premium – $34.99/user/month
✅ Ultimate – $49.99/user/month
Each plan comes with different features and capabilities, depending on the needs of your business.
2. Vonage Business Cloud
Vonage Business Cloud is a cloud-based VoIP call center that offers unlimited calling within the US, Canada, and Puerto Rico, making it an ideal choice for businesses that make frequent international calls.
Vonage Business Cloud’s features include integrations with popular software such as Google Workspace, Salesforce, and Zapier, mobile apps for iOS and Android, and flexible pricing plans that allow for easy scalability. Additionally, Vonage Business Cloud provides 24/7 customer support and a user-friendly interface that is easy to navigate.
Vonage Business Cloud’s Pricing Plans
Vonage Business Cloud offers three pricing plans:
✅ Mobile – $19.99/user/month
✅ Premium – $29.99/user/month
✅ Advanced – $39.99/user/month
Each plan comes with different features, ranging from basic calling to advanced contact center solutions.
3. 8×8
8×8 is a cloud-based VoIP call center that provides a comprehensive suite of communication and collaboration tools to businesses of all sizes. With 8×8, businesses can enjoy high-quality audio and video conferencing, call recording, analytics, and integration with popular software such as Salesforce and Zendesk.
Additionally, 8×8 offers a user-friendly interface, mobile apps, and affordable pricing plans that make it an attractive choice for businesses that require reliable communication channels.
8×8’s Pricing Plans
8×8 offers three pricing plans:
✅ X Series X2 – $25/user/month
✅ X Series X4 – $45/user/month
✅ X Series X6 – $110/user/month
Each plan comes with different features, ranging from basic cloud phone systems to advanced contact center solutions.
4. Jive Communications
Jive Communications is a cloud-based VoIP call center that is ideal for businesses that require unlimited calling and auto-attendant services. With Jive Communications, businesses can enjoy a range of features, including mobile apps, integrations with popular software such as Salesforce and Slack, and contact center solutions.
Moreover, Jive Communications offers exceptional customer support and affordable pricing plans that allow businesses to scale up or down easily.
Jive Communications’ Pricing Plans
Jive Communications offers two pricing plans:
✅ Jive Voice – $19.95/user/month
✅ Jive Contact Center – custom pricing
Jive Contact Center comes with advanced features and services, such as custom reporting, call monitoring, and CRM integration.
5. Fonality
Fonality is a unified communications VoIP call center that offers a range of features, including cloud-based phone systems, collaboration tools, integrations with popular software such as Salesforce and Zoho, and mobile apps for iOS and Android.
Moreover, Fonality provides exceptional customer support and affordable pricing plans that make it an ideal choice for businesses that require reliable communication channels.
Fonality’s Pricing Plans
Fonality offers three pricing plans:
✅ Essentials – $19.99/user/month
✅ Professional – $24.99/user/month
✅ Ultimate – $29.99/user/month
Each plan comes with different features, depending on the needs of your business.
FAQs
1. What is a VoIP call center?
A VoIP call center is a communication facility that enables businesses to interact with their customers through voice, video, and instant messaging over an internet connection, rather than a traditional phone line.
2. How does a VoIP call center work?
A VoIP call center works by converting analog voice signals into digital packets that are sent over the internet to the recipient. This technology allows for seamless, high-quality communication and collaboration between agents and customers, regardless of their geographical location.
3. What are the benefits of using a VoIP call center?
Some benefits of using a VoIP call center include reduced call costs, increased productivity and efficiency, improved customer experience, streamlined communication channels, increased business flexibility, and access to advanced features and technologies.
4. How do I choose the best VoIP call center for my business?
When choosing the best VoIP call center for your business, you should consider factors such as call quality, reliability, customer support, pricing, integration with other software, and scalability, among others.
5. What should I look for in a VoIP call center provider?
You should look for a VoIP call center provider that offers high-quality communication and collaboration tools, responsive customer support, flexible pricing plans, integration with other software, and scalable solutions to meet the needs of your business.
6. How much does a VoIP call center cost?
The cost of a VoIP call center depends on the features and capabilities you require for your business. Some providers offer pricing plans starting from as low as $19.99/user/month, while others may offer custom pricing for advanced solutions.
7. Is a VoIP call center secure?
Yes, a VoIP call center is secure, provided that the provider implements industry-standard security measures such as data encryption, firewalls, and multi-factor authentication. Additionally, you can further enhance the security of your communication channels by implementing best practices such as strong passwords and regular software updates.
Conclusion
Choosing the best international VoIP call center is crucial for businesses that prioritize effective communication and collaboration. In this article, we have provided a comprehensive guide to the best VoIP call centers in 2021, helping you make an informed decision.
Remember to consider factors such as call quality, reliability, customer support, pricing, integration with other software, and scalability when choosing a VoIP call center provider. By doing so, you can improve your communication channels, enhance customer experience, and increase productivity while reducing operational costs.
Take Action Today!
Don’t wait any longer to enjoy the benefits of a reliable VoIP call center! Choose one of the above providers and start improving your communication and collaboration channels today.
Closing Statement with Disclaimer
While we have made every effort to ensure the accuracy and reliability of the information contained in this article, it is for informational purposes only. The sole responsibility for making decisions regarding the use of any product or service described in this article lies with the reader, and we do not assume any liability for any loss, damage, or other consequences that may arise from the use of such products or services.
Moreover, we do not endorse any particular product or service mentioned in this article, and the decision to choose one over the others lies solely with the reader.
Thank you for reading, and we hope that this article has been helpful in your search for the best international VoIP call center.