Introduction
Welcome to our comprehensive guide on the best headsets for noise cancelling call centers. If you are a call center agent, you know how important it is to have the right tools to communicate effectively with your customers. A good headset can make all the difference in your workday, reducing distractions and improving audio clarity. In this article, we will review the top headsets for noise cancelling and explain how they work.
As we delve into this topic, we want to emphasize the significant role that call center agents play in the business world. You are the voice of the company and the first point of contact for customers. Your job requires patience, empathy, and excellent communication skills. With that in mind, we want to provide you with the best resources available to help you deliver your job with precision.
If you are a call center supervisor, we hope that you will use this guide to make informed decisions about the equipment you provide for your agents. Choosing the right headset can boost productivity and reduce turnover rates.
So, without further ado, let us explore the world of noise cancelling headsets.
What are Noise Cancelling Headsets?
Noise cancelling headsets are designed to eliminate background noise, allowing you to focus on your job and communicate more effectively with your customers. They are equipped with advanced technology that picks up external noise and generates an opposing sound wave to cancel it out. This process is called active noise cancellation (ANC).
There are two types of noise cancelling headsets: over-ear and in-ear. Over-ear headsets have ear cups that completely cover your ears, while in-ear headsets have earbuds that fit inside your ear canal. Both types are effective at reducing external noise, but over-ear headsets typically offer better sound quality and comfort for extended wear.
How Do Noise Cancelling Headsets Work?
As mentioned earlier, noise cancelling headsets use active noise cancellation (ANC) technology to eliminate external noise. The technology involves a microphone that picks up external noise and generates an opposing sound wave to cancel it out.
The microphone and the speaker work together to create a “hemisphere of silence” around your ear. The headset detects the frequency and amplitude of the external noise and generates a sound wave that is the exact opposite of the external noise. The two waves combine and cancel each other out, leaving you with pure sound.
Some noise cancelling headsets also have a passive noise isolation feature, which blocks out sound by physically covering your ear. This feature, when combined with active noise cancellation, can create an even more immersive listening experience.
Top Noise Cancelling Headsets for Call Centers
There are several noise cancelling headsets on the market that are suitable for call center use. Here are the top headsets:
| Brand | Model | Noise Cancelling Type | Price |
|---|---|---|---|
| Bose | QuietComfort 35 II | Active | $299.00 |
| Sennheiser | MB 660 UC | Adaptive | $589.95 |
| Jabra | Evolve 75 | Active | $279.00 |
| Plantronics | Blackwire 8225 | Active and Passive | $199.95 |
| Logitech | Zone Wireless | Active | $199.99 |
Bose QuietComfort 35 II
The Bose QuietComfort 35 II has been heralded as the best noise cancelling headset on the market. It boasts three levels of noise cancellation and a noise-rejecting dual-microphone system for clear phone calls. The ear cushions are plush, making them comfortable for long durations, and the battery life lasts up to 20 hours on a single charge.
Sennheiser MB 660 UC
The Sennheiser MB 660 UC has a unique “adaptive” noise cancelling feature that adjusts to your environment. The headset is made with high-quality materials and has a sleek, professional look. The battery life lasts up to 30 hours, and it has a range of up to 82 feet.
Jabra Evolve 75
The Jabra Evolve 75 features active noise cancellation with an advanced noise-cancelling microphone for crystal-clear calls. The headset is compatible with multiple devices and has up to 18 hours of battery life. The ear cushions are made with memory foam for extra comfort.
Plantronics Blackwire 8225
The Plantronics Blackwire 8225 is a solid choice for call centers, with both active and passive noise cancelling features. The headset has a comfortable, over-ear design and a flexible microphone boom. The battery life lasts up to 13 hours.
Logitech Zone Wireless
The Logitech Zone Wireless is a versatile headset that works well for call centers. It has active noise cancelling technology and a customizable EQ that can be adjusted for music or calls. The headset is comfortable and lightweight, with a battery life of up to 15 hours.
Frequently Asked Questions
1. What is the difference between active and passive noise cancellation?
Active noise cancellation uses advanced technology to generate an opposing sound wave to cancel out external noise. Passive noise cancellation physically covers your ears to block out sound.
2. Can I use noise cancelling headsets for music?
Yes, noise cancelling headsets are great for music because they eliminate external noise and allow you to hear the music more clearly.
3. Do noise cancelling headsets have a microphone for phone calls?
Yes, many noise cancelling headsets have built-in microphones for phone calls. They are designed to pick up your voice clearly while blocking out external noise.
4. How long do noise cancelling headsets last on a single charge?
The battery life of noise cancelling headsets varies by brand and model. Most headsets last between 10 and 30 hours on a single charge.
5. Are noise cancelling headsets heavy?
No, noise cancelling headsets are typically lightweight and designed for extended wear. They are made with comfortable materials to reduce pressure on your head and ears.
6. Can I connect noise cancelling headsets to multiple devices?
Yes, many noise cancelling headsets are compatible with multiple devices, such as your computer, phone, and tablet. Check the specifications of the headset to ensure compatibility.
7. Do I need to turn on noise cancelling on my headset?
Yes, noise cancelling headsets have to be turned on to utilize the active noise cancellation technology. You can usually turn it on/off with a button on the headset or through a companion app.
8. Can I adjust the level of noise cancelling on my headset?
Yes, many noise cancelling headsets have multiple levels of noise cancellation that you can adjust. This allows you to customize the level of noise cancelling to your environment.
9. Can I use noise cancelling headsets with my gaming system?
Yes, many noise cancelling headsets are compatible with gaming systems. Check the specifications of the headset to ensure compatibility.
10. How do I clean my noise cancelling headset?
You can wipe down your noise cancelling headset with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that can damage the headset.
11. Can I use noise cancelling headsets with my hearing aids?
Yes, many noise cancelling headsets are compatible with hearing aids. Check the specifications of the headset to ensure compatibility.
12. Do noise cancelling headsets come with a warranty?
Yes, most noise cancelling headsets come with a warranty that covers defects in materials and workmanship. The length of the warranty varies by brand and model.
13. How do I know which noise cancelling headset is right for me?
Consider the features that are most important to you, such as comfort, battery life, and compatibility. Read reviews and compare specs to find the headset that best meets your needs.
Conclusion
Thank you for taking the time to read our guide on the best headsets for noise cancelling call centers. We hope that you found it informative and useful in your search for the perfect headset. Remember, a good headset can make all the difference in your workday, reducing distractions and improving audio clarity.
As you choose your noise cancelling headset, keep in mind the significant role that you play as a call center agent. Your job requires patience, empathy, and excellent communication skills. With the right tools at your disposal, you can deliver exceptional customer service and represent your company with pride.
We encourage you to take action and invest in a noise cancelling headset that will help you perform at your best. Whether you choose the Bose QuietComfort 35 II or the Sennheiser MB 660 UC, we wish you all the best as you elevate your call center game.
Closing Statement with Disclaimer
At [company name], we are committed to providing accurate and up-to-date information to our readers. However, the information provided in this article is for educational and informational purposes only and should not be construed as professional advice. We do not endorse any particular brand or model of noise cancelling headset, and readers should conduct their research before making a purchase. We are not liable for any damages or losses that may result from following the information provided in this article.