Introduction
Greetings to all the call center agents out there! It’s no secret that working in a call center can be a challenge. Not only do you have to deal with difficult customers, but you also have to work in a noisy environment. That’s where a good noise cancelling headset comes in handy. With the right headset, you can block out the noise and focus on what really matters – providing excellent customer service.
But with so many headsets on the market, how do you know which one to choose? That’s where this article comes in. We’ve done the research and compiled a list of the best headset noise cancelling for call centers. Whether you’re a seasoned pro or just starting out, we’ve got you covered.
The Importance of a Good Headset
Before we dive into the specifics of the best headset noise cancelling for call centers, let’s take a moment to talk about why a good headset is so important. First and foremost, a good headset will improve the quality of your calls. With a clear, crisp sound, you’ll be able to communicate more effectively with your customers.
Secondly, a good headset will help protect your hearing. Call center agents are at risk for hearing damage due to the high noise levels in the workplace. A noise cancelling headset can help protect your ears from permanent damage.
Finally, a good headset can improve your overall job satisfaction. When you’re comfortable, you’re more likely to be productive and happy at work.
What to Look for in a Headset
When shopping for a headset, there are a few key factors to keep in mind. First and foremost, you want a headset that is comfortable to wear for long periods of time. Look for a headset with cushioned ear pads and an adjustable headband.
You also want a headset with good noise cancelling capabilities. Look for a headset with active noise cancelling technology, which uses microphones to pick up outside noise and cancel it out.
Finally, consider the sound quality of the headset. Look for a headset with a wide frequency range and good sound clarity.
Comparison Table
| Brand | Model | Comfort | Noise Cancelling | Sound Quality | Price |
|---|---|---|---|---|---|
| Bose | QuietComfort 35 II | 9/10 | 10/10 | 9/10 | $299.95 |
| Sennheiser | Momentum 3 Wireless | 8/10 | 9/10 | 10/10 | $399.95 |
| Jabra | Evolve 80 | 8/10 | 9/10 | 8/10 | $329.00 |
| Plantronics | Voyager Focus UC | 9/10 | 8/10 | 9/10 | $299.95 |
| Logitech | H820e | 7/10 | 8/10 | 7/10 | $179.99 |
The Best Headset Noise Cancelling for Call Centers
Bose QuietComfort 35 II
The Bose QuietComfort 35 II is widely considered one of the best noise cancelling headsets on the market, and for good reason. It boasts excellent noise cancelling capabilities, with the ability to block out even the loudest of environments.
But the QuietComfort 35 II isn’t just about noise cancelling. It also has excellent sound quality, with a balanced and clear sound. And with up to 20 hours of battery life, you won’t have to worry about running out of juice during your shift.
Perhaps the best part of the QuietComfort 35 II is its comfort. The ear cups are covered in soft leather, making them comfortable to wear for long periods of time. And with an adjustable headband, you can customize the fit to your liking.
Sennheiser Momentum 3 Wireless
Sennheiser is a brand known for its high-quality audio equipment, and the Momentum 3 Wireless headset is no exception. It features excellent noise cancelling capabilities, with the ability to block out up to 99% of outside noise.
The Momentum 3 Wireless also has excellent sound quality, with a warm and rich sound. And with up to 17 hours of battery life, you can go all day without needing to recharge.
Comfort is also a priority with the Momentum 3 Wireless. The ear cups are covered in soft leather, and the headband is adjustable for a custom fit. And with built-in touch controls, you can easily adjust the volume or answer calls without fumbling with buttons.
Jabra Evolve 80
The Jabra Evolve 80 is a popular choice among call center agents, and for good reason. It features excellent noise cancelling capabilities, with the ability to block out up to 95% of outside noise.
The sound quality of the Evolve 80 is also impressive, with a clear and balanced sound. And with a built-in busy light, your colleagues will know when you’re on a call and shouldn’t be disturbed.
But perhaps the best thing about the Evolve 80 is its comfort. The ear cups are covered in soft leather, and the headband is adjustable for a perfect fit. And with a foldable design, you can easily store the headset when you’re not using it.
Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is a versatile headset that’s perfect for call center agents. It features good noise cancelling capabilities, with three levels of noise cancelling to choose from.
The sound quality of the Voyager Focus UC is also impressive, with a balanced sound and good clarity. And with up to 12 hours of battery life, you can use the headset all day without needing to recharge.
Comfort is also a priority with the Voyager Focus UC. The ear cups are covered in soft leather, and the headband is adjustable for a custom fit. And with smart sensors, the headset will automatically answer calls when you put it on your head.
Logitech H820e
The Logitech H820e is a budget-friendly option for call center agents who still want a high-quality headset. It features good noise cancelling capabilities, with the ability to block out up to 90% of outside noise.
The sound quality of the H820e is also impressive, with a clear and balanced sound. And with up to 10 hours of battery life, you won’t have to worry about running out of juice during your shift.
Comfort is also a priority with the H820e. The ear cups are covered in soft leatherette, and the headband is adjustable for a comfortable fit. And with a wireless range of up to 300 feet, you can move around the office without worrying about losing your connection.
FAQs
1. How do noise cancelling headsets work?
Noise cancelling headsets use microphones to pick up outside noise, and then generate a sound wave that is 180 degrees out of phase with the outside noise. This cancels out the outside noise and creates a quieter environment.
2. What’s the difference between active and passive noise cancelling?
Passive noise cancelling is when the materials of the headset physically block out outside noise. Active noise cancelling uses microphones and sound waves to cancel out the outside noise.
3. Can noise cancelling headsets damage your hearing?
Noise cancelling headsets are designed to protect your hearing by blocking out loud outside noise. However, it’s important to use them at a safe volume level to prevent damage to your ears.
4. Are noise cancelling headsets comfortable to wear?
Most noise cancelling headsets are designed with comfort in mind. Look for a headset with cushioned ear pads and an adjustable headband for maximum comfort.
5. How long do noise cancelling headsets last?
Most noise cancelling headsets have a battery life of around 10-20 hours. Some models have a replaceable battery, while others are rechargeable.
6. Can noise cancelling headsets be used with a desk phone?
Yes, most noise cancelling headsets can be used with a desk phone. Look for a headset with a compatible connector or purchase an adapter if necessary.
7. Can noise cancelling headsets be used with a computer?
Yes, most noise cancelling headsets can be used with a computer. Look for a headset with a USB or 3.5mm connector for easy compatibility.
8. Are noise cancelling headsets good for music?
Noise cancelling headsets can be used for listening to music, but they may not provide the same sound quality as a dedicated pair of headphones.
9. Can noise cancelling headsets be used for gaming?
Yes, noise cancelling headsets can be used for gaming. Look for a headset with good sound quality and compatibility with your gaming console or PC.
10. Do noise cancelling headsets come with a warranty?
Most noise cancelling headsets come with a warranty that varies in length. Check the manufacturer’s website for specific warranty information.
11. What’s the difference between over-ear and on-ear noise cancelling headsets?
Over-ear noise cancelling headsets have larger ear cups that completely surround your ears, while on-ear noise cancelling headsets have smaller ear cups that rest on your ears.
12. Can noise cancelling headsets be used for phone calls?
Yes, noise cancelling headsets are perfect for phone calls. Look for a headset with a built-in microphone for clear communication.
13. Can noise cancelling headsets be used for virtual meetings?
Yes, noise cancelling headsets are great for virtual meetings. Look for a headset with a built-in microphone and good sound quality for the best experience.
Conclusion
We’ve presented you with five of the best headset noise cancelling options for call centers. Each headset has its own unique features, but they all offer excellent noise cancelling capabilities, good sound quality, and comfort.
When choosing a headset, consider your specific needs and budget. And remember, a good headset can make all the difference when it comes to providing excellent customer service and protecting your hearing.
So what are you waiting for? With the right headset, you can tackle even the noisiest of call centers with ease. Don’t settle for subpar audio quality or discomfort – invest in a high-quality noise cancelling headset today.
Closing Statement with Disclaimer
This article is meant to be an informative and helpful resource for call center agents looking for the best headset noise cancelling options. However, we cannot guarantee the accuracy or completeness of the information provided.
Additionally, the opinions expressed in this article are solely those of the author and do not necessarily reflect the opinions of the company or organizations mentioned.
It’s important to thoroughly research any product before making a purchase, and to consult with a professional if you have any specific needs or concerns.
Thank you for reading, and we hope this article has been helpful in your search for the best headset noise cancelling for call centers.