Introduction
Welcome, esteemed readers! In today’s digital age where customers expect quick solutions, customer service has become essential for businesses. Being one of the leading telecommunication providers in Indonesia, XL Axiata offers top-notch customer support services to its subscribers. However, do you often wonder how to reach out to their call center? Here we will provide you with a comprehensive guide on how to find out Berapa XL Call Center.
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With increasing competition, companies have realized the importance of providing excellent customer service to retain their customers. Hence, they have introduced a wide range of communication channels, including phone calls, emails, live chats, social media, etc., to cater to customers’ convenience. But the quintessential medium remains the trusty telephone line, and XL Axiata is no exception. In this article, we will be discussing various aspects of their call center services, i.e., the hours of operation, the average wait time, and the procedures for different segments of users.
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To make it easier for readers to understand, we have segmented this article into various sections. First and foremost, we will discuss the basics of XL Axiata and how important customer service is to them. We will then delve deeper into their call center services, discussing the hours of operation, the types of users, the procedures to follow, the average wait time, and much more. Towards the end, we will discuss some frequently asked questions and conclude with a summarizing note.
Berapa XL Call Center?
XL Axiata is one of Indonesia’s leading telecommunication providers, offering a broad range of services such as mobile data, voice, text, and video services. It has a vast customer base and is committed to providing excellent customer service to its subscribers. XL Axiata Call center is one of the mediums it utilizes to provide customer support.
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As a customer, you might have various reasons for contacting the call center, for instance, checking your prepaid balance, activating or deactivating specific services, reporting any complaints, or seeking general information. Whatever the reason be, XL Axiata Call Center provides a hassle-free solution and ensures that their customers are satisfied. Here is what you need to know about Berapa XL Call Center:
| Call Center | Operating Hours | Average Wait Time | Contact Number |
|---|---|---|---|
| XL 123 | 24/7 | 1-2 minutes | 817 |
| XPLOR | 24/7 | 1-2 minutes | 818 |
| For business and corporate customers | Monday-Saturday 08:00-18:00 WIB | 1-2 minutes | 02157959888 |
Note: XL Axiata provides customer support in Indonesian and English Language.
XL 123 Call Center
As stated earlier, XL 123 is the general call center for all XL Axiata customer needs. It operates around the clock, 24/7, to cater to customers’ convenience. The average wait time is around 1-2 minutes, and the calls are answered by an automated voice response system that directs the call to the appropriate department. However, if the issue is not resolved through the automated service, the call is transferred to a Customer Service Officer (CSO) who assists you in resolving your issue.
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If you are an XL Axiata subscriber, you can reach the XL 123 call center by dialing the shortcode 817 from your phone. If you are a non-XL Axiata subscriber, you can still reach the call center by dialing the regional hotline number (021) 5795 8888.
XPLOR Call Center
The XPLOR Call Center, like XL 123, operates 24/7, and the calls are answered by an automated voice response system that directs the call to the appropriate department. The average wait time is around 1-2 minutes, and if the issue is not resolved through the automated service, the call is transferred to a Customer Service Officer (CSO) who assists you in resolving your issue.
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If you are a subscription based XPLOR user, you can reach the call center by dialing the shortcode 818 from your phone. If you are not a subscription based XPLOR user, you can still reach the call center by dialing the regional hotline number (021) 5795 8888.
For Business and Corporate Customers
XL Axiata also offers specific call center services for its business and corporate customers. The call center operates from Monday to Saturday between 08:00-18:00 WIB. The average wait time is around 1-2 minutes, and the calls are attended by a dedicated business specialist who assists you in resolving your issue.
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If you are a business or corporate customer of XL Axiata, you can reach the call center by dialing the hotline number 02157959888. Please note that this service is exclusively for business and corporate customers and not for general queries.
Frequently Asked Questions
1. Can I contact XL Axiata customer service through email or live chat?
No. At present, XL Axiata only provides customer service assistance through phone calls.
2. What is the average wait time at XL Axiata call center?
The average wait time is between 1-2 minutes.
3. Is there any cost involved in calling the XL Axiata call center?
No. The call center service is free of charge.
4. Can I get customer service assistance in English?
Yes. XL Axiata provides customer service assistance in both Indonesian and English languages.
5. Can non-XL Axiata subscribers call the call center?
Yes. Non-XL Axiata subscribers can call the regional hotline number (021) 5795 8888 to reach out to the call center.
6. What are the call center operating hours for XL Axiata business customers?
For business and corporate customers, the call center operates from Monday to Saturday between 08:00-18:00 WIB.
7. Can I report my complaints to XL Axiata call center?
Yes. You can report your complaints to XL Axiata call center, and they will assist you in resolving your issue.
8. Can I activate or deactivate specific services through XL Axiata call center?
Yes. You can activate or deactivate specific services by contacting the XL Axiata call center.
9. Can I check my balance through the XL Axiata call center?
Yes. Checking your prepaid balance is one of the services that XL Axiata call center provides.
10. Can I seek general information through XL Axiata call center?
Yes. You can seek general information regarding XL Axiata services, promotions, and other details by contacting the call center.
11. Is there a way to check the XL Axiata call center wait time?
No. Currently, there is no way to check the wait time for the XL Axiata call center.
12. Can I talk to a specific customer service officer?
No. The calls are answered by an automated voice response system that directs the call to the appropriate department. However, if the issue is not resolved through the automated service, the call is transferred to a Customer Service Officer (CSO) who assists you in resolving your issue.
13. Can I reach out to XL Axiata call center through social media?
No. At present, XL Axiata does not offer customer service assistance through social media.
Conclusion
We hope this article has provided you with adequate knowledge of how to find out Berapa XL Call Center. As one of the leading telecommunication providers in Indonesia, XL Axiata has been committed to providing excellent customer support services to its subscribers. Through their call center services, they offer hassle-free solutions to their customers and ensure their satisfaction. With this guide, you can easily reach out to their call center, and we hope it will resolve your issues.
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Hence, if you are an XL Axiata subscriber, do not hesitate to reach out to their call center services for any concerns or queries. It is important to note that XL Axiata Call Center is available 24/7, catering to customers’ convenience. Do not let minor issues ruin your telecommunication experience, and make the most out of their customer support services.
Disclaimer
The information provided on this article is based on the research conducted by our team to the best of our knowledge. We are not affiliated with XL Axiata or any of its subsidiaries, and the information provided may be subject to change according to their policies. Therefore, we do not take any responsibility for any discrepancies or inaccuracies regarding the information provided.