Are you looking for a job in Bangalore? Look no further than the buzzing call center industry!
Greetings job seekers! 🙋♀️ 🙋♂️ Bangalore, also known as Bengaluru, is the Silicon Valley of India and is dotted with multinational companies. The city has a vibrant call center industry that offers attractive careers to those seeking employment. If you are looking for a job in Bangalore, a career in a call center is a fantastic choice! Read on to learn everything you need to know about Bangalore jobs in call centers.
What is a Call Center?
A call center is an office where customer interactions are handled via telecommunication channels like phone, email, chat, and social media. This industry has evolved drastically in recent years, and call centers are now called “contact centers” because they handle communications through multiple channels.
Types of Call Centers
There are two types of call centers based on the types of calls handled:
| Type of Call Center | Description |
|---|---|
| Inbound Call Centers | Receive calls from customers to inquire, complain, or request assistance |
| Outbound Call Centers | Make calls to market or sell products and services or conduct research |
Bangalore Jobs in Call Centers
Bangalore’s call center industry is thriving! The city is home to a large number of international companies that have set up their call centers here. This creates an abundance of job opportunities for those seeking employment. There are many call centers in Bangalore, and a vast majority of them are located in the Electronic City and Whitefield areas.
Job Profile in Call Centers
The roles and responsibilities of employees in a call center are diverse. Some of the common job profiles in call centers are:
- Customer Support Executives
- Technical Support Executives
- Sales Executives
- Team Leaders and Managers
Customer support executives are responsible for handling customer inquiries, complaints, and requests through various channels like phone calls, email, chat, and social media. Technical support executives assist customers in resolving technical issues related to products or services. Sales executives make calls to customers and pitch products or services. Team leaders and managers are responsible for managing and supervising the team of executives.
Eligibility Criteria for Call Center Jobs in Bangalore
The basic eligibility criteria for call center jobs in Bangalore are:
- A minimum qualification of a high school diploma is required. However, some companies prefer candidates with a bachelor’s degree.
- A good command of English, both written and spoken, is essential.
- Proficiency in the local language is an added advantage.
- Excellent communication skills and the ability to handle customers politely and patiently are necessary.
- Basic computer skills, including familiarity with Microsoft Office, are necessary.
Working Hours and Salary in Call Centers
The working hours in call centers vary depending on the company and the job profile. Some call centers work in shifts, and the timings may be different for different shifts. The salary in call centers is competitive, and it varies based on the job profile, company, and experience level. The average salary for a customer support executive is INR 20,000 per month, while that for a team leader is INR 40,000 per month.
Advantages of Working in a Call Center in Bangalore
Working in a call center in Bangalore has several advantages. Some of them are:
- Excellent salary and benefits packages
- Diverse job profiles and opportunities for career growth
- Opportunities to work with international clients and improve communication and language skills
- Flexible working hours and shift timings
- Dynamic and fun work environment
Top Call Centers in Bangalore
Here is a list of some of the top call centers in Bangalore:
- IBM Daksh
- Infosys BPO
- Wipro BPO
- Dell International Services
- Accenture
- Amazon
- Cognizant
- HGS
FAQs
Q1. What is the minimum qualification required for a call center job in Bangalore?
A1. The minimum qualification required for a call center job in Bangalore is a high school diploma. However, some companies prefer candidates with a bachelor’s degree.
Q2. What is the average salary of a customer support executive in a call center in Bangalore?
A2. The average salary of a customer support executive in a call center in Bangalore is around INR 20,000 per month.
Q3. What are the working hours in call centers in Bangalore?
A3. The working hours in call centers in Bangalore vary depending on the company and the job profile. Some call centers work in shifts, and the timings may be different for different shifts.
Q4. What are the job profiles available in call centers in Bangalore?
A4. The job profiles available in call centers in Bangalore are customer support executives, technical support executives, sales executives, and team leaders and managers.
Q5. What are the advantages of working in a call center in Bangalore?
A5. The advantages of working in a call center in Bangalore are excellent salary and benefits packages, diverse job profiles and opportunities for career growth, opportunities to work with international clients and improve communication and language skills, flexible working hours and shift timings, and a dynamic and fun work environment.
Q6. What are the top call centers in Bangalore?
A6. The top call centers in Bangalore are IBM Daksh, Infosys BPO, Wipro BPO, Dell International Services, Accenture, Amazon, Cognizant, and HGS.
Q7. Is it necessary to have good communication skills to work in a call center in Bangalore?
A7. Yes, it is essential to have good communication skills to work in a call center in Bangalore. The job involves interacting with customers over various communication channels, and good communication skills are necessary to handle customers politely and patiently.
Conclusion
In conclusion, working in a call center in Bangalore is an attractive career choice. The industry is thriving, and there are abundant job opportunities available. To get a job in a call center in Bangalore, a good command of English, both written and spoken, and excellent communication skills are necessary. The working hours and salary in call centers vary, and the job profiles are diverse, allowing for opportunities for career growth. So what are you waiting for? Start your job search in Bangalore’s call center industry today!
Thank you for reading this article! We hope it has provided you with useful information about Bangalore jobs in call centers. 🤗
Disclaimer
The information provided in this article is based on publicly available sources and is for general informational purposes only. The author does not guarantee that the information is accurate or complete, and it should not be relied upon as legal, financial, or professional advice. The author is not responsible for any loss or damage caused by or in connection with the use of or reliance on any information contained in this article.