Welcome to Bandara Juanda Call Center
Are you planning to travel to East Java or looking for information about Bandara Juanda? Look no further! In this ultimate guide, we will cover everything you need to know about Bandara Juanda Call Center. From its history to the latest updates, we’ve got you covered. Let’s dive in!
The History of Bandara Juanda
Bandara Juanda, also known as Juanda International Airport, is located in Sidoarjo, a regency near Surabaya, the capital city of East Java. It was inaugurated in 1964, making it the second-oldest airport in Indonesia after Bandung’s Husein Sastranegara International Airport. The airport was named after Djuanda Kartawidjaja, the last Prime Minister of Indonesia’s First Republic.
Over the years, the airport has undergone several renovations and expansions to accommodate the increasing number of passengers. Now, it serves as the second-busiest airport in Indonesia after Jakarta’s Soekarno-Hatta International Airport, handling more than 25 million passengers annually.
The Location of Bandara Juanda
Bandara Juanda is located approximately 20 kilometers southwest of Surabaya city center. It is easily accessible by car, taxi, or public transportation. The airport is connected to the Surabaya-Gempol Toll Road, which provides direct access to the city center.
The Terminal of Bandara Juanda
Bandara Juanda has one main terminal that serves both domestic and international flights. The terminal is equipped with modern facilities, such as lounges, restaurants, and duty-free shops. There are also ATMs, currency exchange, and prayer rooms available for passengers.
The Airlines Operating at Bandara Juanda
| Airline | Domestic/International |
|---|---|
| Garuda Indonesia | Domestic/International |
| Lion Air | Domestic/International |
| Citilink | Domestic |
| Sriwijaya Air | Domestic |
| AirAsia | International |
| Singapore Airlines | International |
| Qatar Airways | International |
Bandara Juanda Call Center
Bandara Juanda Call Center is a customer service center that provides assistance to passengers before and after their flight. The call center operates 24/7 and can be reached through various channels, such as phone, email, and social media. Here are some of the services provided by the call center:
Flight Information
The call center provides up-to-date information about flight schedules, delays, and cancellations. Passengers can also inquire about the status of their flight or check-in through the call center.
Baggage Inquiries
Passengers can report lost or damaged baggage through the call center. They can also inquire about baggage restrictions and excess baggage fees.
Special Assistance
The call center provides assistance to passengers with special needs, such as unaccompanied minors, elderly passengers, and passengers with disabilities. Passengers can request wheelchair assistance or special meals through the call center.
Feedback and Complaints
Passengers can provide feedback or file complaints about their experience at Bandara Juanda through the call center. The call center will address the issue and provide a resolution.
How to Contact Bandara Juanda Call Center
Passengers can contact Bandara Juanda Call Center through the following channels:
Phone
The call center can be reached at +62 31 298-6200. Passengers can inquire about flight information, baggage inquiries, special assistance, or file complaints.
Passengers can send an email to info@juanda-airport.com for inquiries or feedback. The call center will respond to the email within 24 hours.
Social Media
Passengers can also reach the call center through its social media accounts, such as Facebook and Twitter. The call center will respond to messages and comments within 24 hours.
FAQs
Q1. What is Bandara Juanda Call Center?
Bandara Juanda Call Center is a customer service center that provides assistance to passengers before and after their flight. It operates 24/7 and can be reached through various channels, such as phone, email, and social media.
Q2. What services are provided by Bandara Juanda Call Center?
Bandara Juanda Call Center provides flight information, baggage inquiries, special assistance, feedback, and complaints services to passengers.
Q3. How can I contact Bandara Juanda Call Center?
Passengers can contact Bandara Juanda Call Center through phone, email, or social media.
Q4. What is the phone number of Bandara Juanda Call Center?
The phone number of Bandara Juanda Call Center is +62 31 298-6200.
Q5. Can I inquire about my flight status through Bandara Juanda Call Center?
Yes, passengers can inquire about their flight status, delays, and cancellations through the call center.
Q6. How can I report lost or damaged baggage through Bandara Juanda Call Center?
Passengers can report lost or damaged baggage through the call center. They can also inquire about baggage restrictions and excess baggage fees.
Q7. Can I request special assistance through Bandara Juanda Call Center?
Yes, passengers can request special assistance, such as wheelchair assistance or special meals, through the call center.
Q8. How long does it take for Bandara Juanda Call Center to respond to emails?
Bandara Juanda Call Center responds to emails within 24 hours.
Q9. Can I file a complaint about my experience at Bandara Juanda through the call center?
Yes, passengers can file complaints or provide feedback about their experience at Bandara Juanda through the call center.
Q10. What social media accounts does Bandara Juanda Call Center have?
Bandara Juanda Call Center has social media accounts on Facebook and Twitter.
Q11. Does Bandara Juanda Call Center provide assistance to passengers with disabilities?
Yes, Bandara Juanda Call Center provides assistance to passengers with disabilities, such as wheelchair assistance or special meals.
Q12. Can I check-in through Bandara Juanda Call Center?
No, passengers cannot check-in through Bandara Juanda Call Center. They need to check-in at the airport.
Q13. What languages does Bandara Juanda Call Center support?
Bandara Juanda Call Center supports Indonesian and English languages.
Conclusion
Thank you for reading our ultimate guide on Bandara Juanda Call Center. We hope this guide has provided you with all the information you need to know about Bandara Juanda and its call center services. Remember, if you have any inquiries, feedback, or complaints, don’t hesitate to contact Bandara Juanda Call Center through its phone, email, or social media channels.
Plan your trip to East Java with ease and comfort at Bandara Juanda. Safe travels!
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