Introduction
Welcome to the world of Avianca, a leading Colombian airline with its headquarters located in Bogota. Avianca has been serving its customers for over a century and has earned a reputation for exceptional service and reliability. With more than 20,000 employees, Avianca is one of the largest employers in Colombia. This guide is designed to provide you with all the essential information about working at Avianca’s call center in Bogota including job requirements, benefits, and career opportunities.
Joining the Avianca family could be a life-changing experience that offers not only job satisfaction but also opportunities for growth and development. So, let’s explore all the aspects of working at Avianca’s call center in Bogota.
Why Work at Avianca’s Call Center in Bogota?
👉 Competitive Salary
👉 Career Growth Opportunities
👉 Comprehensive Benefits Package
👉 A Culture of Diversity and Inclusion
👉 A Chance to Work in a Prestigious and Dynamic Environment
Job Requirements
Before we dive into the details of the application process, let’s take a look at the essential requirements for working at Avianca’s call center in Bogota:
| Requirement | Description |
|---|---|
| Education | A high school diploma or equivalent is required |
| Language Skills | Fluency in Spanish and English is required |
| Technical Skills | Proficiency in Microsoft Office and other relevant software |
| Personal Qualities | Excellent communication and interpersonal skills, problem-solving abilities, and customer-centric mindset |
Application Process
👉 Step 1: Visit the Avianca website and go to the ‘Careers’ section.
👉 Step 2: Look for the call center job openings in Bogota.
👉 Step 3: Read the job description and requirements carefully.
👉 Step 4: Fill out the online application form and attach your updated resume.
👉 Step 5: Wait for a call or email from the HR department for further assessment and interviews.
Benefits of Working at Avianca’s Call Center in Bogota
At Avianca, we believe that our employees are our greatest asset. Therefore, we offer a comprehensive benefits package that includes:
👉 Health Insurance
👉 Life Insurance
👉 Pension Plan
👉 Paid Vacation and Sick Leave
👉 Employee Discounts
👉 Employee Assistance Program
👉 Training and Development Programs
FAQs
1. What is the work schedule at Avianca’s call center?
The weekly work schedule consists of 40 hours that can be divided into different shifts, including day, night, and weekend shifts.
2. Is previous experience necessary for working at Avianca’s call center?
No, previous experience is not mandatory, but it can be an added advantage.
3. What is the salary range for the call center agents at Avianca?
The average salary range for call center agents in Bogota is $1,500 – $2,000 per month, depending on experience and qualifications.
4. Is there an opportunity for career growth at Avianca’s call center?
Yes, there are plenty of opportunities for career growth and development within Avianca, including promotions to supervisor and managerial positions.
5. Does Avianca provide training to its call center employees?
Yes, Avianca provides comprehensive training programs to its call center employees to ensure they have the necessary skills and knowledge to serve its customers effectively.
6. What is the hiring process like at Avianca’s call center?
The hiring process involves an online application, review of the application, assessments, interviews, and background checks.
7. How does Avianca ensure diversity and inclusion in its workplace?
Avianca is committed to creating a diverse and inclusive workplace by encouraging diversity in hiring, supporting employee resource groups, and fostering an inclusive culture.
8. What is the dress code at Avianca’s call center?
The dress code is formal business attire, including suits and ties for men and professional attire for women.
9. Is bilingual fluency mandatory for working in the call center?
Yes, bilingual fluency in Spanish and English is required for working in Avianca’s call center.
10. Does Avianca offer flexible work options?
Yes, Avianca offers flexible work options, including part-time and remote work.
11. What is the average shift duration at Avianca’s call center?
The average shift duration is between 6-8 hours.
12. Does Avianca offer employee discounts on its flights?
Yes, employees and their immediate family members are eligible for discounted flights.
13. What is the age limit for working at Avianca’s call center?
The minimum age requirement is 18 years, and there is no upper age limit.
Closing Thoughts
Working at Avianca’s call center in Bogota can be a rewarding and fulfilling experience for those who are passionate about delivering exceptional customer service. As a leading airline, Avianca offers a dynamic work environment that fosters growth, development, and diversity. If you meet the job requirements and are ready to take on the challenge, apply today to become part of the Avianca family!
Disclaimer
The information provided in this article is for informational purposes only. The hiring process, job requirements, benefits, and other details may be subject to change without notice at the discretion of Avianca. We recommend that you visit the Avianca website and contact the HR department for the latest updates and information.