Introduction
Greetings to all our readers! If you are looking for information about Avianca 24 Horas USA Call Center, you have come to the right place. In this article, we will provide you with all the details you need to know about Avianca’s 24-hour customer service department in the United States.
Did you know that Avianca is the second oldest airline in the world and the oldest in the Americas?
Avianca has been providing excellent air travel services to customers around the world for over a century. As part of its commitment to customer satisfaction, the airline has established a 24-hour call center in the USA to provide support to its customers at all times of the day.
In the following paragraphs, we will provide you with detailed information about Avianca’s 24-hour call center in the USA, including its services, benefits, and frequently asked questions.
About Avianca 24 Horas USA Call Center
Avianca 24 Horas USA Call Center is a customer service department established by Avianca Airlines to provide support to its customers in the USA who require assistance with their bookings, reservations, and flights. The call center operates 24 hours a day, seven days a week, and it is staffed by skilled agents who are ready to provide assistance to customers at any time.
At Avianca 24 Horas USA Call Center, customers can access a wide range of services, including:
| Services | Details |
|---|---|
| Booking and Reservations | Assistance with booking and changing flight reservations |
| Flight Information | Information about flight schedules, delays, cancellations, and more |
| Baggage | Assistance with lost or delayed baggage, baggage restrictions, and more |
| Special Needs | Assistance for customers with special needs, including disabilities, medical conditions, and more |
Need immediate assistance with your Avianca flight? Call Avianca 24 Horas USA Call Center at any time!
Booking and Reservations
Are you having trouble booking a flight or changing your reservation? Avianca 24 Horas USA Call Center is here to help. Our skilled agents will assist you with your booking or reservation, and ensure that you have a hassle-free experience. You can contact us by phone or online, and we will assist you promptly.
Did you know that Avianca is a member of Star Alliance, the world’s largest airline alliance?
Flight Information
At Avianca 24 Horas USA Call Center, we provide up-to-date information on flight schedules, delays, cancellations, and more. Our agents are available round the clock to keep you informed about your flight status and help you plan your travel accordingly. We also provide information on Avianca’s policies, such as baggage allowances, check-in times, and more.
Avianca operates more than 5,000 flights per week to over 100 destinations in 28 countries.
Baggage
Lost or delayed baggage can be a stressful experience for any traveler. At Avianca 24 Horas USA Call Center, we understand the importance of your baggage and we are here to help. Our agents will assist you with locating your lost or delayed baggage, and provide information on Avianca’s baggage policies, restrictions, and fees.
Avianca allows up to 2 free checked bags for most of its flights. Additional baggage fees may apply.
Special Needs
Avianca is committed to providing accessibility for all its customers, including those with special needs. At Avianca 24 Horas USA Call Center, we provide assistance for customers with disabilities, medical conditions, and other special needs. Our agents will ensure that your travel plans are tailored to your specific requirements, and that you have a comfortable and hassle-free experience.
Avianca provides wheelchair assistance, audiovisual announcements, Braille signage, and more for customers with disabilities.
Frequently Asked Questions
1. How do I contact Avianca 24 Horas USA Call Center?
You can contact Avianca 24 Horas USA Call Center by phone or online. For phone assistance, call +1-800-284-2622. For online assistance, visit the Avianca website and click on the Customer Service tab.
2. What are the operating hours of Avianca 24 Horas USA Call Center?
Avianca 24 Horas USA Call Center operates 24 hours a day, seven days a week. Our skilled agents are available to assist you at any time.
3. Can I make changes to my flight reservation through Avianca 24 Horas USA Call Center?
Yes, you can make changes to your flight reservation through Avianca 24 Horas USA Call Center. Our skilled agents will assist you with your booking or reservation and ensure that you have a hassle-free experience.
4. How can I track my lost or delayed baggage?
You can track your lost or delayed baggage through the Avianca website or by contacting Avianca 24 Horas USA Call Center. Our agents will assist you with locating your lost or delayed baggage and provide information on its status.
5. What are the baggage restrictions for Avianca flights?
Baggage restrictions vary depending on the destination and fare type. For most flights, Avianca allows up to 2 free checked bags, with a maximum weight of 23kg each. Additional baggage fees may apply for excess baggage.
6. Can I request special assistance for my flight?
Yes, you can request special assistance for your flight through Avianca 24 Horas USA Call Center. Our agents will provide assistance for customers with disabilities, medical conditions, and other special needs.
7. What is the baggage allowance for infants traveling on Avianca flights?
Infants traveling on Avianca flights are allowed one checked bag weighing up to 10kg, in addition to a stroller or car seat. Additional baggage fees may apply for excess baggage.
8. What are the check-in times for Avianca flights?
Check-in times vary depending on the destination and fare type. For most flights, check-in begins 24 hours prior to departure and ends 2 hours prior to departure. It is recommended that you arrive at the airport at least 3 hours prior to departure for international flights and 2 hours prior to departure for domestic flights.
9. How can I cancel my flight reservation?
You can cancel your flight reservation through Avianca 24 Horas USA Call Center. Our skilled agents will assist you with your cancellation and ensure that you have a hassle-free experience.
10. What is the refund policy for Avianca flights?
Refund policies vary depending on the destination and fare type. For most flights, a refund is available within 24 hours of booking, and fees may apply for cancelations or changes made after the 24-hour period. It is recommended that you review the refund policy for your specific flight before booking.
11. What are the payment options for Avianca flights?
Payment options vary depending on the destination and fare type. Avianca accepts major credit cards, debit cards, PayPal, and more. It is recommended that you review the payment options for your specific flight before booking.
12. What is the baggage policy for sports equipment on Avianca flights?
Baggage policies for sports equipment vary depending on the destination and fare type. For most flights, sports equipment is considered part of the checked baggage allowance, and additional fees may apply for excess baggage or oversized equipment. It is recommended that you review the baggage policy for your specific flight before packing your sports equipment.
13. How can I modify my personalized preferences on Avianca flights?
You can modify your personalized preferences on Avianca flights through the Avianca website or by contacting Avianca 24 Horas USA Call Center. Our agents will assist you with modifying your preferences, such as meal preferences or seating arrangements.
Conclusion
Thank you for reading our article about Avianca 24 Horas USA Call Center. We hope that we have provided you with valuable information about the services, benefits, and FAQs of the department. If you require any further assistance or have any other questions, please do not hesitate to contact Avianca 24 Horas USA Call Center by phone or online.
Travel with confidence and comfort with Avianca – the airline that cares about its customers!
Closing Statement with Disclaimer
Disclaimer: This article is for informational purposes only and should not be considered as legal or professional advice. The information provided in this article is current as of the date of publication, but is subject to change at any time without notice. Avianca 24 Horas USA Call Center reserves the right to modify its policies and services at any time without notice. We advise readers to review the most recent policies and FAQs on the Avianca website or by contacting the department directly.
Thank you for reading our article about Avianca 24 Horas USA Call Center. We hope that you have found the information useful and informative. Feel free to share this article with your friends and family who may benefit from the services and benefits of Avianca 24 Horas USA Call Center.
Travel safe and smart with Avianca!