An Introduction to Astra Daihatsu Call Center
Welcome to our comprehensive guide about Astra Daihatsu Call Center! Astra Daihatsu is a joint venture between Astra International and Daihatsu Motor Company. It was founded in 1973 and is currently the oldest and the largest car manufacturer in Indonesia. Astra Daihatsu Call Center is an essential part of its customer support services. In this article, we will be discussing everything you need to know about Astra Daihatsu Call Center, including its history, services, and how to contact them.
The History of Astra Daihatsu Call Center
Astra Daihatsu Call Center was established in 2005 to provide better customer support for Astra Daihatsu’s customers. It started with only a small team of customer service representatives who handled all inquiries and complaints from customers. As Astra Daihatsu continued to grow, so did its call center. Today, Astra Daihatsu Call Center is one of the most advanced and reliable call centers in Indonesia, with a team of professional customer service representatives who are always ready to assist you with your inquiries and complaints.
The Services Offered by Astra Daihatsu Call Center
Astra Daihatsu Call Center provides a wide range of services, including:
| Service | Description |
|---|---|
| Customer Support | Provides assistance to customers who have inquiries and complaints related to their Astra Daihatsu vehicles. |
| Technical Support | Provides technical assistance to customers who are experiencing issues with their Astra Daihatsu vehicles. |
| Roadside Assistance | Provides assistance to customers who are stranded on the road due to vehicle breakdowns or accidents. |
| Parts Ordering | Assists customers in ordering parts for their Astra Daihatsu vehicles. |
How to Contact Astra Daihatsu Call Center
There are several ways to contact Astra Daihatsu Call Center:
1. Phone: You can call 1-500-939 or +62-21-6530-939 if you’re calling from outside Indonesia.
2. Email: You can send an email to customer@astradaihatsu.co.id
3. Live Chat: You can also chat with a customer service representative using the live chat feature on their website.
The Benefits of Astra Daihatsu Call Center
24/7 Customer Support
Astra Daihatsu Call Center is available 24/7 to provide customer support. You can contact them anytime, anywhere, and they will be ready to assist you.
Professional Customer Service Representatives
All customer service representatives at Astra Daihatsu Call Center are trained professionals who have the knowledge and skills to help you with your inquiries and complaints. They also have excellent communication skills and are always ready to assist you with a friendly smile.
State-of-the-Art Technology
Astra Daihatsu Call Center uses the latest technology to ensure that it can provide the best possible service to its customers. From call routing to chatbots, Astra Daihatsu Call Center is always looking for ways to improve its customer support services.
Quick Resolution of Issues
Astra Daihatsu Call Center strives to resolve all inquiries and complaints as quickly as possible to ensure customers are satisfied with their service. They understand that time is of the essence, and they work swiftly to provide solutions to any problems.
Frequently Asked Questions (FAQs)
1. What are the operating hours of Astra Daihatsu Call Center?
Astra Daihatsu Call Center is available 24/7.
2. Can I contact Astra Daihatsu Call Center via email?
Yes, you can send an email to customer@astradaihatsu.co.id
3. Is Astra Daihatsu Call Center available on social media?
Yes, you can follow Astra Daihatsu on Instagram, Twitter, and Facebook for the latest updates.
4. What services does Astra Daihatsu Call Center offer?
Astra Daihatsu Call Center offers customer support, technical support, roadside assistance, and parts ordering services.
5. How long does it take Astra Daihatsu Call Center to respond to emails?
Astra Daihatsu Call Center aims to respond to all emails within 24 to 48 hours.
6. Does Astra Daihatsu Call Center provide warranty services?
Yes, Astra Daihatsu Call Center provides warranty services for Astra Daihatsu vehicles.
7. Can I schedule a service appointment with Astra Daihatsu Call Center?
Yes, you can schedule a service appointment with Astra Daihatsu Call Center.
8. Can I request a test drive for an Astra Daihatsu vehicle through Astra Daihatsu Call Center?
Yes, you can request a test drive for an Astra Daihatsu vehicle through Astra Daihatsu Call Center.
9. How can I check the status of my repair order?
You can check the status of your repair order by contacting Astra Daihatsu Call Center.
10. Can I leave feedback about my experience with Astra Daihatsu Call Center?
Yes, Astra Daihatsu Call Center welcomes feedback from customers. You can leave feedback by contacting customer service or through their social media channels.
11. What should I do if I’m not satisfied with the service provided by Astra Daihatsu Call Center?
If you’re not satisfied with the service provided by Astra Daihatsu Call Center, you can escalate your concerns by contacting their customer service manager.
12. Can I track the location of the roadside assistance unit?
Yes, you can track the location of the roadside assistance unit by contacting Astra Daihatsu Call Center.
13. Is there a fee for using Astra Daihatsu Call Center?
No, there is no fee for using Astra Daihatsu Call Center.
The Conclusion: Act Now and Contact Astra Daihatsu Call Center
Astra Daihatsu Call Center is the best place to get all the support you need with your Astra Daihatsu vehicle. With around-the-clock services and professional customer service representatives, Astra Daihatsu Call Center is always there to help you. Don’t hesitate to contact them for any inquiries or complaints.
Thank you for reading our comprehensive guide about Astra Daihatsu Call Center. We hope it has provided you with valuable insights and information. Contact Astra Daihatsu Call Center today to experience their excellent services and support!
Closing Statement With Disclaimer
The information contained in this article is for general information purposes only. The information is provided by Astra Daihatsu Call Center and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this article.