An Introduction to Astra Credit Company
Greetings, fellow readers! Are you looking for a reliable and hassle-free financial solution provider? Then, Astra Credit Company is the solution to all your financial woes. Established in 1982, Astra Credit Company has been a pioneer in providing affordable and easy-to-access credit services to individuals and businesses alike. With over 200 branches spread across Indonesia and a dedicated call center team, Astra Credit Company is committed to ensuring customer satisfaction.
As the world becomes more digitally linked, Astra Credit Company has embraced technology to provide faster and more efficient services to its customers – this includes a dedicated call center team to answer customers’ queries and solve their problems in the most efficient manner possible. Their call center team comprises experts and professionals who are available 24/7/365 to assist with any inquiries related to Astra Credit Company’s services, from product information to credit applications and more.
Let us delve into a deeper understanding of Astra Credit Company and its call center services through this article.
👉 Astra Credit Company’s Background and History
Astra Credit Company was established in 1982 as a subsidiary of PT. Astra International Tbk. Over the years, Astra Credit Company has grown to become one of the most trusted and reliable lenders in Indonesia. With a focus on delivering value to its customers, Astra Credit Company’s services are designed to make the borrowing process as hassle-free as possible.
To date, Astra Credit Company has a customer base of over 1.5 million customers, and it has dispersed over 2.6 trillion Rupiah in financing to its customers. With a mission to empower its customers to achieve their aspirations, Astra Credit Company has been a trusted partner for individuals and businesses seeking financial services in Indonesia.
👉 Astra Credit Company’s Vision and Mission
Astra Credit Company envisions becoming the preferred provider of financial services in Indonesia. Its mission is to provide credit solutions that are accessible, affordable, and easy-to-use. To achieve this, Astra Credit Company is committed to ensuring that its services are always customer-centric through innovation, professionalism, and continuous improvement.
👉 Astra Credit Company’s Call Center Services
Astra Credit Company’s call center services are an extension of its commitment to providing hassle-free finance solutions to its customers. The call center is manned by a team of professionals who are qualified to handle queries related to Astra Credit Company’s services, applications, and more.
👉 What Queries can be handled by Astra Credit Company’s Call Center?
| S. No. | Query |
|---|---|
| 1 | Product information |
| 2 | Application status |
| 3 | Payment related queries |
| 4 | Loan processing queries |
| 5 | Complaints and feedback |
The Astra Credit Company call center team is trained to handle any inquiry related to the company’s services. Customers can contact the call center team at any time and from anywhere in Indonesia.
👉 How to Contact Astra Credit Company’s Call Center?
Customers can contact Astra Credit Company’s call center team through its toll-free number, 1500226. Additionally, customers can also reach out to the team via email at cs@astracredit.co.id or through its social media accounts on Facebook, Twitter, and Instagram.
👉 What are the Benefits of Contacting Astra Credit Company’s Call Center?
By contacting Astra Credit Company’s call center, customers can enjoy the following benefits:
- Quick and easy access to information related to its products and services
- Instant resolution of queries related to loan processing and application status
- Reduction in turnaround time for resolving complaints and grievances
- Access to customized solutions based on specific customer requirements
- Availability of a dedicated team to attend to customer queries and grievances 24/7
👉 Frequently Asked Questions (FAQs)
Q1) How can I apply for a loan with Astra Credit Company?
A) Customers can apply for a loan with Astra Credit Company either online or by visiting any of its branches spread across Indonesia.
Q2) What documents are required to apply for a loan with Astra Credit Company?
A) Customers are required to submit their identity proof, address proof, and income proof documents to apply for a loan with Astra Credit Company.
Q3) Can I apply for a loan with Astra Credit Company if I have a bad credit score?
A) Yes, Astra Credit Company offers financing solutions to individuals with a bad credit score. However, the terms and conditions of the loan may differ based on the credit score of the customer.
Q4) How long does it take for Astra Credit Company to process a loan application?
A) Astra Credit Company typically processes loan applications within 24-48 hours of receiving the complete set of documents from the customer.
Q5) What is the maximum loan amount offered by Astra Credit Company?
A) Astra Credit Company offers loan amounts ranging from IDR 5 million to IDR 200 million.
Q6) How can I make a repayment towards my loan with Astra Credit Company?
A) Customers can make repayments towards their loan with Astra Credit Company through its online modes, its branch network, or through partner banks.
Q7) Is there a prepayment penalty charged by Astra Credit Company?
A) No, Astra Credit Company does not charge any prepayment penalty on its loans.
Q8) Is there an option to pre-close a loan with Astra Credit Company?
A) Yes, customers can pre-close their loan with Astra Credit Company by paying the outstanding balance amount along with prepayment charges if applicable.
Q9) Does Astra Credit Company offer loans to self-employed individuals?
A) Yes, Astra Credit Company offers loans to self-employed individuals, subject to their creditworthiness.
Q10) What is the interest rate charged by Astra Credit Company on its loans?
A) The interest rate charged by Astra Credit Company depends on the loan amount, the tenure of the loan, and the credit rating of the borrower.
Q11) Can I apply for a top-up loan with Astra Credit Company?
A) Yes, customers can apply for a top-up loan with Astra Credit Company, subject to their creditworthiness and the terms and conditions of the loan.
Q12) How can I check the status of my loan application with Astra Credit Company?
A) Customers can check the status of their loan application with Astra Credit Company either online or by contacting its call center.
Q13) What is the tenure of loans offered by Astra Credit Company?
A) Astra Credit Company offers loans with tenures ranging from 6 months to 48 months.
👉 Conclusion
Astra Credit Company is a reliable and customer-centric financial solution provider that offers a range of services to cater to the different requirements of individuals and businesses in Indonesia. With the backing of a dedicated call center team, Astra Credit Company ensures that its customers have access to timely and hassle-free solutions for their finance-related queries.
So, if you are looking for a reliable partner to help you achieve your aspirations, look no further than Astra Credit Company!
👉 Disclaimer
The information provided in this article is for general informational purposes only and is not intended to be legal or financial advice. Astra Credit Company is not responsible for any damages resulting from the use of this information. Please consult with a financial advisor or legal professional before making any financial decisions.