Introduction
Welcome to the world of APC Indonesia Call Center! This facility is a vital part of APC by Schneider Electric, a global leader in critical power and cooling solutions that keep people and businesses connected and protected in the digital age. The APC Indonesia Call Center is based in Jakarta, Indonesia, and is committed to providing superior customer service and technical support to clients and customers across the country.
The APC Indonesia Call Center is staffed with a team of highly qualified and trained professionals who possess an in-depth knowledge of APC’s various power and cooling products and solutions. They are dedicated to ensuring that APC customers receive the best possible support and assistance when they need it the most.
In this article, we’ll explore the APC Indonesia Call Center and its benefits in detail. So, whether you’re a business owner, a tech professional, or just someone who’s interested in learning more about APC’s products and services, read on to discover how the APC Indonesia Call Center can help you!
What Is APC Indonesia Call Center?
The APC Indonesia Call Center is a state-of-the-art facility that provides customer service and technical support for APC’s critical power and cooling solutions. The facility is staffed with a team of highly trained professionals who are committed to delivering the best possible customer experience to APC’s clients and customers in Indonesia.
What Services Does APC Indonesia Call Center Offer?
The APC Indonesia Call Center offers a wide range of services to customers, including:
| Services Offered | Description |
|---|---|
| Technical Support | Assistance with installation, configuration, and troubleshooting of APC’s power and cooling solutions |
| Customer Service | Help with order placement, tracking, and returns |
| Product Information | Expert advice on APC’s various products and services |
| Training and Development | Hands-on training for customers and partners on APC’s products and solutions |
| Remote Monitoring and Management | Real-time monitoring and management of APC’s power and cooling solutions |
Why Choose APC Indonesia Call Center?
There are many reasons why you should choose APC Indonesia Call Center, including:
- Expertise: The team at APC Indonesia Call Center is highly qualified and trained to handle all your queries and concerns.
- 24/7 Support: APC Indonesia Call Center operates 24/7 to ensure that customers receive timely support and assistance.
- Fast Response Times: APC Indonesia Call Center ensures that all customer queries and concerns are addressed efficiently and effectively.
- Multi-Lingual Support: APC Indonesia Call Center provides support in multiple languages, including English and Bahasa Indonesia.
- Remote Assistance: The team at APC Indonesia Call Center can provide remote assistance to customers, allowing them to resolve issues quickly and easily.
How to Contact APC Indonesia Call Center?
Contacting APC Indonesia Call Center is easy! You can reach out to them via phone, email, or live chat. Here are the contact details:
- Phone: +62-21-5790-4444
- Email: apcindonesia@schneider-electric.com
- Live Chat: Visit the APC Indonesia website and click on the “Live Chat” button to initiate a chat session with one of their representatives.
APC Indonesia Call Center in Detail
The History of APC Indonesia Call Center
The APC Indonesia Call Center was established as part of APC by Schneider Electric’s commitment to providing world-class customer service and support to its customers in Indonesia. The facility was set up in Jakarta in 2009 and has since been providing superior technical support and customer service to customers across the country.
The Team at APC Indonesia Call Center
The team at APC Indonesia Call Center comprises highly qualified and trained professionals who possess an in-depth knowledge of APC’s various power and cooling products and solutions. The team is committed to providing the best possible customer experience to APC’s clients and customers in Indonesia.
They are experts in handling various technical issues related to APC’s products and solutions, including installation, configuration, and troubleshooting. They are dedicated to providing fast and efficient support to customers, ensuring that their issues are resolved in a timely manner.
The Services Offered by APC Indonesia Call Center
APC Indonesia Call Center offers a wide range of services to its customers, including:
Technical Support
The technical support team at APC Indonesia Call Center provides assistance with installation, configuration, and troubleshooting of APC’s power and cooling solutions. They are experts in handling various technical issues related to APC’s products and solutions.
Customer Service
The customer service team at APC Indonesia Call Center helps customers with order placement, tracking, and returns. They are committed to providing the best possible customer experience to APC’s clients and customers in Indonesia.
Product Information
The product information team at APC Indonesia Call Center provides expert advice on APC’s various products and services. They are highly knowledgeable and can provide valuable insights on how to make the most of APC’s products and solutions.
Training and Development
The training and development team at APC Indonesia Call Center provides hands-on training for customers and partners on APC’s products and solutions. They are committed to helping customers and partners develop their skills and knowledge of APC’s products and solutions.
Remote Monitoring and Management
The remote monitoring and management team at APC Indonesia Call Center provides real-time monitoring and management of APC’s power and cooling solutions. They are committed to ensuring that APC’s solutions are running at optimal performance levels and that any issues are addressed promptly.
The Benefits of APC Indonesia Call Center
The APC Indonesia Call Center provides many benefits to customers, including:
Expert Advice
The team at APC Indonesia Call Center is highly qualified and trained to provide expert advice on APC’s products and solutions. They can help customers make informed decisions about which products and solutions are best suited for their needs.
24/7 Support
APC Indonesia Call Center operates 24/7 to ensure that customers receive timely support and assistance. This ensures that any issues are addressed promptly, minimizing downtime and disruption to business operations.
Fast Response Times
APC Indonesia Call Center ensures that all customer queries and concerns are addressed efficiently and effectively. The team is committed to providing fast and efficient support to customers, ensuring that their issues are resolved in a timely manner.
Multi-Lingual Support
APC Indonesia Call Center provides support in multiple languages, including English and Bahasa Indonesia. This ensures that customers can communicate with the team in their preferred language, making it easier to resolve issues and concerns.
Remote Assistance
The team at APC Indonesia Call Center can provide remote assistance to customers, allowing them to resolve issues quickly and easily. This minimizes the need for on-site visits, reducing costs and minimizing downtime.
FAQs
What is APC by Schneider Electric?
APC by Schneider Electric is a global leader in critical power and cooling solutions that keep people and businesses connected and protected in the digital age. APC’s products and solutions are used by individuals and organizations around the world to ensure the continuity of their operations.
What types of products and solutions does APC offer?
APC offers a wide range of products and solutions, including UPS systems, power distribution units, cooling solutions, racks and enclosures, security and environmental monitoring, and software.
What is a UPS system?
A UPS system (Uninterruptible Power Supply) is an electrical apparatus that provides emergency power to a load when the input power source fails. It protects the load from power disturbances such as power surges, brownouts, and blackouts.
What is a PDU?
A PDU (Power Distribution Unit) is a device that distributes electric power to multiple pieces of equipment from a single power source.
What is a cooling solution?
A cooling solution is a device used to reduce the temperature of a system or device. In the case of APC, cooling solutions are used to regulate the temperature of equipment in data centers and server rooms.
What is a rack and enclosure?
A rack and enclosure are used to house and protect electronic equipment such as servers, switches, and other networking equipment. They are designed to provide physical protection, cooling, and cable management for the equipment.
What is security and environmental monitoring?
Security and environmental monitoring refer to the process of monitoring and managing the security and environmental conditions of a data center or server room. This includes monitoring for events such as water leaks, smoke, and unauthorized access.
What software does APC offer?
APC offers a range of software solutions designed to enhance the performance and efficiency of its products. This includes software for monitoring, managing, and controlling UPS systems, PDUs, and other equipment.
What is remote monitoring and management?
Remote monitoring and management refer to the process of monitoring and managing equipment from a remote location using software and other tools. This allows for real-time monitoring and management of equipment, reducing the need for on-site visits and minimizing downtime.
What is the warranty period for APC products?
The warranty period for APC products varies depending on the product and the region. Generally, APC products come with a standard warranty of 2-3 years.
What is the process for returning an APC product?
The process for returning an APC product varies depending on the region and the product. Customers should contact APC Indonesia Call Center for guidance on returning a product.
What is the APC Trade-UPS program?
The APC Trade-UPS program is a program that allows customers to trade in their old UPS units for new ones at a discounted price.
What is the APC Partner Program?
The APC Partner Program is a program designed for resellers, system integrators, and other partners who sell APC products and solutions. It provides a range of benefits, including training, marketing support, and sales assistance.
What is APC’s commitment to sustainability?
APC is committed to sustainability and reducing its environmental impact. It has set a goal of achieving carbon neutrality by 2025 and has implemented various initiatives to reduce its energy consumption and carbon footprint.
Conclusion
As we have seen, the APC Indonesia Call Center is a vital part of APC by Schneider Electric’s commitment to providing world-class customer service and support to its customers in Indonesia. The facility is staffed with a team of highly qualified professionals who possess an in-depth knowledge of APC’s various power and cooling products and solutions.
The APC Indonesia Call Center offers a wide range of services to customers, including technical support, customer service, product information, training and development, and remote monitoring and management. It provides many benefits to customers, including expertise, 24/7 support, fast response times, multi-lingual support, and remote assistance.
If you’re a business owner, a tech professional or just someone who’s interested in learning more about APC’s products and services, we encourage you to contact the APC Indonesia Call Center today. Our team of experts is committed to helping you make the most of APC’s solutions and ensuring that you receive the best possible customer experience.
Closing Statement with Disclaimer
Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of APC by Schneider Electric. The information contained in this article is for general information purposes only and is not intended as legal, financial, or professional advice. Any reliance you place on such information is therefore strictly at your own risk.
Now that you’ve learned more about APC Indonesia Call Center, it’s time to take action! Contact APC Indonesia Call Center today to learn more about how we can help you make the most of APC’s solutions and services.
Thank you for reading, and we hope to hear from you soon!