Greetings to all air travelers! We understand how stressful it can be to navigate through the airport, book flights, and deal with unforeseen issues during air travel. Fortunately, Angkasa Pura 2 has a call center designed to help travelers with a multitude of issues. In this article, we will take a closer look at the Angkasa Pura 2 call center and how it can assist air travelers when they need it most.
Introduction
Angkasa Pura 2 is an airport management company that manages various airports in Indonesia. Its primary responsibility is to ensure the safety, security, and comfort of passengers during their air travel experience. With millions of passengers traveling through its airports every year, Angkasa Pura 2 has taken steps to ensure that the needs of its passengers are met.
The Angkasa Pura 2 call center was established to provide assistance to passengers who may have issues with their flights or need assistance navigating the airport. It is a 24-hour service that operates 7 days a week, ensuring that passengers can get help whenever they need it.
👉 Fact: Angkasa Pura 2 manages 16 airports in Indonesia, including Jakarta International Airport, Bali International Airport, and Surabaya International Airport.
👉 Fact: The Angkasa Pura 2 call center handles around 5,000 calls per day, making it an essential part of the air travel experience for many passengers.
What services does the Angkasa Pura 2 call center provide?
The Angkasa Pura 2 call center provides a range of services to passengers, including:
| Service | Description |
|---|---|
| Flight information | Passengers can get information about their flight status, delays, and cancellations. |
| Baggage information | Passengers can get information about their baggage, including lost luggage. |
| Transportation | Passengers can get information about airport transportation, such as taxis, buses, and rental cars. |
| Visa and passport information | Passengers can get information about visa and passport requirements for their destination. |
| Airport information | Passengers can get information about the airport, including check-in procedures, security, and immigration. |
| Complaints and feedback | Passengers can provide feedback or file a complaint about their air travel experience. |
How can passengers contact the Angkasa Pura 2 call center?
Passengers can contact the Angkasa Pura 2 call center through various channels:
- Telephone: Passengers can call the call center at +62 21 55913601.
- Email: Passengers can email the call center at ap2callcenter@angkasapura2.co.id.
- Website: Passengers can access the call center through the Angkasa Pura 2 website.
- Social media: Passengers can contact the call center through the Angkasa Pura 2 social media pages.
What languages does the Angkasa Pura 2 call center support?
The Angkasa Pura 2 call center supports a range of languages, including:
- Bahasa Indonesia
- English
- Mandarin
- Arabic
- Japanese
- Korean
Does the Angkasa Pura 2 call center charge for its services?
No, the Angkasa Pura 2 call center does not charge for its services. It is a free service provided by Angkasa Pura 2 to its passengers.
Can passengers provide feedback on their experience with the Angkasa Pura 2 call center?
Yes, passengers can provide feedback on their experience with the Angkasa Pura 2 call center. Feedback can be given through the Angkasa Pura 2 website or social media pages.
What are the operating hours of the Angkasa Pura 2 call center?
The Angkasa Pura 2 call center operates 24 hours a day, 7 days a week.
How quickly does the Angkasa Pura 2 call center respond to calls?
The Angkasa Pura 2 call center aims to respond to calls within 30 seconds. However, during peak travel periods or high call volumes, the response time may be longer.
Can the Angkasa Pura 2 call center assist with flights from other airlines?
No, the Angkasa Pura 2 call center only assists with flights from airlines that operate in Angkasa Pura 2-managed airports. Passengers should contact their respective airline for assistance with flights outside of Angkasa Pura 2 airports.
Can the Angkasa Pura 2 call center assist with lost and found items?
Yes, the Angkasa Pura 2 call center can assist with lost and found items. Passengers should contact the call center with information about the lost item to initiate the search process.
Can the Angkasa Pura 2 call center assist with special needs or disabilities?
Yes, the Angkasa Pura 2 call center can assist passengers with special needs or disabilities. Passengers should contact the call center with information about their requirements to ensure a comfortable air travel experience.
What is the response time for complaints filed through the Angkasa Pura 2 call center?
The Angkasa Pura 2 call center aims to respond to complaints within 7 working days.
Can the Angkasa Pura 2 call center assist with visa and passport applications?
No, the Angkasa Pura 2 call center does not provide visa and passport application assistance. Passengers should contact their respective embassy or consulate for assistance with visa and passport applications.
Can the Angkasa Pura 2 call center assist with flight bookings?
No, the Angkasa Pura 2 call center does not assist with flight bookings. Passengers should contact their respective airline or travel agent for assistance with flight bookings.
Can the Angkasa Pura 2 call center assist with airport hotels?
Yes, the Angkasa Pura 2 call center can help passengers with information about airport hotels. Passengers should contact the call center with their requirements to receive the necessary information.
Conclusion
The Angkasa Pura 2 call center is a valuable resource for air travelers. It provides essential information and assistance to passengers who need it most. With its 24/7 availability and multilingual support, the call center ensures that passengers have a stress-free air travel experience. We encourage all air travelers to take advantage of the Angkasa Pura 2 call center and enjoy a comfortable air travel experience.
👉 Action: Save the Angkasa Pura 2 call center contact information for your next air travel experience and ensure a stress-free trip.
Closing Statement with Disclaimer
This article was written to provide information about the Angkasa Pura 2 call center. We have made every effort to ensure that the information provided is accurate and up-to-date. However, we cannot be held responsible for any inaccurate or outdated information provided in this article. Readers should use this article as a guide and conduct further research if necessary.
Disclaimer: The Angkasa Pura 2 call center is a separate entity from the airlines that operate within Angkasa Pura 2 airports. Passengers should contact their respective airline for any issues related to their flights.