Discover the Ultimate Guide to Angkasa Pura Call Center
Hello and welcome to the ultimate guide to Angkasa Pura Call Center. 👋 If you’re looking for complete and accurate information about Angkasa Pura, you’ve come to the right place. Here, we’ll cover everything you need to know, from its history to its services and more. Our goal is to provide you with an in-depth and comprehensive understanding of Angkasa Pura and its call center. So, without further ado, let’s dive in! 🌊
What is Angkasa Pura Call Center?
Angkasa Pura Call Center is the customer service department of Angkasa Pura, a state-owned enterprise (SOE) that manages airports across Indonesia. It was established in 2007 to provide customer support and address the concerns and feedback of airline passengers and other stakeholders. The call center operates 24/7 and can be contacted via phone, email, or social media.
A Brief History of Angkasa Pura
Angkasa Pura was founded in 1962 as a subsidiary of Garuda Indonesia Airlines to manage the country’s airports. Over the years, it has grown to become a leading airport management company, operating 15 airports in Indonesia, including Bali’s Ngurah Rai International Airport and Jakarta’s Soekarno-Hatta International Airport. The company’s mission is to provide safe, efficient, and innovative airport services that meet international standards.
The Services Offered by Angkasa Pura Call Center
Angkasa Pura Call Center provides a range of services to airline passengers, airport visitors, and other stakeholders. Some of the services offered by the call center include:
| Service | Description |
|---|---|
| Flight information | Provides information about flight schedules, delays, cancellations, and other related matters. |
| Lost and found | Assists passengers in finding lost items or reporting lost luggage. |
| Complaints and feedback | Handles complaints and feedback from passengers and other stakeholders. |
| Special assistance | Assists passengers with special needs, such as those with disabilities or unaccompanied minors. |
| General information | Provides information about airport facilities, services, and regulations. |
Frequently Asked Questions (FAQs)
Q1: How can I contact Angkasa Pura Call Center?
A: You can contact Angkasa Pura Call Center via phone, email, or social media. The phone number is 172, and the email address is ap1callcenter@angkasapura1.co.id.
Q2: What are the operating hours of Angkasa Pura Call Center?
A: Angkasa Pura Call Center operates 24/7.
Q3: Does Angkasa Pura provide assistance to passengers with special needs?
A: Yes, Angkasa Pura offers assistance to passengers with special needs, such as those with disabilities or unaccompanied minors.
Q4: Can I report lost luggage to Angkasa Pura Call Center?
A: Yes, you can report lost luggage to Angkasa Pura Call Center, and they will assist you in finding it.
Q5: How can I provide feedback to Angkasa Pura?
A: You can provide feedback to Angkasa Pura via phone, email, social media, or on their website.
Q6: Does Angkasa Pura have an app?
A: Yes, Angkasa Pura has a mobile app that allows passengers to search for flight information, check-in online, and more.
Q7: What airports does Angkasa Pura manage?
A: Angkasa Pura manages 15 airports in Indonesia, including Bali’s Ngurah Rai International Airport and Jakarta’s Soekarno-Hatta International Airport.
Q8: How can I find information about airport regulations?
A: You can find information about airport regulations on the Angkasa Pura website or by contacting their call center.
Q9: Can I book a flight through Angkasa Pura Call Center?
A: No, Angkasa Pura Call Center does not handle flight bookings. You will need to contact your airline directly for booking inquiries.
Q10: Does Angkasa Pura offer car rental services?
A: Yes, Angkasa Pura partners with car rental companies to provide airport visitors with car rental services.
Q11: How can I provide feedback about airport facilities?
A: You can provide feedback about airport facilities to Angkasa Pura via phone, email, social media, or on their website.
Q12: What are the penalties for violating airport regulations?
A: The penalties for violating airport regulations vary depending on the severity of the offense. You can find information about the penalties on the Angkasa Pura website.
Q13: How can I find lost items at the airport?
A: You can report lost items to Angkasa Pura Call Center, and they will assist you in finding them.
The Benefits of Using Angkasa Pura Call Center
Using Angkasa Pura Call Center has several benefits for both airlines and passengers. For airlines, it helps them maintain good relations with their customers and address their concerns and feedback. For passengers, it provides a convenient and efficient way to obtain flight information, report lost items, and request special assistance. The call center’s 24/7 operation ensures that passengers can get help anytime, anywhere.
Conclusion: Call to Action
We hope this guide has provided you with all the information you need to know about Angkasa Pura Call Center. Feel free to contact their call center for any inquiries or assistance. Don’t forget to share this guide with your friends and family who may find it useful. Together, we can help make the airport experience smoother and more enjoyable for everyone.
Closing Statement: Disclaimer
The information provided in this guide is accurate to the best of our knowledge at the time of writing. However, please note that the policies and regulations of Angkasa Pura are subject to change without prior notice. We encourage readers to verify the information provided in this guide with Angkasa Pura directly to ensure its accuracy.