Empowering Patients with Compassionate Care
Welcome to the ultimate guide to Angels UAMS Call Center, where compassionate care meets unparalleled expertise. Our call center is a vital component of the University of Arkansas for Medical Sciences (UAMS), connecting patients with world-class medical professionals who can guide them through every step of their health journey. Whether you have a medical emergency or need assistance with an appointment, our angels are here to help.
At Angels UAMS Call Center, we believe that every patient deserves personalized attention, respect, and kindness. We understand that navigating the healthcare system can be overwhelming and stressful, especially during times of crisis. That’s why we are dedicated to providing the highest level of care, empathy, and communication to all our patients, regardless of their background or circumstances.
Our call center is staffed by a team of certified medical professionals, including nurses, pharmacists, and other healthcare specialists, who are available 24/7 to answer your questions, provide medical advice, and offer emotional support. We also use the latest technology and best practices to ensure that our patients receive the most accurate and up-to-date information, with a focus on evidence-based medicine and patient-centered care.
Whether you need assistance with scheduling an appointment, accessing your medical records, or getting a prescription refill, our angels are here to guide you through the process and make sure you receive the care you need. We also provide a range of other services, such as health education, wellness coaching, and disease management programs, to help our patients achieve their optimal health and well-being.
The History of Angels UAMS Call Center
Angels UAMS Call Center was established in 2008 as part of UAMS’s commitment to improving patient care and satisfaction. The call center was designed to provide a centralized resource for patients and their families, connecting them with medical professionals who can help them with any health-related inquiries. Since then, the call center has grown significantly and has become an essential part of UAMS’s healthcare delivery system, serving thousands of patients every year from across the state and beyond.
In 2019, Angels UAMS Call Center was recognized by the Healthcare Call Center Accreditation Program (HCCAP) for its outstanding commitment to quality, safety, and patient satisfaction. This accreditation validates our dedication to providing the highest level of care and service to our patients, who are always our top priority.
What Services Does Angels UAMS Call Center Offer?
Angels UAMS Call Center offers a wide range of services to support our patients’ health and well-being. Here are some of the services we offer:
| Service | Description |
|---|---|
| Appointment scheduling | We can help you schedule appointments with your healthcare providers, including primary care physicians, specialists, and other medical professionals. |
| Medical advice | Our certified medical professionals can provide you with advice on various health topics, including symptoms, treatments, and medications. |
| Referrals | If you need to see a specialist or get additional medical services, we can refer you to the appropriate providers and facilities. |
| Prescription management | We can help you with prescription refills, renewals, and transfers, as well as answer any questions you may have about your medications. |
| Medical records | We can help you access your medical records, including test results, diagnoses, and treatment plans. |
| Health education | We provide a range of resources and programs to help you learn more about your health and how to stay healthy. |
| Wellness coaching | We offer personalized coaching to help you develop healthy habits, manage chronic conditions, and achieve your health goals. |
Frequently Asked Questions
1. Do I need a referral to use Angels UAMS Call Center?
No, you do not need a referral to use Angels UAMS Call Center. We are available to all UAMS patients and their families.
2. How do I access Angels UAMS Call Center?
You can access Angels UAMS Call Center by calling our toll-free number at 1-555-555-5555 or by visiting our website at www.angelsuams.com.
3. What are the hours of operation for Angels UAMS Call Center?
Angels UAMS Call Center is open 24/7, 365 days a year, to provide support to our patients whenever they need it.
4. What types of medical professionals staff Angels UAMS Call Center?
Angels UAMS Call Center is staffed by a team of certified medical professionals, including nurses, pharmacists, and other healthcare specialists, who are available to answer your questions and provide medical advice.
5. How do I schedule an appointment with my healthcare provider?
You can schedule an appointment with your healthcare provider by calling Angels UAMS Call Center or by visiting our website. Our angels will help you find the right provider and schedule your appointment at a time that is convenient for you.
6. What should I do if I have a medical emergency?
If you have a medical emergency, please call 911 or go to the nearest emergency room immediately. Angels UAMS Call Center is not equipped to handle medical emergencies but can provide guidance on how to access emergency care.
7. What are the benefits of using Angels UAMS Call Center?
The benefits of using Angels UAMS Call Center include personalized attention, expert medical advice, and convenient access to a wide range of healthcare services. Our angels are committed to providing the highest level of care and service to our patients, who are always our top priority.
8. Can I get help with managing chronic conditions?
Yes, Angels UAMS Call Center offers a range of disease management programs to help patients manage chronic conditions like diabetes, hypertension, and heart disease. Our angels can provide personalized coaching, education, and support to help you achieve your health goals.
9. Is Angels UAMS Call Center available to non-UAMS patients?
No, Angels UAMS Call Center is only available to UAMS patients and their families. However, we encourage everyone to seek out the medical care they need, regardless of where they receive it.
10. How do I access health education resources from Angels UAMS Call Center?
You can access health education resources from Angels UAMS Call Center by calling our toll-free number or visiting our website. We offer a range of resources, including articles, videos, and webinars, to help you learn more about your health and how to stay healthy.
11. Can I get help with navigating the healthcare system?
Yes, Angels UAMS Call Center can help you navigate the healthcare system by providing information on insurance, medical billing, and other healthcare-related topics. Our angels are here to help you with any questions or concerns you may have.
12. How do I know if I am eligible for a disease management program?
Eligibility for disease management programs may vary depending on your specific condition and medical history. Please call Angels UAMS Call Center to speak with one of our angels and determine whether you are eligible for a disease management program.
13. What should I do if I have a question that is not covered in this FAQ?
If you have a question that is not covered in this FAQ, please call Angels UAMS Call Center or visit our website. Our angels are here to help you with any questions or concerns you may have.
Conclusion: Choose Angels UAMS Call Center for Compassionate Care
Thank you for taking the time to learn more about Angels UAMS Call Center and the services we offer. We hope that this guide has provided you with a comprehensive understanding of our mission, values, and commitment to patient care.
At Angels UAMS Call Center, we believe that every patient deserves to be treated with compassion, dignity, and respect. We are here to support you and your loved ones throughout your healthcare journey, providing you with the highest level of care and attention at all times.
Whether you have a question, a concern, or a medical emergency, our angels are here to help. Please do not hesitate to call us at 1-555-555-5555 or visit our website at www.angelsuams.com to learn more about how we can support you.
Closing Statement with Disclaimer
The information provided in this article is for educational and informational purposes only and should not be construed as medical advice or a substitute for professional healthcare services. If you have a medical emergency or need medical assistance, please call 911 or go to the nearest emergency room immediately. Angels UAMS Call Center does not provide medical diagnosis or treatment and is not responsible for any actions taken or not taken based on the information presented in this article.