Introduction
Welcome to our guide on airlines jobs in call centers. If you’re looking for a career in the aviation industry, this guide is perfect for you. Within these pages, you’ll find detailed information on call center jobs within airlines, such as what qualifications you need, what the job entails, and what salary you can expect.
Working in the airline industry is both exciting and rewarding, and there’s no better way to get started than through a call center job. You’ll be at the forefront of customer service and play a crucial role in ensuring passengers have a smooth and enjoyable flying experience.
So, whether you’re fresh out of college, looking for a career change, or simply want to pursue your passion for aviation, this guide will provide you with all the information you need to become a successful airline call center agent.
Who should read this guide?
This guide is perfect for anyone interested in working in the airline industry as a call center agent. It’s especially useful for those who are:
- Interested in a job in aviation
- Looking to start a career in customer service
- Interested in working in a fast-paced environment
- Passionate about helping people and ensuring customer satisfaction
Why work in an airline call center?
Working in an airline call center is an excellent opportunity to gain experience in customer service and the aviation industry. It’s also a great way to kickstart your career and grow within the industry. Here are some reasons why you should consider a job in an airline call center:
- Opportunity for career advancement
- Chance to work with a team of professionals
- Flexible work schedule
- Opportunity to earn bonuses or commissions
- Opportunity to travel or fly for free or at discounted rates
What qualifications do you need?
Most airlines require their call center agents to have at least a high school diploma or equivalent. However, some airlines may prefer or require candidates to have an associate or bachelor’s degree in a related field, such as customer service or hospitality.
Other qualifications that may be required for an airline call center job include:
- Excellent communication skills
- Customer service experience
- Ability to work in a fast-paced environment
- Computer proficiency
- Fluency in multiple languages (depending on the airline)
What does the job entail?
Airline call center agents are responsible for answering customer inquiries and resolving their issues. You’ll be working with customers over the phone or through online chat, and you may be required to handle a variety of issues, such as:
- Flight bookings and changes
- Billing and payments
- Luggage and baggage inquiries
- Flight cancellations and delays
- Special requests, such as wheelchair assistance or dietary requirements
As an airline call center agent, you’ll also be responsible for maintaining accurate records of customer interactions and following up with customers as needed.
What salary can you expect?
Salaries for airline call center jobs vary depending on the airline, your experience level, and your geographic location. According to Glassdoor, the national average salary for an airline call center agent is $29,000 per year.
Some airlines offer bonuses or commissions based on performance, which can increase your earning potential.
Airlines Jobs
Delta Airlines
Delta Airlines is one of the largest airlines in the world, and they offer a range of jobs in their call center departments. These jobs include reservations sales agents, customer care representatives, and support specialists.
Reservations Sales Agent
As a reservations sales agent for Delta Airlines, you’ll be responsible for answering customer inquiries, booking flights, and managing customer accounts. You’ll also be responsible for upselling and promoting Delta’s services, such as travel insurance and SkyMiles memberships.
To be considered for a reservations sales agent position, you’ll need to have excellent communication skills, customer service experience, and a basic understanding of computer systems like Sabre or Amadeus.
Customer Care Representative
As a customer care representative for Delta Airlines, you’ll be responsible for resolving customer issues and ensuring customer satisfaction. You’ll handle a variety of inquiries, such as lost baggage, flight cancellations, and meal requests.
To be considered for a customer care representative position, you’ll need to have excellent communication skills, customer service experience, and the ability to work in a fast-paced environment.
Support Specialist
As a support specialist for Delta Airlines, you’ll be responsible for providing technical support to other call center agents. You’ll troubleshoot and resolve technical issues related to reservations systems, computer systems, and phone systems.
To be considered for a support specialist position, you’ll need to have experience in technical support and a basic understanding of computer systems like Sabre or Amadeus.
United Airlines
United Airlines is one of the largest airlines in the world, and they offer a range of jobs in their call center departments. These jobs include reservations sales agents, customer service representatives, and support specialists.
Reservations Sales Agent
As a reservations sales agent for United Airlines, you’ll be responsible for answering customer inquiries, booking flights, and managing customer accounts. You’ll also be responsible for promoting United’s services, such as MileagePlus memberships and travel insurance.
To be considered for a reservations sales agent position, you’ll need to have excellent communication skills, customer service experience, and a basic understanding of reservation systems like Apollo or Sabre.
Customer Service Representative
As a customer service representative for United Airlines, you’ll be responsible for resolving customer issues and ensuring customer satisfaction. You’ll handle a variety of inquiries, such as lost baggage, flight cancellations, and meal requests.
To be considered for a customer service representative position, you’ll need to have excellent communication skills, customer service experience, and the ability to work in a fast-paced environment.
Support Specialist
As a support specialist for United Airlines, you’ll be responsible for providing technical support to other call center agents. You’ll troubleshoot and resolve technical issues related to reservations systems, computer systems, and phone systems.
To be considered for a support specialist position, you’ll need to have experience in technical support and a basic understanding of reservation systems like Apollo or Sabre.
American Airlines
American Airlines is one of the largest airlines in the world, and they offer a range of jobs in their call center departments. These jobs include reservations sales agents, customer service representatives, and support specialists.
Reservations Sales Agent
As a reservations sales agent for American Airlines, you’ll be responsible for answering customer inquiries, booking flights, and managing customer accounts. You’ll also be responsible for promoting American’s services, such as AAdvantage memberships and travel insurance.
To be considered for a reservations sales agent position, you’ll need to have excellent communication skills, customer service experience, and a basic understanding of reservation systems like Sabre or Apollo.
Customer Service Representative
As a customer service representative for American Airlines, you’ll be responsible for resolving customer issues and ensuring customer satisfaction. You’ll handle a variety of inquiries, such as lost baggage, flight cancellations, and meal requests.
To be considered for a customer service representative position, you’ll need to have excellent communication skills, customer service experience, and the ability to work in a fast-paced environment.
Support Specialist
As a support specialist for American Airlines, you’ll be responsible for providing technical support to other call center agents. You’ll troubleshoot and resolve technical issues related to reservations systems, computer systems, and phone systems.
To be considered for a support specialist position, you’ll need to have experience in technical support and a basic understanding of reservation systems like Sabre or Apollo.
Airlines Jobs: Table of Information
| Airline | Position | Qualifications | Salary |
|---|---|---|---|
| Delta Airlines | Reservations Sales Agent | Excellent communication skills, customer service experience, basic computer knowledge | $30,000 per year |
| Delta Airlines | Customer Care Representative | Excellent communication skills, customer service experience, ability to work in a fast-paced environment | $31,000 per year |
| Delta Airlines | Support Specialist | Technical support experience, basic computer knowledge | $35,000 per year |
| United Airlines | Reservations Sales Agent | Excellent communication skills, customer service experience, basic computer knowledge | $29,000 per year |
| United Airlines | Customer Service Representative | Excellent communication skills, customer service experience, ability to work in a fast-paced environment | $32,000 per year |
| United Airlines | Support Specialist | Technical support experience, basic computer knowledge | $36,000 per year |
| American Airlines | Reservations Sales Agent | Excellent communication skills, customer service experience, basic computer knowledge | $28,000 per year |
| American Airlines | Customer Service Representative | Excellent communication skills, customer service experience, ability to work in a fast-paced environment | $30,000 per year |
| American Airlines | Support Specialist | Technical support experience, basic computer knowledge | $34,000 per year |
FAQs
1. Do I need a college degree to work in an airline call center?
No, most airlines only require a high school diploma or equivalent. However, some airlines may prefer or require candidates to have an associate or bachelor’s degree in a related field.
2. What qualifications do I need to work in an airline call center?
To work in an airline call center, you’ll need excellent communication skills, customer service experience, and a basic understanding of computer systems. Some airlines may also require you to be fluent in multiple languages.
3. What does an airline call center agent do?
Airline call center agents are responsible for answering customer inquiries, resolving customer issues, and promoting the airline’s services.
4. How much do airline call center agents make?
Salaries for airline call center agents vary depending on the airline, experience level, and geographic location. The national average salary for an airline call center agent is $29,000 per year.
5. What are the benefits of working in an airline call center?
The benefits of working in an airline call center include the opportunity for career advancement, the chance to work with a team of professionals, a flexible work schedule, and the opportunity to earn bonuses or commissions.
6. What is the work schedule like for an airline call center agent?
The work schedule for an airline call center agent varies depending on the airline, but it may include nights, weekends, and holidays.
7. Do airline call center agents get to travel for free?
Some airlines offer their call center agents the opportunity to travel for free or at discounted rates as a job perk.
8. How can I apply for an airline call center job?
You can apply for an airline call center job by checking the careers section on the airline’s website or by contacting the airline’s HR department.
9. What is the promotion path for an airline call center agent?
The promotion path for an airline call center agent may include moving up to a supervisory or management position within the call center department or transferring to another area of the airline, such as sales or operations.
10. Are airline call center jobs stressful?
Airline call center jobs can be stressful, as they involve working in a fast-paced environment and dealing with customers who may be upset or frustrated.
11. Are there opportunities for training and development in airline call center jobs?
Yes, most airlines provide training and development opportunities for their call center agents, including training on reservation systems, customer service techniques, and airline policies and procedures.
12. Can I work in an airline call center from home?
Some airlines offer remote call center positions that allow you to work from home. However, these positions may require you to live near a major airport or to travel to the airline’s headquarters for training.
13. What are the skills I need to succeed as an airline call center agent?
To succeed as an airline call center agent, you’ll need excellent communication skills, customer service experience, the ability to work in a fast-paced environment, and a basic understanding of computer systems.
Conclusion
Working in an airline call center can be an extremely rewarding career choice, providing opportunities for career advancement, travel, and job satisfaction. We hope this guide has provided you with the information you need to pursue this career path, from the qualifications you need to the job duties you’ll perform on a daily basis.
If you’re interested in learning more about airline call center jobs, be sure to check the careers section of your favorite airlines’ websites, or reach out to their HR departments. You could be on your way to a fulfilling and exciting career in the aviation industry!
Closing Statement with Disclaimer
The information in this article is intended for general informational purposes only and should not be relied upon as professional or legal advice. The views expressed in this article are the author’s own and do not necessarily reflect the views of the airlines mentioned. The information provided may not be accurate, complete, or up-to-date, and should not be used as a substitute for professional advice. The author and the publisher of this article disclaim any liability for any damages or losses incurred by any party in connection with the use of or reliance on the information contained in this article.