Looking for a reliable and efficient airline service in Kuala Lumpur? Look no further than AirAsia. Over the years, AirAsia has established itself as one of the most reliable and affordable airlines in Malaysia, with numerous destinations across Asia and beyond. One of the key features that has contributed to AirAsia’s success is their exceptional call center service in Kuala Lumpur. Read on to find out more about it.
Introduction
At AirAsia, we take pride in providing excellent services to our passengers, and our call center in Kuala Lumpur is no exception. Our team of highly trained experts is available round the clock to provide assistance to our customers. Whether you want to make a booking, inquire about flight schedules, or make changes to your flight, our team is always ready to help. We understand that flying can be stressful, which is why we offer a service that puts our passengers’ minds at ease.
With the COVID-19 pandemic still affecting international travel, we have made changes to our call center operations to ensure the safety of our employees and customers. As such, we encourage our passengers to use our online services, where possible, to avoid physical contact. However, if you need to reach us by phone, we are still available around the clock to assist you.
About AirAsia Kuala Lumpur Call Center
AirAsia’s Kuala Lumpur call center is a modern and state-of-the-art facility located in the heart of Kuala Lumpur. Our team of experts is made up of friendly and knowledgeable professionals who are committed to providing the best possible customer service experience. Our staff is fluent in multiple languages, including English, Malay, Mandarin, and Tamil, to cater to the needs of our diverse customers. Whether you are a first-time flyer or a seasoned traveler, our team is always available to provide you with the information you need.
Our Services
| Service | Description |
|---|---|
| Booking Assistance | If you need help making a booking or changing your flight, our team is available to assist you over the phone. |
| Flight Schedule Inquiries | Our team can provide you with up-to-date information on flight schedules and any changes to them. |
| Flight Rescheduling | If you need to change your flight, our team can help you with rescheduling. |
| Baggage Allowance Questions | If you have any questions about our baggage allowance policy, our team can assist you. |
| Special Assistance | If you need any special assistance, such as wheelchair assistance, our team can help arrange it for you. |
At AirAsia, we strive to make flying as easy and stress-free as possible for our passengers, and our call center services play a big role in this. Our team is committed to ensuring that your experience with us is memorable and enjoyable.
Frequently Asked Questions
1. How do I contact the AirAsia Kuala Lumpur call center?
You can contact our call center by calling +60 3 8692 1900. Our team is available 24/7.
2. Is the AirAsia Kuala Lumpur call center available in multiple languages?
Yes, our team is fluent in English, Malay, Mandarin, and Tamil, among other languages.
3. Can I make a booking through the call center?
Yes, you can make a booking over the phone with our call center team.
4. What services does the AirAsia Kuala Lumpur call center offer?
Our call center offers a range of services, including booking assistance, flight schedule inquiries, flight rescheduling, baggage allowance questions, and special assistance.
5. Is the call center open 24/7?
Yes, our call center is available around the clock to assist you.
6. Can I change my flight through the call center?
Yes, our call center team can assist you with changing your flight.
7. Does the call center have any COVID-19 restrictions?
Yes, we encourage our passengers to use our online services, where possible, to avoid physical contact. However, if you need to reach us by phone, we are still available around the clock to assist you.
8. Is the call center free to call?
Costs may vary depending on your service provider. However, our call center number is toll-free for AirAsia BIG members.
9. Can I get a refund through the call center?
Yes, our team can assist you with getting a refund for your booking.
10. Can I inquire about flight schedules through the call center?
Yes, our team can provide you with up-to-date information on flight schedules and any changes to them.
11. Can I make a group booking through the call center?
Yes, you can make a group booking by calling our call center team.
12. What are the benefits of using the AirAsia Kuala Lumpur call center?
Our call center team is available round the clock to assist you with any inquiries or assistance you may need. They are friendly, knowledgeable, and fluent in multiple languages, making it easy for you to communicate with us. We strive to make your flying experience with us as easy and stress-free as possible.
13. How can I give feedback about my experience with the AirAsia Kuala Lumpur call center?
You can give feedback by visiting our website and filling in the feedback form, or by calling our customer support team.
Conclusion
At AirAsia, we understand that flying can be stressful, which is why we have put in place measures to make it as easy and stress-free as possible. Our call center in Kuala Lumpur is an important part of that process. Our team of experts is available round the clock to provide assistance to our customers. Whether you want to make a booking, inquire about flight schedules, or make changes to your flight, our team is always ready to help. We encourage our passengers to use our online services, where possible, to avoid physical contact. However, if you need to reach us by phone, we are still available around the clock to assist you. Book with AirAsia today and enjoy our exceptional services.
Closing Statement With Disclaimer
At AirAsia, we take pride in delivering exceptional services to our passengers, and our call center in Kuala Lumpur is a key part of that experience. We encourage our passengers to use our online services, where possible, to avoid physical contact. However, if you need to reach us by phone, our team is available around the clock to assist you. Please note that the information in this article is subject to change without notice. For the latest updates, please visit our website or contact our customer support team. We look forward to serving you soon.