The Ultimate Guide to Air India’s Bangalore Call Center
Welcome to our ultimate guide to Air India Bangalore Call Center! As one of the leading airlines in India, Air India’s Bangalore call center plays a crucial role in providing top-notch customer service to travelers. In this article, we’ll take an in-depth look at what the call center does, its services, its history, and more. Whether you’re a frequent traveler or just curious about the airline industry, this guide has something for you. So, let’s get started!
đŠī¸ What is Air India Bangalore Call Center?
Air India Bangalore Call Center is a customer service center that handles queries, complaints, and bookings for Air India flights. It is one of the largest call centers in India and employs a team of highly trained professionals who provide round-the-clock assistance to customers.
đĨ Who Can Use the Air India Bangalore Call Center?
The call center is open to anyone who needs help with Air India flight-related queries. Whether you’re a passenger, travel agent or cargo customer, you can contact the call center for assistance. The call center is equipped to handle a wide range of queries, including flight reservations, cancellations, refunds, baggage allowance, flight status, and more.
⨠What Services Does Air India Bangalore Call Center Offer?
Air India Bangalore Call Center offers a wide range of services to customers, including:
| Services | Description |
|---|---|
| Flight Reservations | Assistance with booking Air India flights |
| Flight Cancellations and Refunds | Assistance with canceling or changing Air India flights and obtaining refunds |
| Baggage Allowance | Information about baggage allowance policies and restrictions |
| Flight Status | Up-to-date information about flight schedules and delays |
| Special Assistance | Assistance with special requests such as wheelchair assistance, dietary requirements, and more |
| Feedback and Complaints | Assistance with sharing feedback or complaints about Air India’s services |
đ How Can You Contact Air India Bangalore Call Center?
There are several ways to contact Air India Bangalore Call Center, including:
- By Phone: You can call the call center’s toll-free number 1800 180 1407 or +91-44-66921455 for international customers
- By Email: You can email the call center at call.del@airindia.in or escalations@airindia.in for escalation of your complaints
- By Social Media: You can message Air India on their official Facebook, Twitter, or Instagram accounts.
đ History of Air India Bangalore Call Center
Established in 1993, Air India Bangalore Call Center was one of the first call centers in India. It started as a small team of professionals and has since grown to become one of the largest call centers in the country with over 1500 employees. The call center’s primary function is to provide customer service to Air India’s passengers, travel agents, and cargo customers.
đ Air India Bangalore Call Center’s Growth and Expansion
Over the years, the call center has expanded its operations to include several new services and technologies. For instance, the call center now offers voice recognition technology, which allows customers to book flights through a simple voice command. The call center has also expanded its social media presence to include Facebook, Twitter, and Instagram, making it easier for customers to connect with the airline.
đ Awards and Recognition
Air India Bangalore Call Center’s commitment to providing top-notch customer service has earned it several awards and recognitions over the years. In 2018, the call center won the ‘Best Domestic Call Center’ award at the prestigious Contact Center World Awards. The award was a testament to the call center’s dedication to providing exceptional service to customers.
đ¤ FAQs About Air India Bangalore Call Center
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How do I book a flight with Air India Bangalore Call Center?
You can book a flight by calling the call center’s toll-free number at 1800 180 1407 or by emailing them at call.del@airindia.in.
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What are the call center’s working hours?
The call center is open 24/7, and customers can reach out at any time of the day.
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Does Air India Bangalore Call Center offer wheelchair assistance?
Yes, the call center offers assistance to passengers with reduced mobility or disability.
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Can I book a flight for someone else through the call center?
Yes, you can book a flight for another person through the call center. You will need to provide the person’s details and the travel itinerary.
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What forms of payment does the call center accept?
The call center accepts all major credit and debit cards, net banking and cash payments at Air India offices and ticketing counters.
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How can I cancel my Air India flight?
You can cancel your Air India flight by calling the call center’s toll-free number at 1800 180 1407 or by emailing them at call.del@airindia.in. The airline’s cancellation policies will apply.
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What is Air India’s refund policy?
Air India’s refund policy depends on the type of fare purchased and the reason for the cancellation. You can contact the call center for more information on the airline’s refund policy.
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Can I change my flight details through the call center?
Yes, you can change your flight details by calling the call center’s toll-free number at 1800 180 1407 or by emailing them at call.del@airindia.in. The airline’s change policies will apply.
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How can I raise a complaint with Air India?
You can raise a complaint with Air India by calling the call center’s toll-free number at 1800 180 1407, emailing them at call.del@airindia.in, or messaging them on their official social media accounts.
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What is Air India’s baggage allowance policy?
Air India’s baggage allowance policy varies based on the destination, ticket fare, and travel class. Customers can contact the call center for information on their specific baggage allowance policy.
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Can I request special assistance for my flight?
Yes, you can request special assistance such as wheelchair assistance, dietary requirements, or medical assistance by contacting the call center.
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What is Air India’s flight status?
You can check the status of your Air India flight by calling the call center’s toll-free number at 1800 180 1407 or by visiting the airline’s website.
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What is Air India’s frequent flyer program?
Air India’s frequent flyer program is called Flying Returns. Customers can earn and redeem points for flights, upgrades, and other rewards.
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How can I provide feedback to Air India Bangalore Call Center?
You can provide feedback to Air India Bangalore Call Center by emailing them at call.del@airindia.in or by messaging them on their official social media accounts.
â Conclusion: Reach Out to Air India Bangalore Call Center Today!
We hope this guide has helped you understand everything you need to know about Air India Bangalore Call Center. Whether you’re looking to book a flight, check your flight status, or raise a complaint, the call center is here to assist you 24/7. So, don’t hesitate to reach out to them today!
If you have any more questions or need further assistance, please contact the call center at 1800 180 1407 or +91-44-66921455. Alternatively, you can email them at call.del@airindia.in or message them on their official social media accounts.
â Disclaimer
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