Greetings, dear reader! Are you curious about Velocity OCBC NISP Call Center? Do you want to know more about the services they offer and how they can help you? Then, you’ve come to the right place! In this article, we’ll discuss everything you need to know about Velocity OCBC NISP Call Center, from their history to their services and how they can assist you. So, without further ado, let’s get started!
The Introduction:
Velocity OCBC NISP Call Center is a call center service provider that has been operating in Indonesia since 2001. The company is a subsidiary of OCBC NISP, one of the largest banks in Indonesia. Velocity OCBC NISP Call Center offers various services, such as customer service, telemarketing, and a help desk for various industries. The company has a team of over 3,000 agents who are trained to provide excellent customer service and sales support. Velocity OCBC NISP Call Center is well-known in Indonesia for its commitment to providing high-quality services to its clients.
Velocity OCBC NISP Call Center offers its services to various industries, including the banking and finance industry, healthcare industry, retail industry, and telecommunications industry. They cater to businesses of all sizes, from small startups to large corporations. They provide support to clients across multiple channels, such as phone calls, emails, and social media platforms.
The company’s mission is to provide superior customer service and support to its clients. They strive to exceed their clients’ expectations by providing customized solutions and meeting their unique needs. Velocity OCBC NISP Call Center has won several awards for its excellent services, including the Indonesia Contact Center Awards and the Asia Pacific Contact Center Awards.
Velocity OCBC NISP Call Center is committed to providing its clients with the best possible support. They invest heavily in technology and infrastructure to ensure that their clients receive efficient and effective services. The company’s dedicated team of professionals is available 24/7 to assist clients in resolving their issues and providing them with the necessary support they need.
Now that we have an overview of Velocity OCBC NISP Call Center let’s take a closer look at their history and services.
The History of Velocity OCBC NISP Call Center:
Velocity OCBC NISP Call Center started its operations in 2001 as a subsidiary of OCBC NISP. The company’s primary focus was to provide customer service and telemarketing support to the banking and finance industry. In 2003, the company expanded its services to other industries, such as retail, telecommunications, and healthcare.
In 2005, Velocity OCBC NISP Call Center won its first award, the Indonesia Contact Center Awards, in the banking and finance category. The company continued to grow, expanding its services to other countries in the Asia Pacific region, such as Malaysia and Singapore.
Today, Velocity OCBC NISP Call Center is one of the leading call center service providers in Indonesia, with a team of over 3,000 agents who are trained to provide excellent customer service and sales support to its clients.
The Services Offered by Velocity OCBC NISP Call Center:
Velocity OCBC NISP Call Center offers a wide range of services to its clients, including:
| Service | Description |
|---|---|
| Customer Service | Support for customers with inquiries, complaints, or other concerns. |
| Technical Support | Diagnose and resolve technical issues for products or services. |
| Help Desk | Provide assistance and support for industry-specific issues. |
| Telemarketing | Sell products or services over the phone. |
| Back Office Support | Handle non-customer-facing tasks, such as data entry, billing, and invoicing. |
Velocity OCBC NISP Call Center provides customized solutions to meet the unique needs of its clients. They work closely with their clients to develop a tailored approach that meets their requirements and goals. The company uses the latest technology and infrastructure to provide efficient and effective services.
Frequently Asked Questions (FAQs):
1. What industries does Velocity OCBC NISP Call Center provide services to?
Velocity OCBC NISP Call Center provides services to various industries, including the banking and finance industry, healthcare industry, retail industry, and telecommunications industry.
2. What types of services does Velocity OCBC NISP Call Center offer?
Velocity OCBC NISP Call Center offers a wide range of services, including customer service, technical support, help desk, telemarketing, and back office support.
3. What is the mission of Velocity OCBC NISP Call Center?
The company’s mission is to provide superior customer service and support to its clients. They strive to exceed their clients’ expectations by providing customized solutions and meeting their unique needs.
4. How does Velocity OCBC NISP Call Center provide its services?
Velocity OCBC NISP Call Center provides support to clients across multiple channels, such as phone calls, emails, and social media platforms.
5. What awards has Velocity OCBC NISP Call Center won?
Velocity OCBC NISP Call Center has won several awards, including the Indonesia Contact Center Awards and the Asia Pacific Contact Center Awards.
6. Where is Velocity OCBC NISP Call Center located?
Velocity OCBC NISP Call Center is located in Jakarta, Indonesia.
7. How many agents does Velocity OCBC NISP Call Center have?
Velocity OCBC NISP Call Center has a team of over 3,000 agents who are trained to provide excellent customer service and sales support to its clients.
8. What is the primary focus of Velocity OCBC NISP Call Center?
The company’s primary focus is to provide customer service and telemarketing support to the banking and finance industry.
9. Does Velocity OCBC NISP Call Center provide customized solutions to its clients?
Yes, Velocity OCBC NISP Call Center provides customized solutions to meet the unique needs of its clients.
10. How does Velocity OCBC NISP Call Center ensure efficient and effective services?
Velocity OCBC NISP Call Center invests heavily in technology and infrastructure to ensure that their clients receive efficient and effective services.
11. What makes Velocity OCBC NISP Call Center stand out from other call center service providers?
Velocity OCBC NISP Call Center is well-known in Indonesia for its commitment to providing high-quality services to its clients. The company has won several awards for its excellent services, including the Indonesia Contact Center Awards and the Asia Pacific Contact Center Awards.
12. Does Velocity OCBC NISP Call Center provide services to businesses of all sizes?
Yes, Velocity OCBC NISP Call Center caters to businesses of all sizes, from small startups to large corporations.
13. Is Velocity OCBC NISP Call Center available 24/7?
Yes, Velocity OCBC NISP Call Center’s dedicated team of professionals is available 24/7 to assist clients in resolving their issues and providing them with the necessary support they need.
The Conclusion:
In conclusion, Velocity OCBC NISP Call Center is a leading call center service provider that offers a wide range of services to its clients. The company’s dedication to providing high-quality services has earned them several awards and a reputation for excellence. Velocity OCBC NISP Call Center invests heavily in technology and infrastructure to ensure that their clients receive efficient and effective services.
If you’re looking for a call center service provider that can provide customized solutions to meet your unique needs, then look no further than Velocity OCBC NISP Call Center. Their team of professionals is available 24/7 to assist you with any inquiries, complaints, or concerns you may have. Contact them today to learn more about how they can help you!
Closing Statement With Disclaimer:
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Velocity OCBC NISP Call Center or its parent company, OCBC NISP. This article is for informational purposes only and should not be construed as legal, financial, or other professional advice.
Readers are advised to do their research and seek professional advice before making any decisions based on the information provided in this article. The author and Velocity OCBC NISP Call Center shall not be held responsible for any loss or damage arising from the use of the information contained herein.