Introduction
Greetings! Are you looking for a reliable and efficient courier service provider in Indonesia? Look no further than TNT Express Indonesia. With its excellent call center services, TNT Express Indonesia has established itself as a leading courier company in the country. At TNT Express Indonesia, we understand the importance of timely delivery and customer satisfaction. To provide our customers with the best experience, our call center operates 24/7, ensuring that your queries are addressed promptly.
At TNT Express Indonesia, we are committed to making courier services accessible and convenient for all. In this article, we will provide you with complete information about our call center services, so you can make an informed decision.
Our History
TNT Express Indonesia was founded in 1979 and is a subsidiary of TNT Express Worldwide. Our company has been providing courier services for over 40 years in Indonesia, and we have a strong presence in the country. We have over 70 offices across Indonesia and a workforce of over 2,000 employees. Our extensive network and experience in the industry make us a trusted courier service provider in Indonesia.
Our Services
At TNT Express Indonesia, we offer a wide range of courier services that cater to the needs of businesses and individuals. Our services include:
| Service | Description |
|---|---|
| Express Delivery | Fast delivery of documents and parcels. |
| International Delivery | Delivery of documents and parcels to over 200 countries worldwide. |
| E-Commerce Delivery | Delivery of products from online stores to customers. |
| Customized Delivery | Personalized delivery options for businesses. |
Our Call Center Services
At TNT Express Indonesia, we understand the importance of providing excellent customer service. Our call center operates 24/7, ensuring that our customers can reach us at any time. Our call center services include:
- Shipment tracking: You can track your shipment using our online tracking system or by calling our call center.
- Delivery inquiries: Our call center agents are available to provide information about delivery status and estimated delivery time.
- Complaints and feedback: If you have any complaints or feedback, you can contact our call center, and we will address your concerns promptly.
FAQs
1. How do I track my shipment?
You can track your shipment by visiting our website or calling our call center.
2. How can I contact your call center?
You can contact our call center by calling our toll-free number or by visiting our website.
3. What is the estimated delivery time for my shipment?
The estimated delivery time depends on the destination and the service you choose. You can contact our call center for more information.
4. How can I pay for your services?
You can pay for our services using cash or bank transfer.
5. Do you provide insurance for my shipment?
Yes, we provide insurance for your shipment at an additional cost.
6. What if my shipment is lost or damaged?
If your shipment is lost or damaged, please contact our call center immediately, and we will investigate the matter.
7. Can I schedule a specific time for my delivery?
Yes, you can schedule a specific time for your delivery for an additional cost.
8. Can I change the delivery address?
Yes, you can change the delivery address by contacting our call center.
9. Do you provide international delivery?
Yes, we provide international delivery to over 200 countries worldwide.
10. What is the maximum weight for a shipment?
The maximum weight for a shipment is 500 kg.
11. How can I become a TNT Express Indonesia customer?
You can become a TNT Express Indonesia customer by visiting our website or contacting our call center.
12. Do you provide pick-up services?
Yes, we provide pick-up services for an additional cost.
13. Do you provide e-commerce delivery services?
Yes, we provide e-commerce delivery services for online stores.
Conclusion
At TNT Express Indonesia, we are dedicated to providing our customers with efficient and reliable courier services. Our call center services operate 24/7, ensuring that your queries are addressed promptly. We hope this article has provided you with complete information about TNT Express Indonesia’s call center services. If you have any further questions, please do not hesitate to contact us.
Thank you for choosing TNT Express Indonesia!
Disclaimer
The information provided in this article is accurate at the time of writing. TNT Express Indonesia reserves the right to change its services and policies without prior notice. Please refer to our website or contact our call center for the latest information.