Introduction
Welcome to the ultimate guide on Thai Lion Jakarta Call Center. Whether you’re planning to book a flight, inquire about your baggage, or need assistance with any other queries, Thai Lion Jakarta Call Center is here to help you. In this comprehensive guide, we will discuss everything you need to know about Thai Lion Jakarta Call Center, from their contact details to their FAQ section. So, let’s get started!
Who Is Thai Lion Jakarta?
Thai Lion Jakarta is a low-cost airline that is committed to providing affordable and safe travel to millions of passengers across Indonesia. The airline has been in operation since 2013, and it continues to grow and expand its services to offer better and more comfortable travel experiences to its guests.
What Is the Thai Lion Jakarta Call Center?
The Thai Lion Jakarta Call Center is a customer service center that is dedicated to assisting passengers with their queries and concerns. The center is equipped with a team of knowledgeable and friendly customer service representatives who are available 24/7 to respond to your inquiries.
How to Contact Thai Lion Jakarta Call Center?
By Phone
Thai Lion Jakarta Call Center can be contacted by phone at +62 21 6379 8000. The number is available 24/7, and the customer service representatives are always ready to help you with your queries.
By Email
You can also contact Thai Lion Jakarta Call Center by email at info@lionair.co.id. It is recommended to provide detailed information in your email to ensure a quicker and more precise response.
By Social Media
Thai Lion Jakarta is active on a variety of social media platforms, and you can use them to contact their customer service team. You can send a direct message on Facebook, Twitter, or Instagram, and the team will respond as soon as possible.
What Services Are Provided by Thai Lion Jakarta Call Center?
Thai Lion Jakarta Call Center provides a wide range of services to ensure a smooth and hassle-free travel experience for its passengers. Some of the services include:
- Ticket booking and reservations
- Flight information and schedules
- Baggage inquiries and claims
- Flight cancellations and refunds
- Special assistance and requests
What Are the Benefits of Contacting Thai Lion Jakarta Call Center?
There are several benefits of contacting Thai Lion Jakarta Call Center, including:
- Quick and efficient assistance with your queries
- Professional and knowledgeable customer service representatives
- 24/7 availability for your convenience
- Assistance in multiple languages
- Easy access to flight information and schedules
About Thai Lion Jakarta’s Fleet
Thai Lion Jakarta operates a fleet of modern and fuel-efficient aircraft that ensure a comfortable and safe travel experience for passengers. The airline currently has 20 active aircraft, including Boeing 737-800 and Airbus A330-900neo.
Thai Lion Jakarta’s Popular Destinations
Thai Lion Jakarta operates flights to more than 30 destinations across Indonesia and Asia, including Jakarta, Bali, Surabaya, Hong Kong, and Bangkok. With affordable prices and efficient services, Thai Lion Jakarta is an ideal choice for budget-conscious travelers.
Thai Lion Jakarta Call Center: Complete Information
| Phone Number | +62 21 6379 8000 |
| info@lionair.co.id | |
| Social Media | Facebook, Twitter, Instagram |
| Services | Ticket booking and reservations, flight information and schedules, baggage inquiries and claims, flight cancellations and refunds, special assistance and requests |
| Fleet | Boeing 737-800, Airbus A330-900neo |
| Popular Destinations | Jakarta, Bali, Surabaya, Hong Kong, Bangkok |
Frequently Asked Questions (FAQs)
How Can I Book a Ticket with Thai Lion Jakarta?
You can book a ticket with Thai Lion Jakarta online through their website, mobile app, or through their call center.
What Is Thai Lion Jakarta’s Check-In Policy?
Thai Lion Jakarta offers online, counter, and self-check-in options to its passengers. Online check-in is available from 24 hours up to 2 hours before the scheduled departure time. Counter check-in opens 3 hours before departure and closes 45 minutes before departure time. Self-check-in kiosks are available in some airports, and passengers can use them to check-in and print their boarding pass.
How Much Baggage Can I Carry with Thai Lion Jakarta?
Thai Lion Jakarta’s baggage policy allows passengers to carry one cabin baggage with a maximum weight of 7kg and one checked baggage with a maximum weight of 15 kg.
What Is Thai Lion Jakarta’s Flight Change Policy?
Thai Lion Jakarta’s flight change policy allows passengers to change their flights up to 4 hours before the scheduled departure time. However, a change fee and fare difference may apply.
Does Thai Lion Jakarta Offer Any Special Assistance for Passengers with Disabilities?
Yes, Thai Lion Jakarta provides special assistance for passengers with disabilities, including wheelchair assistance and other special requests. It is recommended to contact their call center in advance to arrange for the necessary assistance.
What Are Thai Lion Jakarta’s Payment Options?
Thai Lion Jakarta accepts payment through various channels, including credit cards, ATM transfers, and bank transfers.
How Can I Claim a Baggage That Was Lost or Damaged During My Flight with Thai Lion Jakarta?
If your baggage was lost or damaged during your flight with Thai Lion Jakarta, you can contact their call center or inform the ground staff immediately upon arrival. You will be given a Property Irregularity Report (PIR) that you can use to track your baggage status.
What Is Thai Lion Jakarta’s Pet Policy?
Thai Lion Jakarta accepts pets in the cabin and checked baggage, subject to certain conditions and fees. It is recommended to contact their call center in advance to arrange for your pet’s travel.
How Can I Cancel My Flight with Thai Lion Jakarta?
You can cancel your flight with Thai Lion Jakarta through their website, mobile app, or call center. A cancellation fee may apply depending on the fare rules.
Does Thai Lion Jakarta Offer In-Flight Entertainment?
Thai Lion Jakarta offers a variety of in-flight entertainment options, including movies, TV shows, music, and games, on their flights with personal screens. However, some of their flights may not have this feature.
Can I Request a Special Meal on My Thai Lion Jakarta Flight?
Yes, Thai Lion Jakarta provides various special meals options, including vegetarian, halal, and other dietary requirements. It is recommended to request a special meal at least 24 hours before departure through their website, mobile app, or call center.
What Is Thai Lion Jakarta’s Unaccompanied Minor Policy?
Thai Lion Jakarta provides special assistance for unaccompanied minors (UM), subject to certain age and fee restrictions. It is recommended to contact their call center in advance to arrange for the UM service.
Can I Request a Refund for My Thai Lion Jakarta Flight?
Yes, Thai Lion Jakarta allows passengers to request a refund for their flights, subject to certain conditions and procedures. It is recommended to contact their call center or check their website for more information.
Conclusion
Thai Lion Jakarta Call Center is a valuable resource for passengers who need assistance with their queries and concerns. With a team of dedicated and knowledgeable customer service representatives, Thai Lion Jakarta Call Center is available 24/7 to provide quick and efficient assistance to their passengers. We hope that this guide has helped you to understand everything you need to know about Thai Lion Jakarta Call Center. If you have any further queries or would like to book a flight, don’t hesitate to contact Thai Lion Jakarta Call Center.
Disclaimer
The information provided in this article is accurate to the best of our knowledge at the time of writing. However, airline policies and procedures are subject to change, and it is recommended to check the airline’s official website or contact their call center for the latest information.