Greetings to all our readers! In today’s article, we will talk about the tarifvertrag IGZ call center. This topic is essential for anyone who works or wants to work in a call center in Germany. Many employees and employers are often confused about the terms and conditions of the agreement. Hence, we have created this article to provide you with a detailed explanation of the tarifvertrag IGZ call center.
Introduction
Before we dive into the details, let’s first understand the basics. The tarifvertrag IGZ call center is a collective bargaining agreement between the Interessenverband Deutscher Zeitarbeitsunternehmen (IGZ) and the Bundesverbandes Deutscher Call Center (BDCC). The agreement sets out the terms and conditions for temporary employees working in the call center industry.
It is essential to note that the agreement only applies to temporary employees hired through a temporary work agency that is a member of the IGZ. If you are unsure whether your employer is a member of the IGZ, you can ask your HR department.
The agreement covers various aspects, including salaries, benefits, working hours, and vacation time. Let’s dive deeper into the details.
What is the IGZ?
The Interessenverband Deutscher Zeitarbeitsunternehmen (IGZ) is an association that represents the interests of temporary work agencies in Germany. The organization was founded in 1996 and has over 3,000 members.
The IGZ aims to promote fair working conditions for temporary employees and to ensure that they receive the same treatment as permanent employees. The organization also provides support and advice to its members and promotes the use of temporary work as a flexible form of employment.
What is the BDCC?
The Bundesverbandes Deutscher Call Center (BDCC) is an association that represents call centers in Germany. The organization was founded in 1999 and has over 180 members.
The BDCC aims to promote the interests of its members and to improve the quality of services provided by call centers in Germany. The organization also provides support and advice to its members and promotes the use of call centers as an efficient way to communicate with customers.
What is a collective bargaining agreement?
A collective bargaining agreement is a legally binding agreement between employers and employees or their representatives. The agreement sets out the terms and conditions of employment, including salaries, benefits, working hours, and other employment-related issues.
The purpose of a collective bargaining agreement is to ensure that employees receive fair treatment and to avoid disputes between employers and employees. The agreement is negotiated between the employers and the employee representatives, usually a union or a works council.
What are the benefits of the tarifvertrag IGZ?
The tarifvertrag IGZ call center provides several benefits to employees working in call centers. Here are some of the key benefits:
| Benefits | Description |
|---|---|
| Fixed working hours | Temporary employees are guaranteed a minimum number of working hours and a fixed schedule. |
| Equal pay | Temporary employees are entitled to the same pay as permanent employees doing the same job. |
| Vacation time | Temporary employees are entitled to a minimum of 24 working days of paid vacation per year. |
| Sick pay | Temporary employees are entitled to sick pay if they are unable to work due to illness or injury. |
| Continued pay during standby time | Temporary employees are entitled to continued pay during standby time. |
| Training and development | Temporary employees are entitled to training and development opportunities. |
What are the terms of the tarifvertrag IGZ?
The tarifvertrag IGZ call center covers various terms and conditions of employment. Here are some of the key terms:
- Salary: Temporary employees are entitled to the same pay as permanent employees doing the same job.
- Working hours: Temporary employees are guaranteed a minimum number of working hours and a fixed schedule.
- Vacation time: Temporary employees are entitled to a minimum of 24 working days of paid vacation per year.
- Sick pay: Temporary employees are entitled to sick pay if they are unable to work due to illness or injury.
- Continued pay during standby time: Temporary employees are entitled to continued pay during standby time.
- Training and development: Temporary employees are entitled to training and development opportunities.
- Notice period: Temporary employees are entitled to a notice period of at least four weeks.
Who is covered by the tarifvertrag IGZ?
The tarifvertrag IGZ call center covers temporary employees working in the call center industry. The agreement only applies to employees hired through a temporary work agency that is a member of the IGZ.
If you are unsure whether your employer is a member of the IGZ, you can ask your HR department.
How long does the tarifvertrag IGZ last?
The tarifvertrag IGZ call center is valid until December 31, 2022. After that, the agreement may be extended or revised.
Tarifvertrag IGZ Call Center Explained
Now that we have covered the basics, let’s dive deeper into the details of the tarifvertrag IGZ call center. In this section, we will provide you with a detailed explanation of the terms and conditions of the agreement.
Salary
Temporary employees working in call centers are entitled to the same pay as permanent employees doing the same job. The exact amount of pay may vary depending on the job and the location. However, the pay must be in line with the relevant collective bargaining agreement in the industry.
The pay must also be sufficient to cover the cost of living and provide a reasonable standard of living for the employee.
Salary Examples
Here are some examples of typical salaries for temporary employees working in call centers:
| Job Title | Salary |
|---|---|
| Inbound Call Center Agent | €9.50 – €12.00 per hour |
| Outbound Call Center Agent | €9.50 – €12.00 per hour |
| Customer Service Representative | €9.50 – €12.00 per hour |
| Technical Support Representative | €10.50 – €13.00 per hour |
Working Hours
Temporary employees working in call centers are guaranteed a minimum number of working hours and a fixed schedule. The exact number of working hours may vary depending on the job and the location. However, the working hours must be in line with the relevant collective bargaining agreement in the industry.
The working hours must also comply with the legal requirements for working hours in Germany. Temporary employees are entitled to breaks and rest periods as per the law.
It is essential to note that call center work often involves working in shifts and on weekends. However, temporary employees must be given adequate notice of their working schedule.
Working Hours Examples
Here are some examples of typical working hours for temporary employees working in call centers:
| Job Title | Working Hours |
|---|---|
| Inbound Call Center Agent | 20-40 hours per week, fixed schedule |
| Outbound Call Center Agent | 20-40 hours per week, fixed schedule |
| Customer Service Representative | 20-40 hours per week, fixed schedule |
| Technical Support Representative | 20-40 hours per week, fixed schedule |
Vacation Time
Temporary employees working in call centers are entitled to a minimum of 24 working days of paid vacation per year. The vacation time may be pro-rated for employees working less than a full year.
The vacation time must be scheduled in advance and must be agreed upon by the employee and the employer. Employees must also give adequate notice of their vacation time.
Vacation Time Examples
Here are some examples of typical vacation time for temporary employees working in call centers:
| Job Title | Vacation Time |
|---|---|
| Inbound Call Center Agent | 24 working days per year |
| Outbound Call Center Agent | 24 working days per year |
| Customer Service Representative | 24 working days per year |
| Technical Support Representative | 24 working days per year |
Sick Pay
Temporary employees working in call centers are entitled to sick pay if they are unable to work due to illness or injury. The exact amount of sick pay may vary depending on the job and the location. However, the sick pay must be in line with the relevant collective bargaining agreement in the industry.
The sick pay must also be sufficient to cover the employee’s living expenses during the time they are unable to work.
Sick Pay Examples
Here are some examples of typical sick pay for temporary employees working in call centers:
| Job Title | Sick Pay |
|---|---|
| Inbound Call Center Agent | 70% of the gross salary for up to 6 weeks |
| Outbound Call Center Agent | 70% of the gross salary for up to 6 weeks |
| Customer Service Representative | 70% of the gross salary for up to 6 weeks |
| Technical Support Representative | 70% of the gross salary for up to 6 weeks |
Continued Pay During Standby Time
Temporary employees working in call centers are entitled to continued pay during standby time. Standby time is the time when the employee is available to work but not actually working.
The exact amount of pay during standby time may vary depending on the job and the location. However, the pay must be in line with the relevant collective bargaining agreement in the industry.
Continued Pay During Standby Time Examples
Here are some examples of typical pay during standby time for temporary employees working in call centers:
| Job Title | Pay During Standby Time |
|---|---|
| Inbound Call Center Agent | 75% of the gross salary during standby time |
| Outbound Call Center Agent | 75% of the gross salary during standby time |
| Customer Service Representative | 75% of the gross salary during standby time |
| Technical Support Representative | 75% of the gross salary during standby time |
Training and Development
Temporary employees working in call centers are entitled to training and development opportunities. The employer must provide training to employees to ensure that they are adequately prepared for their job.
The training must be relevant to the employee’s job and must be provided during working hours. The employer must also pay for the cost of the training.
Training and Development Examples
Here are some examples of typical training and development opportunities for temporary employees working in call centers:
| Job Title | Training and Development |
|---|---|
| Inbound Call Center Agent | Product training, communication skills training, customer service training |
| Outbound Call Center Agent | Sales training, communication skills training, customer service training |
| Customer Service Representative | Product training, communication skills training, customer service training |
| Technical Support Representative | Technical training, communication skills training, customer service training |
Frequently Asked Questions (FAQs)
What is the tarifvertrag IGZ call center?
The tarifvertrag IGZ call center is a collective bargaining agreement between the Interessenverband Deutscher Zeitarbeitsunternehmen (IGZ) and the Bundesverbandes Deutscher Call Center (BDCC). The agreement sets out the terms and conditions for temporary employees working in the call center industry.
Who is covered by the tarifvertrag IGZ call center?
The tarifvertrag IGZ call center covers temporary employees working in the call center industry. The agreement only applies to employees hired through a temporary work agency that is a member of the IGZ.
What are the benefits of the tarifvertrag IGZ call center?
The tarifvertrag IGZ call center provides several benefits to employees working in call centers, including equal pay, fixed working hours, vacation time, and sick pay.
What is a collective bargaining agreement?
A collective bargaining agreement is a legally binding agreement between employers and employees or their representatives. The agreement sets out the terms and conditions of employment, including salaries, benefits, working hours, and other employment-related issues.
What is the IGZ?
The Interessenverband Deutscher Zeitarbeitsunternehmen (IGZ) is an association that represents the interests of temporary work agencies in Germany. The organization was founded in 1996 and has over 3,000 members.
What is the BDCC?
The Bundesverbandes Deutscher Call Center (BDCC) is an association that represents call centers in Germany. The organization was founded in 1999 and has over 180 members.
How long does the tarifvertrag IGZ last?
The tarifvertrag IGZ call center is valid until December 31, 2022. After that, the agreement may be extended or revised.
What happens if my employer is not a member of the IGZ?
If your employer is not a member of the IGZ, the tarifvertrag IGZ call center does not apply to you. However, you may be covered by other collective bargaining agreements or by the legal requirements for employment in Germany.