Greeting dear readers! Are you struggling to find the right Telkomsel call center number? Worry no more, as we have got you covered! Telkomsel is undoubtedly one of the leading telecommunication providers in Indonesia. But with many services comes confusion, and the questions keep piling up. This article is designed to provide you with all the necessary information about Telkomsel call centers, including the number of call centers, their working hours, and much more. So, let’s dive in!
Introduction
Since its establishment in 1995, PT Telekomunikasi Selular (Telkomsel) has remained a household name in the Indonesian telecommunication industry. The company offers a broad range of services to its customers, including mobile services, internet services, entertainment, and more. As a customer, having access to a call center can be very important when you encounter any issues or have queries about their services. But how many call centers does Telkomsel have? Read on to find out!
Telkomsel Call Center – How Many Are There?
Telkomsel has several call centers that are dedicated to handling customer queries and issues. Here is a breakdown of Telkomsel’s call center numbers and their working hours:
| Location | Call Center Number | Working Hours |
|---|---|---|
| Jakarta | 188 | 24/7 |
| Bandung | 0804-1-311-111 | 24/7 |
| Surabaya | 08041-1111-11 | 24/7 |
| Bali | 0361-7890000 | 24/7 |
| Medan | 061-4560789 | 24/7 |
Frequently Asked Questions (FAQs)
1. What is Telkomsel?
Telkomsel is a telecommunication company that offers mobile and internet services to customers in Indonesia.
2. What are the services offered by Telkomsel?
Telkomsel provides mobile services, internet services, entertainment, and more to its customers.
3. How many call centers does Telkomsel have?
Telkomsel has several call centers with different phone numbers for different locations, as listed in the table above.
4. Are Telkomsel call centers open 24/7?
Yes, Telkomsel call centers are open 24/7 to cater to customers’ needs.
5. How can I contact Telkomsel customer service?
You can contact Telkomsel customer service by dialing the respective call center number in your area.
6. What can I contact Telkomsel customer service for?
You can contact Telkomsel customer service for any queries or issues related to their services, such as billing, SIM card activation, and more.
7. How can I check my Telkomsel balance?
You can check your Telkomsel balance by dialing *888# from your Telkomsel number.
8. Can I make a complaint to Telkomsel customer service?
Yes, you can raise your complaints to Telkomsel customer service, and they will work towards resolving them as soon as possible.
9. What languages do Telkomsel customer service representatives speak?
Telkomsel customer service representatives can speak Indonesian and English.
10. Is there a way to contact Telkomsel customer service online?
Yes, you can contact Telkomsel customer service online through their social media handles or website chat support.
11. How long does it take for Telkomsel customer service to respond?
It usually takes a few minutes for Telkomsel customer service to respond to your queries or complaints.
12. Can Telkomsel customer service representatives help me with device issues?
Yes, Telkomsel customer service representatives can assist you with device issues related to their services.
13. What should I do if I am not satisfied with Telkomsel customer service?
You can escalate your complaints to Telkomsel’s management team or regulatory bodies if you are not satisfied with the customer service response.
Conclusion
Overall, Telkomsel’s call center numbers are an essential aspect of their services, as they provide customers with a platform to clarify any doubts they may have regarding their services. We hope that this article has provided you with all the necessary information you need regarding Telkomsel call centers. Pick up your phones and dial the respective call center number in your area to get your queries and complaints resolved!
Closing Statement
This article was created for informative purposes only and is not sponsored or endorsed by Telkomsel. The information provided is accurate and up-to-date to the best of our knowledge. However, we advise our readers to cross-check the information provided with Telkomsel’s official website or customer service before taking any action. We shall not be held responsible for any loss or damage arising from the use of the information provided in this article.