Your One-Stop Destination for Excellent Customer Service
Greetings, dear reader! In today’s digital age, customer service plays a vital role in shaping a customer’s perspective about a brand. With cut-throat competition in the market, companies are striving to offer the best services to customers. This is where call centers come into play. Call centers are the backbone of customer service and have revolutionized the way companies engage with their customers. E plus call center is one such company that has emerged as a leader in providing top-notch customer service to clients.
In this article, we will delve deep into the world of e plus call center, its services, its history, and everything else you need to know about this company. So, sit tight and read on!
What is E Plus Call Center?
E plus call center is a Philippine-based outsourcing company that specializes in providing customer service support to businesses across multiple industries. Established in 2001, the company has grown exponentially over the years and now operates in multiple locations across the country. With more than 20 years of experience under its belt, e plus has become a trusted partner for businesses that require reliable customer service support.
The Services Offered by E Plus Call Center
E plus call center offers a wide range of services to cater to the needs of its clients. Some of the prominent services offered by e plus call center are:
| Service | Description |
| Inbound Customer Service | E plus provides inbound customer service support that includes order taking, product inquiries, technical support, and more. |
| Outbound Customer Service | E plus offers outbound customer service support that includes telemarketing, sales, surveys, and more. |
| Back-Office Support | E plus provides back-office support services like data entry, order processing, and more. |
| Email Support | E plus also offers email support services to businesses that require assistance in managing their email queries. |
The History of E Plus Call Center
Founded in 2001, e plus call center has come a long way since its inception. The company started as a small call center in the Philippines and has now grown into a multi-location outsourcing company that caters to businesses across multiple industries.
Over the years, e plus call center has received several accolades for its exceptional services. In 2011, the company received the Best Call Center of the Year award from the Contact Center Association of the Philippines. This award is a testament to e plus call center’s commitment to excellence and its dedication to providing top-notch customer service.
Why Choose E Plus Call Center?
With so many call centers operating in the market, you might wonder why you should choose e plus call center. Here are some reasons why:
- Experience: With more than 20 years of experience under its belt, e plus call center has a proven track record of delivering exceptional customer service.
- Dedicated Team: E plus call center has a team of dedicated professionals who are committed to providing the best customer service experience to clients.
- Customized Solutions: E plus call center offers customized solutions to businesses, based on their specific requirements.
- Cost-Effective: E plus call center’s services are cost-effective, allowing businesses of all sizes to avail of its services.
Frequently Asked Questions
1. What industries does e plus call center cater to?
E plus call center caters to businesses across multiple industries, including healthcare, finance, retail, e-commerce, and more.
2. Does e plus call center offer multilingual support?
Yes, e plus call center offers multilingual support services to clients who require it.
3. Is e plus call center’s services cost-effective?
Yes, e plus call center’s services are cost-effective and suitable for businesses of all sizes.
4. Does e plus call center offer customized solutions?
Yes, e plus call center offers customized solutions to businesses, based on their specific requirements.
5. What is the experience of e plus call center?
E plus call center has more than 20 years of experience in the industry and has received several accolades for its exceptional services.
6. What is the process of availing e plus call center’s services?
You can contact e plus call center’s sales team to discuss your requirements and get a quote. Once you are satisfied with the quote, you can sign a contract and start availing of their services.
7. Does e plus call center offer email support services?
Yes, e plus call center offers email support services to businesses that require assistance in managing their email queries.
8. What is the turnaround time for e plus call center’s services?
The turnaround time for e plus call center’s services depends on the type and volume of work. However, the company strives to deliver its services within the agreed-upon timeline.
9. How does e plus call center ensure data security?
E plus call center has robust data security measures in place to ensure the safety and confidentiality of its clients’ data. The company complies with industry-standard security protocols and has a team of dedicated professionals who monitor and manage data security.
10. Does e plus call center offer 24/7 support?
Yes, e plus call center offers 24/7 support to its clients, ensuring that their customers get the assistance they need, whenever they need it.
11. What are the different modes of communication offered by e plus call center?
E plus call center offers multiple modes of communication, including phone, email, chat, and social media, to cater to the needs of its clients.
12. Can e plus call center handle large volumes of work?
Yes, e plus call center has the capability to handle large volumes of work while maintaining the quality of its services.
13. How can I get in touch with e plus call center?
You can get in touch with e plus call center by visiting their website and filling out the contact form or by calling their sales team at the contact number provided on their website.
Conclusion
Now that you have a comprehensive understanding of e plus call center’s services, history, and offerings, you can make an informed decision about selecting them as your call center partner. E plus call center’s commitment to excellence, experience, and customized solutions make them an ideal choice for businesses that value customer service. So, don’t delay and get in touch with E plus call center today to avail of their exceptional services!
Closing Statement With Disclaimer
We hope this article was informative and helped you understand the world of e plus call center. However, we would like to make it clear that this article is for informational purposes only, and we do not endorse or promote any particular brand or company. The information provided in this article is based on our research, and we do not guarantee its accuracy. We advise readers to conduct their own research before making any business decisions.