Introduction
Greetings to all our esteemed readers! In this technological era, businesses must adapt and provide efficient customer service to remain competitive. In Indonesia, Bank Negara Indonesia (BNI) Surabaya Call Center stands out as a reliable and efficient service provider. This article explores BNI Surabaya Call Center and how it facilitates customer satisfaction.
BNI Surabaya Call Center is a customer service unit of BNI, established to provide information and support to customers. The Call Center operates 24/7, and customers can call at any time to seek assistance.
Are you looking for reliable customer service? Learn more about BNI Surabaya Call Center below.
What is BNI Surabaya Call Center?
BNI Surabaya Call Center is a support unit of Bank Negara Indonesia, providing customer service assistance to BNI customers. The call center strives to provide accurate, timely, and efficient support to customers.
What are the services offered by BNI Surabaya Call Center?
BNI Surabaya Call Center provides various services to customers, including account information, transaction support, loan information, credit card information, and general information about BNI products and services. The Call Center operates in three languages, Bahasa Indonesia, English, and Mandarin, to cater to a diverse customer base.
How can customers contact BNI Surabaya Call Center?
Customers can reach BNI Surabaya Call Center through the following channels:
| Channel | Contact Details |
|---|---|
| Phone Call | 1500046 (local) or +62215720046 (international) |
| SMS | 3346 |
| callcenter@bni.co.id | |
| Live Chat | https://www.bni.co.id/id-id/chat-bni |
What are the benefits of using BNI Surabaya Call Center?
Using BNI Surabaya Call Center offers several benefits, including:
- 24/7 service availability
- Efficient and reliable support
- Real-time transaction support
- Multi-language support
- Access to BNI product and service information
With BNI Surabaya Call Center, customers can rest easy knowing their queries and concerns will be addressed promptly and efficiently.
How does BNI Surabaya Call Center ensure customer satisfaction?
BNI Surabaya Call Center strives to provide excellent customer service and ensure customer satisfaction in the following ways:
- Providing timely and accurate information
- Having knowledgeable and friendly customer service agents
- Operating 24/7
- Providing multi-language support
- Addressing customer concerns and queries promptly
BNI Surabaya Call Center values its customers and aims to provide world-class customer service.
What is the customer feedback on BNI Surabaya Call Center?
Customers have provided positive feedback on BNI Surabaya Call Center. They commend the customer service agents for their professionalism, knowledge, and friendliness. Customers appreciate the 24/7 service availability and efficient support.
What are the future plans for BNI Surabaya Call Center?
BNI Surabaya Call Center is continually improving and developing to provide better services to customers. The call center plans to introduce new digital channels to enhance customer experience and satisfaction.
BNI Surabaya: A Detailed Explanation
BNI Surabaya is a regional division of Bank Negara Indonesia, a state-owned bank established in 1946. Since its establishment, BNI has been providing excellent financial services to customers in Indonesia.
BNI Surabaya operates in East Java, providing banking services to individuals, micro, small, and medium enterprises, corporations, and government institutions. The Surabaya division has 154 branches and 498 ATMs, making it accessible to customers from various areas.
BNI Surabaya offers several banking products and services, including personal, business, and investment banking. The products and services are tailored to meet the diverse needs of customers and include loans, credit cards, savings accounts, and insurance.
What are the benefits of banking with BNI Surabaya?
Banking with BNI Surabaya offers the following benefits:
- Access to reliable and efficient banking services
- Variety of banking products and services
- Access to BNI Surabaya’s extensive branch and ATM network
- Dedicated customer service through BNI Surabaya Call Center
BNI Surabaya values its customers and aims to provide excellent banking services through continuous improvement and development.
What are the customer feedback and reviews on BNI Surabaya?
Customers have provided positive reviews and feedback on BNI Surabaya. They commend the reliability and efficiency of the banking services and appreciate the helpfulness and professionalism of the staff. Customers value the variety of banking products and services and the accessibility of BNI Surabaya’s branch and ATM network.
FAQs
What are the requirements to open a BNI Surabaya account?
To open a BNI Surabaya account, you need to provide your identification documents, such as your ID card, driving license, or passport. You also need to provide proof of income and residence.
Can I access BNI Surabaya services online?
Yes, you can access BNI Surabaya services online through the BNI Internet Banking or BNI Mobile Banking applications.
What should I do if I forget my BNI Surabaya account password?
If you forget your BNI Surabaya account password, you can reset it through BNI Internet Banking or by visiting any BNI Surabaya branch.
How can I contact BNI Surabaya Call Center from overseas?
You can contact BNI Surabaya Call Center from overseas by dialing +62215720046.
What is the minimum balance for a BNI Surabaya savings account?
The minimum balance for a BNI Surabaya savings account is IDR 500,000.
Can I use my BNI debit card overseas?
Yes, you can use your BNI debit card overseas as long as the merchant accepts MasterCard, Cirrus, or Maestro.
What do I do if my BNI debit card is lost or stolen?
If your BNI debit card is lost or stolen, report it immediately to BNI Surabaya Call Center or any BNI Surabaya branch.
What are the benefits of having a BNI credit card?
Holding a BNI credit card offers benefits such as cashback rewards, discounts on selected merchants, and easy payment facilities.
What do I do if I encounter a problem with a BNI Surabaya service?
If you encounter a problem with a BNI Surabaya service, contact BNI Surabaya Call Center immediately. The customer service agents will assist you in resolving the issue.
Can I apply for a BNI loan online?
Yes, you can apply for a BNI loan online through the BNI internet banking or BNI mobile banking applications.
What should I do if I receive a suspicious email or SMS regarding my BNI Surabaya account?
If you receive a suspicious email or SMS regarding your BNI Surabaya account, do not click on any links or reply to the message. Contact BNI Surabaya Call Center immediately to report the incident.
How long does it take to open a BNI Surabaya account?
The account opening process takes approximately 30 minutes to one hour, depending on the type of account and the documentation requirements.
What is the BNI Surabaya SWIFT code?
The BNI Surabaya SWIFT code is BNINIDJASUR.
Conclusion
BNI Surabaya Call Center and BNI Surabaya offer efficient and reliable services to customers. With BNI Surabaya, customers can access a variety of banking products and services and enjoy reliable support through BNI Surabaya Call Center. The positive feedback from customers proves the quality of the services provided by BNI Surabaya. Contact BNI Surabaya Call Center today or visit any BNI Surabaya branch to enjoy excellent banking services.
Ready to enjoy BNI Surabaya services? Visit any BNI Surabaya branch today!
Disclaimer
The information provided in this article is for informational purposes only. We do not guarantee the accuracy, completeness, or reliability of the information provided. Readers are advised to use the information at their own risk. We are not responsible for any loss, damage, or inconvenience caused by the use of the information provided.