As a customer, of course, when there is an irregularity, the first step is to contact the Bukopin call center. Apart from consumer calls there are several other ways to contact the bank. That way customers can quickly resolve their complaints.
Cases such as ATM cards are lost until the cash transfer fails you can solve easily without the need to go to the branch office. This can be done thanks to the consumer service of Bukopin bank that always accompanies you. So don’t worry if there are problems in a banking administration.
Consumers have the right to report their complaints to managers or branches without hesitation. Even this Bukopin call center is open 24 hours non-stop to serve all kinds of customer complaints. So when there is a problem even though it is midnight even though you can still report it.
In the next discussion will be presented in detail how you as a customer can make contact with the bank. There are three easiest ways, namely through phone calls, cell phone calls, and via email. These three ways must be known as a customer of Bukopin bank.
How to Contact Bukopin Call Center Using Phone
This is one of the most frequently used methods by customers to contact the bank in case something happens. Just call 14 005 then you will immediately connect with the consumer service from Bank Bukopin. This service can be used by customers for free.
Unlike other banks that are still deducted credit or bukopin operator fees officially free this service. So don’t be afraid to spend a lot of money to make Bukopin call center calls when you need it. This is what customers don’t know all along.
Indeed, most banks still charge telecommunications fees on the part of consumers. So it is very natural that most of you do not know that the cost of this phone has been borne by the bank. In addition to free customers can also make this call anytime and anywhere.
The consumer call service from Bukopin is open for 24 hours and 7 working days. Even though your holiday as a customer can still report complaints that occur on banking accounts. So that the problem that occurs can be resolved immediately without the need to wait to come to the branch office or center.
During working hours, you may experience delayed calls because of queues. This is natural to happen at certain moments, you just wait thirty minutes and then try to make another call. Cases like this are rare but there is nothing wrong with you knowing the solution.
Contact Bukopin Call Center Using Mobile Phone Network
Bank customers are not required to call using a phone number if they do not have a device. Your current mobile phone can also be used to make calls directly. The number contacted is also not much different from conventional calls so it is very easy to remember.
Simply call +62 14 005 to be able to make calls using the mobile network. Although some telecommunication operators can already integrate with conventional numbers, this mobile number can be saved when conventional calls cannot be made.
Not much different from conventional Bukopin call centers, using a mobile network is still free of charge. So don’t worry about your credit will burn when making a call to the bank. The server of this mobile phone is indeed different from conventional so it has several advantages.
If you contact through this mobile nomor then the potential for call queues will be even smaller. So when an emergency is advised to use the number to immediately make contact with the bank. In case of emergencies such as atm cards lost this way is highly recommended for customers.
The sooner you report the problem that occurs, the faster the bank will handle it. Emergency events such as a lost ATM card, a failed bank transfer, or incorrect input name can be completed briefly. Even using this method has the potential to make you do not need to come to the branch office.
How to Report Bank Customer Complaints Using Email
The development of technology makes the use of email is also increasingly rife. Therefore, Bukopin also provides consumer services using email if the call is not possible. By doing a report using email the problem can be conveyed in detail.
Usually complaints submitted via email will concern the issue of m banking or digital transfer applications. So customers can directly send screenshot images as proof of process failure. The bank is also easier to confirm the error of the process.
Even by utilizing this email a fairly complicated problem such as data input errors can be solved without the need to come to the branch office. An example case is the error of entering the name when making a cash transfer, you can simply take a screenshot and include it as proof.
Even atm error events can also be reported by attaching photos or videos as evidence. This method proved to be more effective than making Bukopin call centers that were limited to voice media only. So wherever there is a disruption, customers can immediately report.
In terms of response, the email method still has shortcomings compared to conventional calls. Customers may need to wait a few minutes to get a reply email from the bank. If you are in a hurry then just combine this conventional phone and email method as a solution.
To contact via email customers can use customer_care@bukopin.co.id address to make contact. The first reply will be obtained from VIOLA which is a robotic service from this bank. Just attach your complaint and it will be automatically connected to a human officer.
Getting to Know The New Breakthrough VIOLA Technology from Bukopin
Maybe there are still few customers who know VIOLA technology from bukopin bank. Viola is the latest breakthrough to increase the speed of service for customers. Basic questions can be answered directly without the need to contact human staff.
Viola is a robot that will help bukopin call center problems so that there is no increase in calls to human staff. Some basic problems such as checking transfer status to identity confirmation can be done using this latest technology.
Customers who use email to submit complaints will also be responded to by viola before getting a response from human officers. The advantages of this technology certainly accelerate contact between customers and banks so that there is no bottlenecking that interferes with the consumer service system.
Until now viola technology is still being developed to improve the comfort of customers. Not only on viola emails, it is planned to be used also to maximize conventional calls. So to solve the problem of mild viola faster to respond.
Customers will certainly be more comfortable with this technology to help smoothly deliver banking complaints. Future transaction problems will also use viola so that mobile banking activities will be smoother and faster for the convenience of customers.
As a customer, of course, you will be further helped by the development of this banking technology. Consumer complaints will be delivered faster and overcome even without the need to come to the branch office. Bukopin call center services will be maximized and help smooth consumer needs.