Introduction
Greetings to all readers who are interested in learning about Lebara Germany’s call center operations. Lebara Germany is a telecommunications company that provides services such as prepaid SIM cards, mobile internet, and international calling plans. Since its establishment in 2009, Lebara has become a popular choice for immigrants and international students in Germany. With a strong focus on customer satisfaction, Lebara has set up a call center to support its customers in Germany.
As a customer-centric company, Lebara Germany is keen on providing excellent customer service. This article will provide readers with a detailed guide on how Lebara Germany’s call center operates, its hours of operation, language support, and the kind of services they offer. Keep reading to learn more about the services Lebara Germany provides its customers and how its call center operates.
History of Lebara Germany
Lebara Germany is a subsidiary of Lebara Group, a multinational telecommunications company founded in 2001. The company’s primary goal was to provide low-cost international calling services to migrant workers who were living away from their families. Since then, Lebara has expanded its range of services to include mobile internet, prepaid SIM cards, and TV packages. In 2009, Lebara launched its operations in Germany, and since then, it has become a popular choice for international students and immigrants.
Lebara Germany Call Center: Hours of Operation
The Lebara Germany call center operates from Monday to Friday, from 9 am to 8 pm. On weekends and holidays, the call center operates from 11 am to 8 pm. The call center is closed on Christmas Eve and Christmas Day.
Language Support
Lebara Germany’s call center provides support in German, English, and Turkish. Customers can choose the language they prefer when calling the call center.
Services Offered by Lebara Germany
Lebara Germany offers a range of telecommunication services, including:
| Service | Description |
|---|---|
| Prepaid SIM Cards | Lebara Germany provides prepaid SIM cards for mobile phones. Customers can choose the best plan based on their needs. |
| International Calling Plans | Lebara Germany offers affordable international calling plans that cater to both personal and business needs. |
| Mobile Internet | Lebara Germany provides affordable mobile internet plans to its customers. These plans come with different data allowances to suit different needs. |
| TV Packages | Lebara Germany offers TV packages with different channels and on-demand shows. |
Lebara Germany Call Center: Detailed Explanation
Lebara Germany Call Center Location
The Lebara Germany call center is located in Frankfurt. The call center has a team of dedicated customer service representatives who are always ready to assist customers.
How to Reach Lebara Germany Call Center
Customers can reach the Lebara Germany call center via phone or email. The call center number is +49 69 1200 8160 (charges may apply), and the email address is service@lebara.de. Customers can call the call center between 9 am and 8 pm from Monday to Friday and between 11 am and 8 pm on weekends and holidays.
Services Provided by Lebara Germany Call Center
The Lebara Germany call center provides various services, including:
- Assistance with prepaid SIM card activation
- Help with mobile internet settings
- Assistance with international calling plans
- Support with billing and payment issues
- Help with TV package subscriptions
- Assistance with technical issues
- Assistance with account management
Customer Service Representatives
The Lebara Germany call center has a team of experienced and knowledgeable customer service representatives who are always ready to assist customers. The representatives are fluent in German, English, and Turkish, and they can provide assistance in any of these languages. Customers can expect to receive excellent customer service from the Lebara Germany call center team.
Call Center Feedback and Reviews
The Lebara Germany call center has received positive reviews from customers for its excellent customer service. Customers have praised the call center team for their knowledge, responsiveness, and willingness to help.
Customer Satisfaction
Lebara Germany places a strong emphasis on customer satisfaction. The company is committed to providing its customers with high-quality telecommunication services and excellent customer service. The Lebara Germany call center plays a vital role in ensuring that customers are satisfied with the services provided by the company.
Competitors
Lebara Germany faces stiff competition from other telecommunications companies in Germany, such as Vodafone, O2, and Deutsche Telekom. However, Lebara Germany has managed to carve out a niche for itself by providing affordable and reliable telecommunication services to its customers.
FAQs about Lebara Germany Call Center
1. What is Lebara Germany’s call center?
Lebara Germany’s call center is a customer service department that provides support to Lebara Germany’s customers via phone or email.
2. What are the hours of operation of Lebara Germany’s call center?
Lebara Germany’s call center operates from Monday to Friday, from 9 am to 8 pm. On weekends and holidays, the call center operates from 11 am to 8 pm.
3. What languages does Lebara Germany’s call center support?
Lebara Germany’s call center provides support in German, English, and Turkish.
4. What services does Lebara Germany provide?
Lebara Germany provides telecommunication services such as prepaid SIM cards, international calling plans, mobile internet, and TV packages.
5. Where is the Lebara Germany call center located?
The Lebara Germany call center is located in Frankfurt.
6. How can customers reach the Lebara Germany call center?
Customers can reach the Lebara Germany call center via phone or email. The call center number is +49 69 1200 8160 (charges may apply), and the email address is service@lebara.de.
7. What kind of assistance can customers get from the Lebara Germany call center?
Customers can get assistance with prepaid SIM card activation, mobile internet settings, international calling plans, billing and payment issues, TV package subscriptions, technical issues, and account management.
8. What languages are spoken by the customer service representatives at the Lebara Germany call center?
The customer service representatives at the Lebara Germany call center are fluent in German, English, and Turkish.
9. Does the Lebara Germany call center offer support on weekends and holidays?
Yes, the Lebara Germany call center operates from 11 am to 8 pm on weekends and holidays.
10. How do customers give feedback about the Lebara Germany call center?
Customers can give feedback about the Lebara Germany call center by writing an email to the company or by leaving a review on the company’s website or social media pages.
11. What do customers say about the Lebara Germany call center?
Customers have praised the Lebara Germany call center for its excellent customer service, knowledgeable representatives, and fast response time.
12. How does Lebara Germany compare to its competitors?
Lebara Germany faces stiff competition from other telecommunications companies in Germany, such as Vodafone, O2, and Deutsche Telekom. However, Lebara Germany has managed to carve out a niche for itself by providing affordable and reliable telecommunication services to its customers.
13. What is the future of Lebara Germany’s call center?
Lebara Germany’s call center will continue to play a vital role in ensuring customer satisfaction and providing support to customers. As the company expands its range of services, the call center will play an even more critical role in supporting customers.
Conclusion: Take Action Now and Reach Out to Lebara Germany’s Call Center
Lebara Germany’s call center is an essential part of the company’s commitment to providing its customers with excellent telecommunication services and customer support. With its team of experienced and knowledgeable customer service representatives, the call center is always ready to assist customers with any issues they may have. Whether you are interested in getting a prepaid SIM card, international calling plan, or TV package, the call center can help you get started.
If you are a Lebara Germany customer and need assistance, do not hesitate to reach out to the call center via phone or email. The call center is open from Monday to Friday, from 9 am to 8 pm, and on weekends and holidays from 11 am to 8 pm. You can reach the call center by calling +49 69 1200 8160 or emailing service@lebara.de.
Closing Statement with Disclaimer
This article about Lebara Germany’s call center has been written for SEO and ranking purposes on Google search engine. The information provided in this article is accurate to the best of our knowledge, but we cannot guarantee its accuracy. The article is for informational purposes only and should not be construed as professional advice. We encourage readers to do their research and make their own decisions based on the information provided in this article.