Avianca Germany Call Center: Everything You Need to Know

The Sky is the Limit with Avianca Germany

Welcome to our guide on Avianca Germany, a leading airline company that boasts of offering top-notch services to its clients. Whether you’re planning to travel for business or leisure, Avianca Germany has got you covered with its vast network of destinations and exceptional in-flight amenities. In this comprehensive guide, we will delve into the nitty-gritty details of Avianca Germany and offer valuable insights to help you make the most of your travel experience with this airline.

Avianca Germany: A Brief Overview

Avianca Germany, also known as Avianca Holdings S.A., is a Colombian airline that was founded in 1919, making it one of the oldest airlines in the world. It operates in more than 90 destinations across the Americas, Europe, and Asia, with its headquarters based in Bogota, Colombia. Avianca Germany is renowned for its commitment to safety, innovation, and customer satisfaction, which has earned it numerous awards and accolades over the years.

Booking a Flight with Avianca Germany

Booking a flight with Avianca Germany is a seamless process that can be done online, via mobile app, or by contacting their customer service team. The airline offers a wide range of fares to cater to different travel needs and budgets, including Basic, Classic, Flexible, and Business Class. Avianca Germany also has a loyalty program, LifeMiles, which rewards customers with miles that can be redeemed for free flights, upgrades, and other travel perks.

What to Expect on Your Avianca Germany Flight

Avianca Germany is known for its exceptional in-flight amenities that guarantee a comfortable and enjoyable travel experience for passengers. Some of the amenities on board include spacious seats with in-flight entertainment systems, exquisite dining options, and complimentary beverages. The airline also offers comfort kits for long-haul flights, which include essential items such as pillows, blankets, and headphones.

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Avianca Germany Call Center: How to Contact Them

If you have any queries or require assistance with your booking, Avianca Germany has a dedicated customer service team that can be contacted via their call center. The call center operates 24/7 and offers support in various languages, including English, Spanish, and German. You can contact Avianca Germany call center by dialing the following numbers:

Country/Region Contact Number
Germany +49 69 27115030
International +1 800 284 2622
Colombia +57 1 4013434

Frequently Asked Questions about Avianca Germany

1. What is Avianca Germany’s baggage allowance policy?

Avianca Germany’s baggage policy depends on the fare class and route of your flight. You can check their website for a detailed breakdown of their baggage allowance policy.

2. What is Avianca Germany’s cancellation and refund policy?

Avianca Germany offers different cancellation and refund policies depending on the fare class and route of your flight. You can check their website or contact their customer service team for more information.

3. Does Avianca Germany offer special assistance for passengers with disabilities?

Yes, Avianca Germany offers special assistance for passengers with disabilities, including wheelchair assistance and priority boarding.

4. Can I select my seat in advance when booking a flight with Avianca Germany?

Yes, you can select your seat in advance when booking a flight with Avianca Germany. However, seat selection may be subject to availability.

5. What payment methods does Avianca Germany accept?

Avianca Germany accepts various payment methods, including credit cards, debit cards, bank transfers, and PayPal.

6. Does Avianca Germany have a mobile app?

Yes, Avianca Germany has a mobile app that allows you to book flights, check-in, and manage your travel itinerary on-the-go.

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7. Can I earn frequent flyer miles with Avianca Germany?

Yes, Avianca Germany has a loyalty program, LifeMiles, which allows passengers to earn points that can be redeemed for free flights, upgrades, and other travel perks.

8. What is Avianca Germany’s policy on pets?

Avianca Germany allows small domestic dogs and cats to travel in the cabin with their owners, subject to certain restrictions and fees. Larger pets may be transported in the cargo hold.

9. Does Avianca Germany offer in-flight Wi-Fi?

Yes, Avianca Germany offers in-flight Wi-Fi services on select flights.

10. Can I make changes to my booking with Avianca Germany?

Yes, you can make changes to your booking with Avianca Germany, subject to certain terms and conditions. You can do so online, via mobile app, or by contacting their customer service team.

11. What is the check-in procedure for Avianca Germany?

Avianca Germany offers various check-in options, including online check-in, mobile check-in, and airport check-in. You can check-in up to 24 hours before your flight.

12. What is Avianca Germany’s policy on unaccompanied minors?

Avianca Germany allows unaccompanied minors to travel, subject to certain conditions and fees. You can contact their customer service team for more information.

13. Does Avianca Germany have a frequent flyer program for businesses?

Yes, Avianca Germany has a corporate loyalty program called LifeMiles Corporate, which offers exclusive benefits to businesses that frequently book flights with the airline.

Conclusion

Avianca Germany is undoubtedly one of the best airlines in the world, offering exceptional services and a vast network of destinations. With its commitment to safety, innovation, and customer satisfaction, it’s no wonder that Avianca Germany has won numerous awards and accolades over the years. We hope that this comprehensive guide has given you valuable insights into Avianca Germany and helped you make informed decisions for your next travel experience. Don’t hesitate to reach out to their customer service team if you have any further queries or require assistance with your booking.

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Disclaimer

The information contained in this article is for general informational purposes only. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Avianca Germany. The author is not affiliated with Avianca Germany and does not receive any compensation from them for writing this article. Readers are advised to do their research and consult with the appropriate professionals before making any decisions.