Introduction
Welcome to our comprehensive article about True Move’s call center services. In today’s increasingly competitive telecom industry, providing excellent customer service is essential to remain relevant and successful. True Move, one of Thailand’s largest mobile network operators, has set itself apart by offering world-class call center solutions to its customers.
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In this article, we will take an in-depth look at True Move’s call center operations, including its history, organizational structure, services provided, and customer feedback. You will also find valuable information about the company’s latest innovations and future plans.
True Move’s History
True Move was established in 1990 as a joint venture between True Corporation and Orange SA. Since then, the company has become one of the leading mobile network operators in Thailand, with a market share of over 28% as of 2021. True Move offers a range of services, including voice calls, messaging, and data, to both prepaid and postpaid customers.
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In recent years, True Move has invested heavily in upgrading its network infrastructure and improving customer experience. A crucial part of this effort has been the development of a world-class call center in Bangkok, which now handles millions of customer interactions annually.
Organizational Structure
True Move’s call center operates as an integral part of the company’s customer service department. The call center is staffed by a team of trained professionals who are responsible for handling customer inquiries, complaints, and service requests. The call center’s operations are overseen by a dedicated management team that ensures high service quality standards are met at all times.
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True Move’s call center operates 24 hours a day, seven days a week, ensuring that customers can always reach out for assistance whenever they need it. The company also offers an extensive self-service platform through its website and mobile app, which enables customers to perform various tasks, such as bill payment, without the need to contact a customer service representative.
Services Provided
True Move’s call center provides a range of services, including:
| Service | Description |
|---|---|
| General inquiries | Customers can reach out to the call center for information about True Move’s services, promotions, and policies. |
| Technical support | The call center offers technical assistance to customers experiencing issues with their mobile devices or network connections. |
| Billing inquiries | Customers can contact the call center to inquire about their billing statements, payment options, and account balances. |
| Complaints | The call center has a dedicated team to handle customer complaints and ensure that they are resolved promptly and satisfactorily. |
In addition to phone support, True Move also offers customer service through social media channels, such as Facebook and Twitter, providing customers with multiple avenues to reach out for help.
Customer Feedback
True Move’s call center has received positive feedback from customers for its prompt and courteous service. The company has also been recognized for its innovative use of technology to improve customer experience. In 2020, True Move was awarded the Best Contact Center Technology Implementation Award by the Thailand Contact Center Association, demonstrating the company’s commitment to excellence in customer service.
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Innovations and Future Plans
True Move is consistently looking for ways to improve its call center operations and stay ahead of the competition. The company has recently implemented artificial intelligence and machine learning technologies to enhance its call center processes and provide better service to customers.
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True Move also has ambitious plans to expand its call center operations in the coming years, with a focus on increasing automation and providing more personalized service to customers.
FAQs
1. What are the operating hours of True Move’s call center?
The call center operates 24 hours a day, seven days a week.
2. Can I perform account-related tasks through True Move’s website or mobile app?
Yes, True Move offers an extensive self-service platform through its website and mobile app.
3. How can I contact True Move’s call center?
You can contact the call center by dialing 1242 or through True Move’s social media channels.
4. What types of services does True Move’s call center provide?
The call center provides services such as general inquiries, technical support, billing inquiries, and complaints handling.
5. What is the customer feedback on True Move’s call center?
Customers have given positive feedback for the call center’s prompt and courteous service.
6. Has True Move received any awards for its call center operations?
Yes, True Move was awarded the Best Contact Center Technology Implementation Award by the Thailand Contact Center Association.
7. What are True Move’s plans for its call center operations?
True Move has plans to expand its call center operations, increasing automation and providing more personalized service to customers.
8. Can I cancel my True Move services through the call center?
Yes, you can cancel your services through the call center.
9. How long does it take for True Move to resolve complaints?
True Move has a dedicated team to handle customer complaints and resolves them as promptly and satisfactorily as possible.
10. Are True Move’s call center representatives trained?
Yes, True Move’s call center representatives are trained professionals who undergo regular training to improve their skills and knowledge.
11. How does True Move use technology to improve its call center operations?
True Move uses artificial intelligence and machine learning technologies to enhance its call center processes and provide better service to customers.
12. Does True Move offer customer service through social media channels?
Yes, True Move offers customer service through social media channels such as Facebook and Twitter.
13. Can I apply for a job at True Move’s call center?
Yes, True Move offers job opportunities at its call center for qualified candidates.
Conclusion
In conclusion, True Move’s call center is a critical component of the company’s dedication to providing excellent customer service in Thailand. Its world-class operations, manned by trained professionals and supported by the latest technologies, have earned True Move a reputation for prompt and courteous service.
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If you are a True Move customer or are considering becoming one, we encourage you to take advantage of the company’s call center services. Whether you have a technical issue or a general inquiry, True Move’s call center representatives are always ready to assist you.
Disclaimer
This article has been written solely for informational purposes. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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