Introduction
Hello and welcome to our comprehensive article on Viva Colombia Aerolinea Call Center! Are you planning your next trip but struggling to find an affordable flight? Look no further than Viva Colombia Aerolinea, the leading low-cost airline in Colombia. Founded in 2009, the airline has been providing affordable air travel to customers across South America for over a decade. In this article, we will delve deep into what makes Viva Colombia Aerolinea so popular among travelers, the airline’s history, and ultimately, how to get the best deals when booking your next flight. Let’s get started!
Learn About Viva Colombia Aerolinea
The History of Viva Colombia Aerolinea
Viva Colombia Aerolinea was founded in 2009 by William Shaw, a former CEO of Ryanair. The airline’s headquarters are in Rionegro, Antioquia, Colombia, and it operates from its main hub at El Dorado International Airport in Bogota. Since its inception, Viva Colombia Aerolinea has been focused on providing affordable air travel to customers across South America without compromising on safety or quality.
What Makes Viva Colombia Aerolinea Stand Out?
Viva Colombia Aerolinea’s goal is to make air travel more accessible to everyone, and they have certainly succeeded. The airline offers some of the most affordable airfares in the region, making it a popular choice for budget-conscious travelers. But the low prices don’t mean that the airline skimps on quality. Viva Colombia Aerolinea’s fleet is made up of modern and eco-friendly Airbus A320 aircraft, and the airline prioritizes safety and comfort for its passengers.
The Services Offered by Viva Colombia Aerolinea
When you fly with Viva Colombia Aerolinea, you can expect a range of services to make your journey more comfortable. The airline offers various fare classes, including Light, Standard, and Plus, each with their own set of perks and pricing. Some of the services offered by Viva Colombia Aerolinea include:
| Fare Class | Perks |
|---|---|
| Light | – One personal item up to 6 kg – No seat selection – No changes or refunds |
| Standard | – One personal item and one carry-on up to 12 kg – Standard seat selection – One free change with a fee – Refund for a fee |
| Plus | – One personal item and one carry-on up to 20 kg – Priority boarding – Plus seat selection – Two free changes with a fee – Refundable ticket |
Viva Colombia Aerolinea’s Route Network
Viva Colombia Aerolinea operates to over 20 destinations across South America, including Bogota, Medellin, Cali, Cartagena, Lima, and more. The airline is constantly expanding its route network, so be sure to check their website for the latest updates and deals.
FAQs About Viva Colombia Aerolinea
1. Can I cancel my Viva Colombia Aerolinea flight?
Yes, you can cancel your flight by logging into your account on the airline’s website or by calling the call center. However, please note that there may be fees associated with canceling, depending on the fare class you have purchased.
2. Can I change my Viva Colombia Aerolinea ticket?
Yes, you can change your ticket by logging into your account on the airline’s website or by calling the call center. Please note that there may be fees associated with changing your ticket, depending on the fare class you have purchased.
3. How much luggage can I bring on my Viva Colombia Aerolinea flight?
The amount of luggage you can bring depends on the fare class you have purchased. Please refer to the table above for more information.
4. What is Viva Colombia Aerolinea’s baggage policy?
Viva Colombia Aerolinea allows passengers to bring one personal item and one carry-on bag, with weight and size restrictions depending on the fare class. Additional baggage can be purchased for a fee.
5. Can I select my seat on Viva Colombia Aerolinea?
Yes, you can select your seat when booking your ticket or by logging into your account on the airline’s website.
6. Is Wi-Fi available on Viva Colombia Aerolinea flights?
No, Wi-Fi is not currently available on Viva Colombia Aerolinea flights.
7. What is Viva Colombia Aerolinea’s pet policy?
Viva Colombia Aerolinea allows small dogs and cats to travel in the cabin with their owners for an additional fee. Larger pets must travel in the cargo hold.
8. How can I check in for my Viva Colombia Aerolinea flight?
You can check in online or at the airport. Online check-in is available from 72 hours up to 2 hours before your flight’s scheduled departure time.
9. What forms of payment does Viva Colombia Aerolinea accept?
Viva Colombia Aerolinea accepts various forms of payment, including credit cards, debit cards, and cash at authorized points of sale.
10. Can I request special assistance on Viva Colombia Aerolinea flights?
Yes, you can request special assistance by contacting the call center or by adding the request to your booking.
11. What is Viva Colombia Aerolinea’s frequent flyer program?
Viva Colombia Aerolinea offers a frequent flyer program called VivaPass, which allows members to earn and redeem points for flights, seat selection, and other benefits.
12. Are there any hidden fees when booking with Viva Colombia Aerolinea?
No, Viva Colombia Aerolinea is transparent about its fees and charges. Be sure to read the terms and conditions carefully before booking your flight.
13. What is Viva Colombia Aerolinea’s customer service number?
Viva Colombia Aerolinea’s customer service number is +57 1 3078012.
Conclusion
Thank you for taking the time to read our article on Viva Colombia Aerolinea Call Center! We hope that you now have a better understanding of what makes this airline so special and why it’s the go-to choice for budget-conscious travelers across South America. Remember, when booking your next flight with Viva Colombia Aerolinea, be sure to check their website for the latest deals and promotions. Happy travels!
Closing Statement with Disclaimer
While we have made every effort to provide accurate and up-to-date information in this article, please note that Viva Colombia Aerolinea’s policies and services may be subject to change. It’s always best to refer to the airline’s website or contact their call center for the latest information. Additionally, we are not affiliated with Viva Colombia Aerolinea or any other airline, and this article is for informational purposes only. Safe travels!