Are You Looking for a New Career Opportunity?
Are you seeking a challenging yet rewarding career opportunity with one of the most respected companies in the telecommunications industry? Do you enjoy working in a fast-paced and dynamic environment where no two days are ever the same? If so, Telkomsel may be just the employer you have been searching for!
As one of the leading mobile phone operators in Indonesia, Telkomsel is committed to providing the highest quality service to its customers while also maintaining a supportive and engaging work environment for its employees. With a reputation for innovation, reliability, and excellence, Telkomsel is a top choice for job seekers looking to join a dynamic team with plenty of advancement opportunities.
What is Telkomsel Call Center?
Telkomsel’s call center is an integral part of the company’s operations, providing customer support and assistance to millions of customers across Indonesia. As a call center agent, you will be responsible for handling a wide variety of inquiries and issues, ranging from billing inquiries to technical support and more.
With Telkomsel, you will have the opportunity to work with a team of skilled professionals who are passionate about delivering exceptional customer service. You will also receive extensive training and ongoing support to help you succeed in your role.
What Are the Job Requirements?
At Telkomsel, we are committed to hiring the best and brightest candidates to join our team. To be considered for a position as a call center agent, you must meet the following requirements:
| Requirement | Details |
|---|---|
| Minimum Education | Bachelor’s degree in any field |
| Language Requirements | Fluent in Indonesian and English |
| Experience | Prior experience in customer service or call center is preferred but not required |
| Technical Skills | Proficient in Microsoft Office and other computer software programs |
| Soft Skills | Excellent communication and interpersonal skills, ability to work under pressure, problem-solving skills, attention to detail, and willingness to learn and grow |
If you meet these requirements and are excited about the prospect of joining the Telkomsel team, we encourage you to apply for one of our open call center positions today!
Frequently Asked Questions
Q: What kind of training will I receive as a call center agent?
A: As a new hire, you will receive extensive training on Telkomsel’s products, services, and customer service policies. You will also receive training on our call center procedures, best practices, and systems.
Q: What are the benefits of working for Telkomsel?
A: Telkomsel offers a competitive salary and benefits package, opportunities for career advancement, ongoing training and development, and a supportive and engaging work environment.
Q: What is the work schedule for call center agents?
A: Call center agents work on a rotational schedule, which may include evening and weekend shifts.
Q: What is the hiring process like?
A: The hiring process typically includes an online application, phone interview, in-person interview, and assessment tests.
Q: Can I work remotely as a call center agent?
A: Currently, all call center agents are required to work on-site at Telkomsel’s call center locations.
Q: What is the salary range for call center agents?
A: The salary range for call center agents varies depending on experience and location.
Q: Will I have opportunities for career advancement at Telkomsel?
A: Yes, Telkomsel offers numerous opportunities for career advancement and professional development.
Q: What kind of support will I receive on the job?
A: At Telkomsel, we value our employees and provide ongoing support and training to help them succeed in their roles.
Q: What kind of customer issues will I be handling as a call center agent?
A: Call center agents handle a wide variety of customer issues, including billing inquiries, technical support, account management, and more.
Q: What is the work environment like at Telkomsel’s call center?
A: Telkomsel’s call center is a fast-paced and dynamic environment where no two days are ever the same. Our team is friendly, supportive, and always willing to lend a helping hand.
Q: What kind of benefits does Telkomsel offer to its employees?
A: Telkomsel offers a comprehensive benefits package that includes health insurance, life insurance, retirement savings plans, and more.
Q: What kind of employee development opportunities does Telkomsel offer?
A: Telkomsel offers numerous opportunities for employee development, including training and development programs, tuition reimbursement, and more.
Q: What kind of equipment and technology will I use as a call center agent?
A: Call center agents at Telkomsel use state-of-the-art equipment and technology to provide our customers with the best possible service.
Conclusion
At Telkomsel, we are committed to providing our customers with the highest quality service and support, and we are always on the lookout for talented individuals to join our team. If you are seeking a challenging yet rewarding career opportunity with a top-rated telecommunications company, we encourage you to apply for one of our open call center positions today.
By working at Telkomsel’s call center, you will have the opportunity to hone your communication and problem-solving skills while also enjoying competitive benefits, ongoing training and development, and a supportive and engaging work environment. We look forward to hearing from you!
Disclaimer
The information contained in this article is accurate and up-to-date to the best of our knowledge at the time of publication. However, Telkomsel reserves the right to change or update any information, policies, or procedures at any time without prior notice. Telkomsel is not responsible for any errors or omissions in this article or any consequences that may arise as a result of relying on the information presented herein.