Introduction
Greetings, dear reader! It is with great pleasure that we present to you this article on Aetna Tampa Call Center. In today’s fast-paced world, it is essential to have reliable and efficient customer service. One of the companies that have been providing excellent customer support is Aetna Tampa Call Center. Aetna Tampa Call Center is dedicated to providing top-notch support to its customers, ensuring that their needs and concerns are addressed in a timely and efficient manner. In this article, we will discuss in detail the services provided by Aetna Tampa Call Center, its history, its achievements, and its contributions to the community.
Who is Aetna Tampa Call Center?
Aetna Tampa Call Center is a customer service center located in Tampa, Florida. The center is a subsidiary of Aetna, a prominent healthcare insurance company in the United States. The call center was opened in 2006 to provide customer support to Aetna’s customers. It has since grown to become a significant employer in the Tampa area, with more than 1,200 employees.
What Services does Aetna Tampa Call Center Provide?
Aetna Tampa Call Center provides a wide array of services to its customers. These services include:
| Services | Details |
|---|---|
| Customer Support | Assists customers with their inquiries, concerns, and complaints |
| Claims Assistance | Helps customers with their medical claims and insurance coverage questions |
| Provider Support | Assists healthcare providers with their inquiries and concerns |
| Enrollment Assistance | Helps customers enroll in Aetna’s healthcare plans |
| Technical Support | Provides technical assistance to customers who use Aetna’s online services |
Why Choose Aetna Tampa Call Center?
There are several reasons why you should choose Aetna Tampa Call Center for your customer service needs. One of the primary reasons is their commitment to providing excellent customer service. The call center employs highly trained professionals who are equipped with the knowledge and skills to provide exceptional support to customers. Another reason to choose Aetna Tampa Call Center is their state-of-the-art technology. The center uses cutting-edge technology to provide timely and efficient support, making sure that customers’ needs are met promptly. Moreover, Aetna Tampa Call Center has a proven track record of providing top-notch customer service, as evidenced by their numerous awards and recognitions.
Aetna Tampa Call Center Awards and Recognitions
Aetna Tampa Call Center has received several awards and recognitions for its excellent customer service. Some of the awards and recognitions include:
- 2018 JD Power Award for Customer Service
- 2019 ACE Award for Outstanding Achievement in Customer Service
- 2020 Stevie Award for Excellence in Customer Service
Aetna Tampa Call Center and the Community
Aetna Tampa Call Center is committed to giving back to the community. The center has partnered with several organizations in the Tampa area to provide support and assistance to those in need. Some of the organizations that Aetna Tampa Call Center has partnered with include the American Heart Association, Feeding Tampa Bay, and Habitat for Humanity.
FAQs About Aetna Tampa Call Center
Q: What are the operating hours of Aetna Tampa Call Center?
A: Aetna Tampa Call Center is open 24/7
Q: How can I contact Aetna Tampa Call Center?
A: You can contact Aetna Tampa Call Center by calling their toll-free number, emailing them, or by using their online chat support.
Q: What services does Aetna Tampa Call Center provide?
A: Aetna Tampa Call Center provides customer support, claims assistance, provider support, enrollment assistance, and technical support.
Q: Does Aetna Tampa Call Center have a mobile app?
A: Yes, Aetna Tampa Call Center has a mobile app that customers can use to manage their healthcare plans, find doctors, and access their medical records.
Q: How long does it take for Aetna Tampa Call Center to process claims?
A: Aetna Tampa Call Center processes claims within 30 days of receiving them.
Q: What healthcare plans does Aetna Tampa Call Center offer?
A: Aetna Tampa Call Center offers a variety of healthcare plans, including HMO, PPO, and POS plans.
Q: Is Aetna Tampa Call Center HIPAA-compliant?
A: Yes. Aetna Tampa Call Center is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
Q: How can I check the status of my claim?
A: You can check the status of your claim by logging into your Aetna account or by contacting Aetna Tampa Call Center.
Q: Does Aetna Tampa Call Center offer dental and vision plans?
A: Yes. Aetna Tampa Call Center offers dental and vision plans as part of their healthcare coverage options.
Q: How can I enroll in Aetna’s healthcare plans?
A: You can enroll in Aetna’s healthcare plans by contacting Aetna Tampa Call Center or by visiting their website.
Q: Does Aetna Tampa Call Center offer discounts for seniors?
A: Yes. Aetna Tampa Call Center offers discounts for seniors who enroll in their healthcare plans.
Q: How long has Aetna Tampa Call Center been in operation?
A: Aetna Tampa Call Center has been in operation since 2006.
Q: Is Aetna Tampa Call Center accessible to persons with disabilities?
A: Yes. Aetna Tampa Call Center is fully accessible to persons with disabilities.
Q: Does Aetna Tampa Call Center offer translation services?
A: Yes. Aetna Tampa Call Center offers translation services in several languages.
Conclusion
In conclusion, Aetna Tampa Call Center is an excellent choice for your customer service needs. The center provides exceptional support to its customers, and its commitment to excellence is evident in the numerous awards and recognitions it has received. Aetna Tampa Call Center is not just a service provider; it is a company that cares about its customers and the community. So, if you’re looking for reliable and efficient customer service, look no further than Aetna Tampa Call Center!
Take Action Now!
If you’re interested in learning more about Aetna Tampa Call Center or want to enroll in their healthcare plans, contact them today! You can visit their website, call their toll-free number, or use their online chat support to get started.
Disclaimer
This article is for informational purposes only. The information provided in this article is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding your healthcare needs.