The Heart of Drury Hotels’ Impeccable Service
Welcome to an exceptional customer service experience! Are you looking for a hotel that offers utmost comfort and convenience? Drury Hotels National Call Center has got you covered. For over 40 years, Drury Hotels has been providing exceptional hospitality to travelers across the United States. With their headquarters based in Saint Louis, Missouri, their National Call Center serves as the backbone of their top-notch service.
As a hotel brand, Drury Hotels has gained a massive reputation for their outstanding customer service, free amenities, excellent guest rooms, and high-quality food. This article aims to provide you with a comprehensive guide on Drury Hotels National Call Center, an essential part of their operations, and everything you need to know to have an unforgettable stay.
About Drury Hotels
Starting as a small motel in Sikeston, Missouri, in 1973, Drury Hotels has grown to become a household name in the hospitality industry. Under the leadership of Charles Drury, the company has expanded to 150 hotels in 25 states. Drury Hotels offers modern and comfortable accommodations that cater to the needs of all kinds of travelers, including families, business executives, and leisure travelers.
Driven by their passion for customer satisfaction, Drury Hotels strives to provide their guests with an unforgettable experience by offering excellent amenities at no extra cost. From complimentary breakfast to hot food and beverages in the evening, Drury Hotels goes above and beyond to ensure their guests have all they need to make their stay memorable.
One thing that sets Drury Hotels apart from other hotel brands is their commitment to reducing their carbon footprint. Their eco-friendly practices, such as energy-efficient lighting, recycling, and water conservation, have earned them numerous environmental awards and accolades.
Introduction to Drury Hotels National Call Center
Drury Hotels National Call Center (DHCC) is the central hub that handles all the reservations and customer service inquiries made by guests. The call center operates 24/7 and is staffed by highly trained agents who provide personalized services to all Drury Hotels’ customers.
The DHCC provides support to all the 150 Drury Hotels branches in the United States, ensuring that guests receive a seamless experience regardless of their location. The call center assists guests with reservations, booking changes, cancellations, and inquiries about hotel amenities and services, among other things.
Why Choose Drury Hotels?
With so many hotel options available, you might wonder why you should choose Drury Hotels. Here are some reasons that set them apart from other hotel brands:
| Reason | Details |
|---|---|
| Excellent Customer Service | Drury Hotels’ commitment to providing exceptional customer service sets them apart from other hotels. The DHCC ensures that all guests receive personalized attention and services that cater to their individual needs. |
| Free Amenities | Unlike many hotels that charge extra fees for amenities, Drury Hotels offer complimentary breakfast, evening meals and drinks, and wireless high-speed internet access. |
| Clean and Comfortable Rooms | All guest rooms are spacious, comfortable, and equipped with modern amenities such as flat-screen TVs, microwaves, and refrigerators. |
| Green Practices | Drury Hotels’ commitment to reducing their carbon footprint resonates with guests who are concerned about the environment. |
FAQs
1. How do I make a reservation at Drury Hotels?
To make a reservation, you can either visit their website or call the DHCC hotline.
2. What amenities are provided at Drury Hotels?
Drury Hotels offers complimentary breakfast, evening meals and drinks, high-speed internet access, and fitness centers.
3. Do Drury Hotels have smoking rooms?
No. Drury Hotels is committed to providing a smoke-free environment for all their guests.
4. What is the check-in time at Drury Hotels?
The standard check-in time is 3:00 PM.
5. What is the check-out time at Drury Hotels?
The standard check-out time is 11:00 AM.
6. Do Drury Hotels allow pets?
Yes. Drury Hotels is a pet-friendly hotel brand. However, there are specific policies and fees associated with bringing pets.
7. How do I cancel a reservation at Drury Hotels?
You can call the DHCC hotline or cancel your reservation online via their website.
8. Are Drury Hotels environmentally friendly?
Yes. Drury Hotels has implemented eco-friendly policies that promote sustainability and have been recognized with several environmental awards.
9. Do Drury Hotels offer shuttle services?
Yes. Some Drury Hotels branches provide complimentary shuttle services to and from the airport.
10. Do Drury Hotels have meeting rooms?
Yes. Drury Hotels provides meeting rooms that can accommodate different group sizes and provide essential equipment for events.
11. What is the Drury Rewards program?
The Drury Rewards program is a loyalty program that rewards guests with points for every night they stay at Drury Hotels. Guests can redeem these points for free nights or other rewards.
12. What payment methods does Drury Hotels accept?
Drury Hotels accepts different payment methods, including credit cards, debit cards, and cash. However, pre-paid or reloadable debit cards are not accepted.
13. Does Drury Hotels offer group discounts?
Yes. Drury Hotels provides group discounts for guests who reserve ten or more rooms at a time.
Conclusion
No doubt, Drury Hotels is the ideal hotel brand for travelers who desire affordable luxury, exceptional customer service, modern amenities, and eco-friendly practices. With the DHCC as the backbone of their operation, guests are guaranteed personalized attention and services that cater to their individual needs. Don’t hesitate to book your stay today!
Experience the Drury Hotels’ difference and enjoy a memorable stay that exceeds your expectations.
Disclaimer
The content of this article is for informational purposes only. The author is not affiliated with Drury Hotels, and the information provided may be subject to change without notice. Kindly contact Drury Hotels National Call Center directly for any inquiries or updated information.