Introduction
Welcome to our comprehensive guide on Tech Mahindra Kolkata Call Center. In this article, we will provide you with an in-depth analysis of Tech Mahindra’s call center operations in Kolkata, India. Tech Mahindra is a global leader in digital transformation, consulting, and business reengineering services, with operations spanning across 90 countries. The company has a significant presence in India, with its largest delivery center in Kolkata. We aim to provide you with all the essential insights into this center, its operations, and how it has contributed to the growth and success of Tech Mahindra.
Who is the target audience for this article?
This article is primarily meant for individuals interested in learning about Tech Mahindra’s Kolkata call center operations. It is ideal for business professionals, students, and job seekers looking to gain insights into the company’s operations and career opportunities. The article will also be helpful for anyone interested in call center operations and how Tech Mahindra has leveraged it to its advantage in Kolkata.
What is Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center is the largest delivery center of Tech Mahindra, one of India’s leading IT and Business Process Management (BPM) companies. The center provides customer service, technical support, and back-office services to various clients across the globe. It employs close to 12,000 people and is located in Rajarhat, Kolkata. The center has been operational since 2002 and has grown significantly over the years, contributing significantly to Tech Mahindra’s growth and success.
What services does Tech Mahindra Kolkata Call Center provide?
Tech Mahindra Kolkata Call Center provides a range of services to its clients, which include:
| Service | Description |
|---|---|
| Customer Service | The center provides customer support services across different channels, including phone, email, chat, and social media. It handles queries and complaints from customers and provides solutions and recommendations to improve their experience. |
| Technical Support | The center offers technical support services to clients across various industries, including telecom, banking, and finance. It helps in resolving technical issues faced by customers and ensures that their devices or systems are functioning correctly. |
| Back-office services | The center offers a range of back-office services, including data entry, document processing, and claims processing. It helps in streamlining operations and improving efficiency for clients. |
What are the benefits of Tech Mahindra Kolkata Call Center?
The Tech Mahindra Kolkata Call Center offers several benefits to both the company and its clients, which include:
- Cost-saving: Companies can save a significant amount of money by outsourcing their call center operations to Tech Mahindra Kolkata.
- Improved efficiency: Tech Mahindra Kolkata Call Center operates 24/7, providing round-the-clock support to clients and customers.
- Expertise: The center employs highly skilled professionals with deep knowledge and expertise in various domains to ensure high-quality service delivery.
- Scalability: Tech Mahindra Kolkata Call Center has the capacity to scale up or down services, depending on the clients’ changing needs.
What is the work environment like at Tech Mahindra Kolkata?
Tech Mahindra Kolkata Call Center provides a conducive working environment for its employees. The center has state-of-the-art facilities with modern amenities, including a cafeteria, gym, and healthcare center. The management is committed to creating a positive work culture that promotes employee well-being, growth, and development. The center also offers several employee engagement activities, including cultural and sports events, to foster team-building and camaraderie.
About Tech Mahindra
What is Tech Mahindra, and what does it do?
Tech Mahindra is a global leader in digital transformation, consulting and business re-engineering services. The company provides end-to-end IT services and solutions to clients in over 90 countries across various industries, including telecom, banking, and finance, healthcare, and retail. Tech Mahindra has a workforce of over 131,500 professionals across 90 countries and has a significant presence in India.
What are the core values of Tech Mahindra?
Tech Mahindra operates based on its core values of “Professionalism, Good Corporate Citizenship, Customer First, Quality Focus, and Individual Dignity.” The company is committed to delivering high-quality services to its clients while promoting ethical business practices and social responsibility.
What are Tech Mahindra’s key achievements?
Tech Mahindra has received several accolades and awards for its exceptional work in the industry. Some of the notable achievements include:
- Ranked among the top 50 companies for diversity and inclusivity by DiversityInc.
- Ranked as a leader in the Gartner Magic Quadrant for Managed Services for the fifth consecutive year.
- Won the “Digital Innovator of the Year” award at the 2020 World Communications Awards.
What is Tech Mahindra’s vision for the future?
Tech Mahindra is committed to becoming a global leader in the digital transformation space. The company aims to leverage emerging technologies such as artificial intelligence, blockchain, and quantum computing to provide innovative solutions to its clients. Tech Mahindra also aims to promote sustainability and social responsibility in all its operations and services.
FAQs
What are the job opportunities available at Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center offers several job opportunities across various domains, including customer service, technical support, and back-office operations. Interested candidates can visit the Tech Mahindra Careers page to learn more about the current openings and apply for suitable positions.
What are the eligibility criteria for applying to jobs at Tech Mahindra Kolkata Call Center?
The eligibility criteria for jobs at Tech Mahindra Kolkata Call Center may vary based on the position and the domain. However, candidates are expected to have a graduate degree, excellent communication skills, and basic computer knowledge. Relevant work experience in the domain is also preferred.
Does Tech Mahindra Kolkata Call Center provide training to employees?
Yes, Tech Mahindra Kolkata Call Center provides training to its employees to ensure they have the necessary skills and knowledge to perform their jobs effectively. The training programs cover various domains, including technical and soft skills, and are customized based on the employee’s job requirements and career aspirations.
What is the work schedule at Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center operates 24/7, providing round-the-clock support to its clients and customers. The employees work in shifts, and the work schedules may vary based on the client’s location and requirements.
What are the employee benefits at Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center provides several employee benefits, including health insurance, paid time off, retirement benefits, and performance-based incentives. The center also offers several employee engagement activities, including cultural and sports events, to foster team-building and camaraderie.
What is the selection process for jobs at Tech Mahindra Kolkata Call Center?
The selection process for jobs at Tech Mahindra Kolkata Call Center may vary based on the position and the domain. However, it typically involves a series of interviews, including a telephonic screening, a face-to-face interview, and a technical assessment to evaluate the candidate’s skills and knowledge.
What is the culture like at Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center promotes a positive work culture that values employee well-being, growth, and development. The center fosters a collaborative and inclusive work environment that encourages learning and innovation. The management is committed to creating a conducive work culture that promotes employee engagement and satisfaction.
How does Tech Mahindra Kolkata Call Center ensure quality service delivery?
Tech Mahindra Kolkata Call Center ensures quality service delivery through its robust quality management system. The system involves continuous monitoring, analysis, and improvement of the call center operations, including the performance of the employees, customer satisfaction, and compliance with industry standards and regulations.
What are the locations of Tech Mahindra Call Centers?
Tech Mahindra has call center operations across several locations in the world, including India, the United States, the United Kingdom, Mexico, and Brazil. The company’s largest delivery center is in Kolkata, India.
What is the company’s policy on social responsibility?
Tech Mahindra is committed to promoting social responsibility in all its operations and services. The company has launched several initiatives to promote environmental sustainability, education, and community development. Tech Mahindra Foundation, the company’s CSR arm, focuses on providing education and livelihood opportunities to underprivileged communities.
What are the channels through which customers can contact Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center provides several channels for customers to contact them, including phone, email, chat, and social media. The center has a multichannel approach to customer support, ensuring that customers can reach them through their preferred channels.
What are the industries that Tech Mahindra Kolkata Call Center caters to?
Tech Mahindra Kolkata Call Center caters to clients across various industries, including telecom, banking, and finance, healthcare, retail, and manufacturing. The center provides customized solutions to its clients based on their specific requirements and needs.
What is the turnaround time for queries and complaints at Tech Mahindra Kolkata Call Center?
The turnaround time for queries and complaints at Tech Mahindra Kolkata Call Center varies based on the severity of the issue and the client’s requirements. However, the center has a robust process in place to ensure that customer queries and complaints are resolved as quickly and efficiently as possible.
What is the employee retention rate at Tech Mahindra Kolkata Call Center?
Tech Mahindra Kolkata Call Center has one of the highest employee retention rates in the industry, owing to its positive work culture, employee engagement activities, and growth opportunities. The center values employee well-being and recognizes employees’ contributions to the company’s success.
Conclusion
In conclusion, Tech Mahindra Kolkata Call Center is a significant part of Tech Mahindra’s operations, providing high-quality customer service, technical support, and back-office services to clients across the globe. It offers several benefits to both the company and its clients, including cost savings, improved efficiency, and scalability. The center has a conducive working environment that values employee well-being, growth, and development. Tech Mahindra is committed to becoming a global leader in the digital transformation space, promoting ethical business practices and social responsibility. We hope this article has provided you with all the essential insights into Tech Mahindra Kolkata Call Center and how it has contributed to Tech Mahindra’s growth and success.
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Disclaimer
The contents of this article are for informational purposes only. While we have made every effort to ensure the accuracy of the information, we do not guarantee its completeness or timeliness. The readers are advised to research and verify the information before making any decisions or taking any actions based on the information contained in this article. We shall not be liable for any damages or losses arising out of the use of this article.