Introduction
Greetings, dear reader! The Business Process Outsourcing (BPO) industry has grown significantly over the years, and the Philippines has become a hot spot for companies seeking to outsource. Among the key locations in the country, Eastwood Libis in Quezon City has been a go-to destination for many of these companies because of its skilled workforce, modern infrastructure, and strategic location as the gateway to Metro Manila’s eastern part.
In this article, we will delve deeper into the local call center industry in Eastwood Libis and explore how it has contributed to the growth of the BPO industry in the country. We will also provide insights into the factors that have made Eastwood Libis an attractive location for BPO companies and how it has evolved to become a hub for other industries. So sit tight and join us as we unravel the story of local in Eastwood Libis call center!
What is Local in Eastwood Libis Call Center?
Local in Eastwood Libis Call Center is the term used to refer to the call centers that are operating within Eastwood City, a 17-hectare mixed-use development located in Quezon City. Eastwood City is one of the Philippines’ first fully integrated townships, offering a blend of commercial, residential, and leisure spaces. It is home to several BPO companies that provide various services, such as customer support, technical help desk, sales, and marketing.
Local in Eastwood Libis Call Center has become a significant contributor to the country’s economy, not only because it generates employment opportunities but also because it attracts foreign investors seeking to outsource their operations. The BPO industry has become a vital pillar of the Philippine economy, accounting for more than 7% of the country’s Gross Domestic Product (GDP) and employing over 1.3 million Filipinos.
The Rise of Local in Eastwood Libis Call Center
Eastwood Libis was previously a sprawling land occupied by several factories, warehouses, and other industrial establishments. However, in the early 2000s, it underwent a massive transformation when Megaworld Corporation, one of the country’s leading real estate developers, acquired the property and converted it into a world-class township.
The development of Eastwood City paved the way for numerous investments, including the establishment of BPO companies. The BPO industry, which was then in its infancy stage, found its way to Eastwood City because of its strategic location, accessibility, infrastructure, and talent pool. Since then, the number of BPO companies in the area has steadily increased, with more than 50 companies operating within Eastwood City alone.
Why Choose Eastwood Libis for Your Business?
Several factors make Eastwood Libis an ideal location for businesses, particularly BPO companies. Here are some of them:
| Factors | Description |
|---|---|
| Strategic Location | Eastwood Libis is situated in the heart of Quezon City and is easily accessible from different parts of Metro Manila, including major airports and seaports. |
| Talent Pool | Eastwood Libis is home to several world-class universities, producing a steady stream of highly skilled and trainable graduates. |
| Infrastructure | Eastwood City boasts of modern infrastructure such as fiber-optic cables, redundant power sources, and state-of-the-art communication systems. |
| Cost-Efficient | Compared to other business districts in Metro Manila, Eastwood Libis offers competitive leasing rates, making it an affordable location for businesses. |
| Supportive Environment | Eastwood City offers a conducive environment for businesses, providing various amenities such as restaurants, coffee shops, retail stores, and residential buildings. |
FAQs
1. What services do local call centers in Eastwood Libis offer?
Local call centers in Eastwood Libis offer various services, including customer support, technical help desk, sales, and marketing. Some companies also provide back-office services such as accounting, human resources, and data encoding.
2. What are the qualifications to work in a local call center in Eastwood Libis?
The qualifications for a call center job may vary depending on the company, but generally, candidates for customer service positions should have excellent communication skills, be computer literate, and possess a college degree or equivalent experience. Technical positions may require candidates to have specific technical skills or certifications.
3. How many local call center companies are operating in Eastwood Libis?
More than 50 BPO companies are currently operating within Eastwood City.
4. What are some of the challenges faced by local call centers in Eastwood Libis?
Some of the challenges faced by local call centers in Eastwood Libis include high attrition rates, language and cultural barriers, and competition from other outsourcing destinations.
5. How does the BPO industry contribute to the Philippine economy?
The BPO industry is a significant contributor to the Philippine economy, accounting for more than 7% of the country’s Gross Domestic Product (GDP) and employing over 1.3 million Filipinos.
6. How is the BPO industry in Eastwood Libis different from other BPO hubs in the Philippines?
The BPO industry in Eastwood Libis is unique because of its strategic location, modern infrastructure, and talent pool. Eastwood Libis is easily accessible from different parts of Metro Manila, provides state-of-the-art communication systems, and is home to several world-class universities.
7. How has the COVID-19 pandemic affected the BPO industry in Eastwood Libis?
The COVID-19 pandemic has posed significant challenges to the BPO industry in Eastwood Libis, particularly in terms of ensuring the safety and health of employees. However, BPO companies in Eastwood Libis have been quick to adapt to the new normal by implementing work-from-home arrangements and other initiatives to ensure business continuity.
The Future of Local in Eastwood Libis Call Center
Despite the challenges brought about by the COVID-19 pandemic, the BPO industry in Eastwood Libis remains resilient and optimistic about the future. The industry is expected to continue to grow, with more companies setting up shop in the area and existing companies expanding their operations. The government is also supportive of the BPO industry, providing various incentives and creating new policies that will promote its development.
Conclusion
As we conclude this article, we hope that we have provided valuable insights into the local call center industry in Eastwood Libis and the role it has played in the growth of the BPO industry in the Philippines. We have highlighted the unique features of Eastwood Libis that make it an attractive location for businesses and have provided answers to some of the frequently asked questions about the industry. We encourage businesses to consider Eastwood Libis as a viable option for their operations and for individuals seeking employment opportunities in the BPO industry to explore Eastwood City as a potential workplace.
Closing Statement and Disclaimer
Thank you for taking the time to read this article. We hope that you found it informative and engaging. Please note that the opinions expressed in this article are solely those of the author and do not necessarily represent the views of any organization or company. Also, while we make every effort to ensure the accuracy and reliability of the information provided, we do not guarantee its completeness or validity. Readers are advised to conduct their research and due diligence before making any business or employment decisions.