Introduction
Welcome to our comprehensive guide on the hhgregg Indianapolis call center. As one of the leading electronic and appliance retailers, hhgregg has a well-known reputation for providing quality products and excellent customer service. Located in the heart of Indianapolis, the call center is a crucial part of the company’s operations. In this article, we will take a deeper dive into the hhgregg Indianapolis call center and explore its history, services, and more.
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History of hhgregg Indianapolis Call Center
The hhgregg Indianapolis call center was established in 1999, with the aim of providing top-notch customer service to customers across the country. Over the past two decades, the call center has become an integral part of the company’s operations, handling millions of calls each year. The call center is staffed by trained professionals who are dedicated to providing the best possible service to customers.
As the company grew, so did the call center. Today, the hhgregg Indianapolis call center is one of the largest call centers in the state of Indiana. It employs over 1,000 people and handles calls from customers across the United States. The call center operates 24/7, ensuring that customers can always reach a representative, regardless of the time of day or night.
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Services Provided by hhgregg Indianapolis Call Center
The hhgregg Indianapolis call center provides a wide range of services to customers, including:
| Service | Description |
|---|---|
| Order Tracking | Customers can track their orders and receive updates on their delivery status. |
| Product Information | Customers can get comprehensive information on products before making a purchase. |
| Product Support | Customers can receive technical support and assistance with product issues. |
| Returns and Exchanges | Customers can initiate returns and exchanges and receive assistance with the process. |
The call center also provides assistance with financing, warranty information, and more.
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Customer Satisfaction at hhgregg Indianapolis Call Center
At hhgregg, customer satisfaction is a top priority. The Indianapolis call center is staffed by trained professionals who are committed to providing outstanding customer service. The call center regularly conducts surveys to measure customer satisfaction levels and make improvements where necessary. Additionally, the call center has won numerous awards for its exceptional service, including the Stevie Award for Customer Service.
Customers who have interacted with the hhgregg Indianapolis call center have praised the team’s professionalism, knowledge, and helpfulness. They appreciate the prompt and courteous service provided by the representatives and have said that they feel valued and respected as customers.
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FAQs
Q: How do I contact the hhgregg Indianapolis call center?
A: You can reach the hhgregg Indianapolis call center by calling 1-800-284-7344.
Q: What are the call center’s hours of operation?
A: The hhgregg Indianapolis call center operates 24/7.
Q: What services does the hhgregg Indianapolis call center provide?
A: The call center provides assistance with order tracking, product information, product support, returns and exchanges, financing, warranty information, and more.
Q: Is the hhgregg Indianapolis call center staffed by trained professionals?
A: Yes, the call center is staffed by trained professionals who are committed to providing excellent customer service.
Q: How can I track my order?
A: You can track your order by logging into your hhgregg account or by calling the call center.
Q: Can I get technical support for my hhgregg products?
A: Yes, the hhgregg Indianapolis call center provides technical support and assistance with product issues.
Q: How can I initiate a return or exchange?
A: You can initiate a return or exchange by calling the hhgregg Indianapolis call center or visiting an hhgregg store.
Q: What awards has the hhgregg Indianapolis call center won?
A: The call center has won numerous awards, including the Stevie Award for Customer Service.
Q: Does the hhgregg Indianapolis call center provide assistance with financing?
A: Yes, the call center can assist with financing options and information.
Q: Can I receive information on hhgregg products before making a purchase?
A: Yes, the call center provides comprehensive information on products to help customers make informed purchasing decisions.
Q: How does the hhgregg Indianapolis call center measure customer satisfaction?
A: The call center regularly conducts surveys to measure customer satisfaction levels and make improvements where necessary.
Q: What do customers appreciate about the hhgregg Indianapolis call center?
A: Customers appreciate the team’s professionalism, knowledge, and helpfulness. They feel valued and respected as customers.
Q: How has the hhgregg Indianapolis call center grown over the years?
A: The call center has expanded to become one of the largest call centers in the state, employing over 1,000 people and handling millions of calls each year.
Q: Why is the hhgregg Indianapolis call center important to the company?
A: The call center is an integral part of hhgregg’s operations, providing top-notch customer service to customers across the country.
Conclusion
Overall, the hhgregg Indianapolis call center is an essential part of the company’s operations. It provides a wide range of services to customers, including order tracking, product information, product support, and more. The call center is staffed by trained professionals who are dedicated to providing the best possible service to customers.
Customer satisfaction is a top priority at hhgregg, and the call center regularly measures satisfaction levels and makes improvements where necessary. Customers appreciate the prompt and courteous service provided by the representatives and feel valued and respected as customers.
If you have any questions about the hhgregg Indianapolis call center or want to learn more about hhgregg’s products and services, don’t hesitate to reach out to the call center. You can also visit the hhgregg website or an hhgregg store near you.
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Closing Statement with Disclaimer
Thank you for taking the time to read our article on the hhgregg Indianapolis call center. We hope that you found it informative and helpful. Please note that the information provided in this article is accurate at the time of publication, but may be subject to change. For the most up-to-date information, please visit the hhgregg website or contact the call center directly. We also want to remind our readers that this article is for informational purposes only and should not be construed as legal or professional advice. Readers should always consult with qualified professionals before making any decisions based on the information provided in this article.