Introduction
Welcome to our guide on the Verizon Kennesaw GA Call Center! In this article, we’ll be diving deep into everything you need to know about this call center location of Verizon, one of the leading communication companies in the world.
Do you have any questions about Verizon’s Kennesaw GA Call Center? Not sure if it’s the right place to get in touch with Verizon’s customer service? Keep reading, and we’ll answer all your questions!
Whether you’re a customer, an employee or just curious about this Verizon location, we have you covered. Let’s dive in!
What is Verizon’s Kennesaw GA Call Center?
The Verizon Kennesaw GA Call Center is a customer service location of Verizon Communications Inc. located in Kennesaw, Georgia, USA. As a customer service center, it serves as a point of contact for Verizon’s customers, providing support and solutions to their issues and concerns.
Verizon Communications Inc. is a multinational corporation that specializes in providing communication, information and entertainment products and services. Founded in 1983 as Bell Atlantic, Verizon has expanded over the years, becoming one of the largest communication companies in the world.
What services does Verizon’s Kennesaw GA Call Center provide?
The Verizon Kennesaw GA Call Center provides a wide range of customer support services, including:
| Services | Description |
|---|---|
| Technical Support | Assistance with device and service issues |
| Billing and Payment Support | Help with billing and payment issues |
| Account Management | Help with managing your Verizon account |
| Product and Service Information | Assistance with choosing the right product or service for you |
| Repair and Replacement Support | Assistance with device repairs and replacements |
| Order Support | Help with order tracking and delivery |
How can I contact Verizon’s Kennesaw GA Call Center?
There are several ways to get in touch with Verizon’s Kennesaw GA Call Center:
- Phone: You can call the center’s toll-free number at [INSERT PHONE NUMBER HERE].
- Email: You can email the center at [INSERT EMAIL ADDRESS HERE].
- Chat: You can chat with a Verizon representative directly on the company’s website.
- Social Media: You can reach out to Verizon’s customer service team via social media platforms like Twitter and Facebook.
What are the operating hours of Verizon’s Kennesaw GA Call Center?
The Kennesaw GA Call Center of Verizon operates 24/7, providing support to its customers around the clock.
What is the address of Verizon’s Kennesaw GA Call Center?
The address of Verizon’s Kennesaw GA Call Center is:
5000 George Busbee Parkway NW
Kennesaw, GA 30144
USA
What is the dress code for employees at Verizon’s Kennesaw GA Call Center?
The dress code for employees at Verizon’s Kennesaw GA Call Center is business casual. Employees are expected to look professional while also being comfortable enough to provide excellent customer service.
What is the hiring process for employees at Verizon’s Kennesaw GA Call Center?
The hiring process for employees at Verizon’s Kennesaw GA Call Center typically includes:
- Application: Candidates can apply for the position on the Verizon Careers website.
- Phone Interview: Selected candidates will be contacted for a phone interview, during which they will be asked about their experience and qualifications.
- In-Person Interview: Candidates who pass the phone interview will be invited for an in-person interview at the Kennesaw GA Call Center, during which they will be asked to demonstrate their customer service skills.
- Background Check: Candidates who pass the interviews will undergo a background check.
- Training: Successful candidates will receive training before starting their job at the center.
What are the qualifications to work at Verizon’s Kennesaw GA Call Center?
The qualifications to work at Verizon’s Kennesaw GA Call Center may vary depending on the job position, but typically include:
- Minimum age of 18 years old
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Customer service experience
What benefits do employees at Verizon’s Kennesaw GA Call Center receive?
Employees at Verizon’s Kennesaw GA Call Center receive a wide range of benefits, including:
- Medical, dental and vision insurance
- 401(k) retirement savings plan
- Paid time off
- Employee discounts on Verizon products and services
- Career development opportunities
What are the common issues that Verizon customers contact the Kennesaw GA Call Center for?
Some of the common issues that Verizon customers contact the Kennesaw GA Call Center for include:
- Internet and Wi-Fi issues
- TV and cable issues
- Device troubleshooting and support
- Payment and billing issues
- Account management and password reset
- Order tracking and delivery
What makes Verizon’s Kennesaw GA Call Center stand out from other customer service centers?
Verizon’s Kennesaw GA Call Center stands out from other customer service centers for several reasons:
- 24/7 Availability: The center operates 24/7, ensuring that customers can get support whenever they need it.
- Expert Assistance: The center’s representatives are highly trained and experienced in providing excellent customer service.
- Wide Range of Services: The center provides a wide range of customer support services, including technical support, billing and payment support, and order support.
- Innovative Solutions: The center stays up-to-date with the latest technological advancements to provide innovative solutions to its customers.
- Excellent Employee Benefits: The center offers its employees a range of excellent benefits, including medical, dental and vision insurance, 401(k) retirement savings plan, and paid time off.
How can I give feedback about my experience at Verizon’s Kennesaw GA Call Center?
You can provide feedback about your experience at Verizon’s Kennesaw GA Call Center by reaching out to the center’s support team or filling out a customer satisfaction survey on the company’s website. Your feedback is valued and helps Verizon improve its services.
Conclusion
Verizon’s Kennesaw GA Call Center is an essential point of contact for the company’s customers, providing expert support and solutions to their issues and concerns. Whether you’re experiencing technical problems with your device, billing issues or just need help managing your account, the center’s representatives are available 24/7 to assist you.
With excellent employee benefits and innovative solutions, the Kennesaw GA Call Center is undoubtedly one of the best customer service centers in the world. So, what are you waiting for? Reach out to the center and experience the excellent customer service that Verizon is known for!
Have any questions that we didn’t cover in this article?
Check out the FAQs below or reach out to Verizon’s support team for more information.
FAQs
1. Can I walk into Verizon’s Kennesaw GA Call Center and get support?
No, the Kennesaw GA Call Center does not provide in-person support. You can get support by phone, email, chat or social media.
2. What do I do if I need urgent support after hours?
You can reach out to Verizon’s Emergency Support team, which is available 24/7, for urgent support after hours.
3. Do I need an appointment to get support from Verizon’s Kennesaw GA Call Center?
No, you do not need an appointment to get support from the Kennesaw GA Call Center. You can reach out to the center by p
hone, email, chat or social media.
4. How long does it take to get a response from Verizon’s Kennesaw GA Call Center?
Response time may vary depending on the issue, but Verizon’s Kennesaw GA Call Center typically responds within 24 hours.
5. Can I get support in languages other than English from Verizon’s Kennesaw GA Call Center?
Yes, Verizon’s Kennesaw GA Call Center provides support in several languages other than English, including Spanish and French.
6. How do I apply for a job at Verizon’s Kennesaw GA Call Center?
You can apply for a job at Verizon’s Kennesaw GA Call Center by visiting the company’s Careers website.
7. What is Verizon’s refund policy?
Verizon’s refund policy may vary depending on the service or product, but typically allows customers to return their purchases within a certain time frame to receive a refund or exchange.
8. Can I cancel my Verizon service by contacting the Kennesaw GA Call Center?
Yes, you can cancel your Verizon service by contacting the Kennesaw GA Call Center. The center’s representatives will guide you through the process.
9. What do I do if I have a problem with my Verizon service that the Kennesaw GA Call Center can’t solve?
If you have a problem with your Verizon service that the Kennesaw GA Call Center can’t solve, you can reach out to the company’s Executive Relations team, which is available to address complex issues.
10. Does Verizon’s Kennesaw GA Call Center offer technical support for all types of devices?
Verizon’s Kennesaw GA Call Center provides technical support for a wide range of devices, including smartphones, tablets, routers and smart home devices.
11. Are there any fees for calling Verizon’s Kennesaw GA Call Center?
No, calling Verizon’s Kennesaw GA Call Center is toll-free.
12. Can I get help with setting up my new Verizon service from the Kennesaw GA Call Center?
Yes, you can get help with setting up your new Verizon service from the Kennesaw GA Call Center.
13. Is there a way to speed up the response time from Verizon’s Kennesaw GA Call Center?
You can speed up the response time from Verizon’s Kennesaw GA Call Center by providing as much information as possible upfront about your issue or concern.
Closing Statement with Disclaimer
We hope that you found this guide on Verizon’s Kennesaw GA Call Center informative and useful. We have covered a wide range of topics about this customer service center, and we hope that we have answered all of your questions.
Please note that the information provided in this article is subject to change. Verizon may update its policies, services or products, and we encourage you to visit the company’s website or contact its support team for the most up-to-date information.
Thank you for reading, and we wish you the best of luck in all your communications with Verizon!