Introduction
Welcome to our journal article about where the Orbitz call center is located. Orbitz is one of the most popular online travel agencies worldwide. They offer a variety of services such as flight bookings, car rentals, hotel rooms, and vacation packages. If you are an Orbitz customer, you might have some questions about where their call center is located. In this article, we will provide you with comprehensive information regarding the location of Orbitz’s call center. So, let’s get started!
The Importance of Orbitz’s Call Center Location
Having a call center is crucial for any online business that deals with customers, and Orbitz is no exception. Customers can face issues with their bookings, flight cancellations, rescheduling, or other concerns related to their travel. The call center agents are there to assist them and provide a satisfying experience, answering any questions they may have. It is essential to know where the call center is located, as this knowledge can help you reach them quickly in case of an emergency.
Our Goal
Our goal is to provide you with complete and accurate information about where Orbitz’s call center is located. We will also provide you with additional details such as contact information, the hours of operation, and FAQs to help you with your queries. Keep reading to learn more.
Where is Orbitz Located
The Location of Orbitz’s Call Center
The call center of Orbitz Worldwide is located in the Philippines, specifically in Manila. The exact address of their office is 11F, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Center, Pasig, Metro Manila, Philippines.
Why Did Orbitz Choose the Philippines as Their Call Center Location?
There are many reasons why Orbitz chose the Philippines as their call center location. One reason is that the cost of living in the Philippines is significantly lower than in the United States, which means they can pay their employees less while still providing excellent customer service. Additionally, the Philippines has a highly educated workforce with excellent communication skills and a neutral accent, making it easy for them to communicate with customers worldwide.
How Many People Work at Orbitz’s Call Center?
As of 2021, Orbitz has more than 1,000 employees at their call center in Manila, and they are continuously recruiting to meet the growing demand for customer service.
What Are the Working Hours of Orbitz’s Call Center?
Orbitz’s call center is open 24/7, which means customers can contact them at any time of the day or night.
What Services Can You Get from Orbitz’s Call Center?
Orbitz’s call center offers a variety of services such as booking assistance, flight cancellations, rescheduling, refunds, and more. They are well-equipped to answer any queries you might have related to your travel plans.
What is the Contact Information for Orbitz’s Call Center?
If you need to contact Orbitz’s call center, you can do so by dialing their customer service hotline at 1-888-656-4546. If you’re calling from outside the United States, you can contact them at +1-312-279-7740. For more details, please check Orbitz’s website.
Orbitz’s Call Center FAQs
1. Can I reach Orbitz’s call center through email?
Yes, you can reach Orbitz’s call center through email. However, it might take longer to receive a response than if you contact them through their hotline.
2. How can I cancel my flight booking on Orbitz’s website?
You can cancel your flight booking by logging into your Orbitz account and following the instructions. Alternatively, you can contact their call center for assistance.
3. How long does it take for a refund to be processed by Orbitz?
The processing time for refunds depends on the vendor’s policy and the payment method you used when you made the booking. It could take between 2-4 weeks to process a refund on Orbitz.
4. How do I check the status of my booking on Orbitz?
You can check the status of your booking by logging into your Orbitz account and navigating to your itinerary. Alternatively, you can contact the call center for assistance.
5. What should I do if I miss my flight?
If you miss your flight, you should contact Orbitz’s call center immediately. They will help you with rebooking, rescheduling, or any other related queries.
6. Can I get a refund if my flight is canceled?
Yes, you can get a refund if your flight is canceled. However, the refund process might take longer than usual due to the high volume of cancellations caused by COVID-19.
7. How do I apply a promo code on Orbitz?
You can apply a promo code on Orbitz’s website by entering it during the checkout process. Alternatively, you can contact the call center for assistance.
8. How can I add special requests to my booking?
You can add special requests to your booking by contacting Orbitz’s call center or by including them during the booking process on their website.
9. I’m having difficulty logging into my Orbitz account. What should I do?
If you’re having trouble logging into your Orbitz account, you can contact their call center for assistance. They will help you with any issues you might be facing.
10. Can I book a rental car through Orbitz’s call center?
Yes, you can book a rental car by contacting Orbitz’s call center. They will assist you with the booking process and answer any related queries.
11. Does Orbitz’s call center offer assistance with travel insurance?
Yes, Orbitz’s call center offers assistance with travel insurance. You can contact them for any queries related to travel insurance.
12. What is the average wait time to connect with an Orbitz call center agent?
The wait time to connect with an Orbitz call center agent might vary depending on the time and the volume of incoming calls. However, they strive to answer your call as quickly as possible.
13. Can I speak to a call center agent in a language other than English?
Orbitz’s call center agents can speak multiple languages, including Spanish, French, and German. However, this service might not be available 24/7, so we suggest calling during their working hours to check.
Conclusion
In conclusion, knowing where Orbitz’s call center is located is crucial for anyone who is an Orbitz customer or plans to use their services in the future. We hope that this article has provided you with valuable information regarding their call center location, working hours, contact information, services offered, and FAQs. If you have any questions, please do not hesitate to contact Orbitz’s call center.
Before we wrap up, we want to remind you once again that the Orbitz call center is located in Manila, Philippines. So, if you’re ever in a situation where you need to reach them, now you know where to go.
Closing Statement
Thank you for reading our journal article about where is Orbitz located call center. We hope that this article has been helpful to you. Please keep in mind that the information provided in this article might change without notice. Always check Orbitz’s website for the latest updates before making any decisions.
Disclaimer: This article is solely for informational purposes. We do not represent any entity or organization mentioned in this article. Always consult official sources before making any decisions.