The Ultimate Guide to Airtel Call Center Salaries in India
Greetings! If you are here, it’s safe to assume that you are considering a career in the Airtel call center. Or perhaps you are already an employee looking for information on your salary package. Whatever the case may be, this article has got you covered.
So, without further ado, let’s dive into the world of Airtel call center salaries.
Introduction
Airtel, one of India’s largest telecom operators, has a call center that employs thousands of people across the country. These employees provide customer support to Airtel’s millions of subscribers. In recent years, Airtel has been hiring aggressively as it expands its operations and improves its customer service.
Working in a call center is a popular choice for many job seekers in India. Call centers offer flexible work hours, attractive salaries, and opportunities for career growth. Airtel is no exception, and its call center employees enjoy a good package compared to other call center companies in India.
Key Points to Note About Airtel Call Center Salaries
Before we dive into the details, let’s look at some key points to keep in mind about Airtel call center salaries:
- Salaries at Airtel call centers are competitive, especially for entry-level positions.
- Experience plays a big role in determining your salary at Airtel.
- Bonuses and incentives are available for exceptional performance.
- Skill-based programs are available to help employees grow and advance in their careers.
- Salaries vary depending on location.
Airtel Call Center Salary Details
Now, let’s delve into the nitty-gritty of Airtel call center salaries. The following is a detailed breakdown of what you can expect to earn as an Airtel call center employee:
| Position | Salary Range (per month) |
|---|---|
| Customer Service Associate | ₹15,000 – ₹25,000 |
| Senior Customer Service Associate | ₹25,000 – ₹35,000 |
| Team Leader | ₹35,000 – ₹50,000 |
| Assistant Manager | ₹50,000 – ₹70,000 |
| Manager | ₹70,000 – ₹1,00,000 |
The Customer Service Associate Position
The Customer Service Associate position is the entry-level role at Airtel call centers. As a Customer Service Associate, you will be responsible for resolving customer queries and complaints through telephone or email interactions. This position requires excellent communication skills and the ability to work in a fast-paced environment.
New recruits can expect to earn between ₹15,000 and ₹25,000 per month. The exact salary will depend on factors such as work experience, location, and performance.
The Senior Customer Service Associate Position
As a Senior Customer Service Associate, you will be responsible for handling complex customer issues that cannot be resolved by entry-level employees. Senior Customer Service Associates also act as mentors to newer employees and provide guidance and support.
The salary for this position ranges from ₹25,000 to ₹35,000 per month. Again, factors such as work experience and location will influence the exact salary.
The Team Leader Position
As a Team Leader, you will be responsible for managing a team of Customer Service Associates. This position requires strong leadership skills, the ability to motivate and coach employees, and excellent communication skills.
The salary for this position ranges from ₹35,000 to ₹50,000 per month.
The Assistant Manager Position
As an Assistant Manager, you will be responsible for overseeing multiple teams and ensuring that they meet their targets. This position requires strong managerial skills, the ability to work under pressure, and excellent communication skills.
The salary for this position ranges from ₹50,000 to ₹70,000 per month.
The Manager Position
As a Manager, you will be responsible for the overall performance of the call center. This position requires strong leadership skills, the ability to formulate and execute strategies, and excellent communication skills.
The salary for this position ranges from ₹70,000 to ₹1,00,000 per month.
FAQs
1. What qualifications are required to work in an Airtel call center?
Typically, a high school diploma or equivalent is required to work in an Airtel call center. However, some positions may require a degree or specialized training.
2. What is the work schedule like at Airtel call centers?
Airtel call centers offer flexible work schedules, including day and night shifts. Some positions may require weekend or holiday work.
3. Are there opportunities for career growth at Airtel call centers?
Airtel call centers offer opportunities for career growth, including skill-based programs, job rotation, and promotions to higher positions.
4. How are Airtel call center employees evaluated?
Airtel call center employees are evaluated based on various factors, including call quality, customer satisfaction, and adherence to company policies and procedures.
5. Is overtime available at Airtel call centers?
Overtime may be available at Airtel call centers, depending on business needs. Employees are compensated for overtime work.
6. What kind of benefits are available to Airtel call center employees?
Airtel call center employees are eligible for benefits such as health insurance, paid time off, and performance-based bonuses.
7. Can I apply for multiple positions at Airtel call centers?
Yes, you can apply for multiple positions at Airtel call centers, provided you meet the qualifications and requirements for each position.
8. Is training provided to new employees at Airtel call centers?
Yes, Airtel provides training to new employees to ensure that they are well-equipped to handle customer queries and complaints.
9. What languages are required to work in an Airtel call center?
English and Hindi are the primary languages required for working in an Airtel call center. Knowledge of other regional languages may be an advantage.
10. How can I apply for a job at Airtel call centers?
You can apply for a job at Airtel call centers through the company’s official website or through job portals such as Naukri and Indeed.
11. How long does the hiring process take at Airtel call centers?
The hiring process at Airtel call centers varies depending on the position and location. Typically, the process takes between 2-4 weeks.
12. Is work from home available at Airtel call centers?
Yes, Airtel call centers offer work from home options for some positions, depending on business needs.
13. What kind of incentives are available to Airtel call center employees?
Airtel call center employees are eligible for performance-based incentives, such as bonuses and awards.
Conclusion
Working in an Airtel call center can be a fulfilling career choice for many job seekers in India. With attractive salaries, opportunities for career growth, and a great work culture, it’s easy to see why. In this article, we’ve covered everything you need to know about Airtel call center salaries, from entry-level positions to managerial roles. We hope this information has been useful to you as you navigate your career in the call center industry.
If you have any further questions or would like to share your experience working at an Airtel call center, please leave a comment below. We’d love to hear from you!
Disclaimer
The information provided in this article is for educational purposes only. While we have done our best to ensure the accuracy of the information presented, we cannot guarantee that it is free from errors or omissions. The salary figures presented in this article are based on our research and may vary depending on factors such as location, work experience
, and performance. Please consult with a qualified professional before making any career or financial decisions.