Welcome to the Future of Customer Service!
Are you tired of dealing with automated systems when calling customer service hotlines? Do you crave for a personalized and humanized approach to resolving your issues? Look no further than the bustling district of Ortigas in Metro Manila, where the call center industry is thriving.
With the rise of globalization, the outsourcing of customer service tasks has become a prevalent practice among businesses. One of the leading destinations for this industry is the Philippines, thanks to its highly educated and English-proficient workforce. In Ortigas, numerous call centers have established their operations, catering to clients from various industries and corners of the world.
What is Ortigas Call Center?
Ortigas Call Center refers to the cluster of business process outsourcing (BPO) companies that have set up their offices in the Ortigas Center, a central business district located in Pasig City, Metro Manila. These companies specialize in providing customer support, technical assistance, sales, and other services for their clients, who could be based locally or internationally.
The establishment of call centers in Ortigas has significantly contributed to the country’s economic growth, generating thousands of jobs and increasing foreign investment. Let’s take a closer look at what makes Ortigas Call Center an attractive destination for BPO companies.
Table: A Snapshot of Ortigas Call Center Industry
| Year | Number of Call Centers | Employment | Revenue (in millions of USD) |
|---|---|---|---|
| 2015 | 45 | 60,000 | 1,200 |
| 2016 | 50 | 70,000 | 1,400 |
| 2017 | 55 | 80,000 | 1,600 |
| 2018 | 60 | 90,000 | 1,800 |
| 2019 | 65 | 100,000 | 2,000 |
Why Choose Ortigas Call Center?
For BPO companies, the decision to set up shop in Ortigas is influenced by a variety of factors. Here are some reasons why Ortigas is a preferred location for call centers:
1. Accessibility and Strategic Location
Ortigas is situated in the heart of Metro Manila, making it easily accessible through various modes of transportation. Its proximity to commercial districts, malls, and residential areas also offers convenience to employees and clients alike. Furthermore, Ortigas is located in a seismic zone with lower risks compared to other parts of the metropolis, ensuring safety for workers and infrastructure.
2. Vibrant Business Environment
Ortigas is home to some of the biggest multinational corporations in the Philippines, creating a dynamic and competitive business landscape. The presence of these companies provides opportunities for partnerships and collaborations, as well as access to a diverse pool of talents and resources.
3. Competitive Labor Costs
The Philippines boasts of a talented and highly skilled workforce, yet labor costs remain significantly lower compared to other countries with similar expertise. This cost advantage enables BPO companies to offer competitive rates to their clients while maintaining profitability.
4. Supportive Government Policies
The Philippine government has been proactive in promoting the BPO industry as a vital contributor to the economy. Incentives such as tax holidays, simplified business registration, and streamlined procedures for work visas have attracted more foreign investors to the country. Moreover, the government has implemented programs to enhance the skills and knowledge of the workforce, ensuring their competitiveness in the global market.
The Impact of Ortigas Call Center on the Philippine Economy
The growth of the call center industry in Ortigas has helped the Philippine economy in various ways. Here are some examples:
1. Job Creation
The BPO industry is a significant source of employment in the country, with many Filipinos working as call center agents, back-office support staff, and other related positions. In Ortigas alone, the industry has created thousands of jobs, providing opportunities for people to improve their standard of living and contribute to the economy.
2. Increase in Foreign Investments
The establishment of call centers in Ortigas has attracted many foreign investors, bringing in much-needed capital and boosting economic activity in the region. This has also led to the development of other industries that support the BPO sector, such as real estate, transportation, and retail.
3. Improvement in Infrastructure
To support the growth of the call center industry, the Philippine government has invested in improving the country’s infrastructure. This includes the construction of new roads, bridges, and airports, as well as the modernization of telecommunication networks and transportation systems. These developments have not only benefited the BPO sector but also facilitated the growth of other industries and improved the overall quality of life in the Philippines.
FAQs About Ortigas Call Center
1. What is the difference between a call center and a BPO company?
A call center is a type of BPO that specializes in providing voice-based customer service or technical support. BPO companies, on the other hand, offer a broader range of services, including non-voice processes such as data entry, accounting, and human resources.
2. How many call centers are in Ortigas?
As of 2019, there are approximately 65 call centers in Ortigas.
3. What industries do Ortigas call centers cater to?
Ortigas call centers serve clients from various industries, including telecommunications, healthcare, banking and finance, retail, and e-commerce.
4. What are the qualifications for a call center agent position?
Typically, call center agents must have excellent communication skills, both in English and Filipino. They should also possess good problem-solving and customer-service skills and be willing to work on a shifting schedule.
5. What is the average salary of a call center agent in Ortigas?
Call center agents in Ortigas earn an average of Php 20,000 to Php 25,000 per month, depending on their experience and qualifications.
6. What are the working conditions in Ortigas call centers?
Ortigas call centers usually operate 24/7, with agents working on rotating shifts. The work environment is often fast-paced and stressful, but companies try to provide their employees with the necessary resources and support to manage their workload and maintain their well-being.
7. How has the COVID-19 pandemic affected Ortigas call centers?
The COVID-19 pandemic has forced many call centers in Ortigas to adopt work-from-home arrangements to comply with physical distancing protocols. However, the industry remains resilient and continues to provide essential services to clients around the world.
The Future of Ortigas Call Center
As the demand for customer service and other BPO services continues to rise, the future of Ortigas call center looks promising. With the Philippines’ competitive advantages, such as its talented workforce, supportive government policies, and strategic location, the industry is poised for further expansion and growth.
Moreover, the advent of new technologies such as artificial intelligence and chatbots presents opportunities for call centers to enhance their services and provide a more customer-centric approach. As such, call centers must continue to adapt and improve their operations to meet the changing needs and preferences of clients and customers.
Take Action Now and Experience the Quality of Ortigas Call Center
If you’re a business owner or entrepreneur looking for reliable and efficient customer service solutions, look no further than Ortigas call center. With its highly qualified workforce, state-of-the-art facilities, and competitive rates, you can be assured of exc
ellent services and solutions that fit your business needs.
Contact us today to learn more about the benefits of partnering with Ortigas call center and take your business to the next level!
Disclaimer
This article is for informational purposes only and does not constitute professional advice. Readers are advised to consult with their own advisors before making any decisions based on the information provided in this article.