Find Your Dream Career at Telus Call Center in Calgary
Greetings, job seekers! Are you looking for a fulfilling career in customer service? Look no further than Telus Call Center in Calgary! Telus is one of Canada’s largest telecommunications companies and employs a team of dedicated professionals who provide unparalleled customer service. If you’re passionate about delivering exceptional customer experiences, we encourage you to read on and discover everything Telus has to offer.
Why Choose Telus?
When it comes to working at Telus, the opportunities are endless. Not only does Telus offer competitive compensation and benefits packages, but it also fosters a company culture centered around inclusivity, diversity, and innovation. At Telus, each member of our team is valued, and we strive to create a space where everyone feels supported and encouraged to succeed.
It’s not just our team members who benefit from working at Telus; we’re also committed to giving back to our community. Telus is dedicated to supporting local initiatives and charities, and we take pride in making a positive impact on the world around us.
Overview of Telus Call Center Jobs in Calgary
Telus Call Center in Calgary offers a variety of rewarding customer service positions, including:
| Position | Description | Requirements |
|---|---|---|
| Customer Service Representative | Handle customer inquiries and concerns via phone, email, or chat. Provide professional and courteous service while resolving customer issues. | High school diploma or equivalent. Excellent communication skills. Customer service experience preferred. |
| Technical Support Representative | Assist customers with technical issues related to Telus products and services. Troubleshoot and provide solutions to technical problems. | High school diploma or equivalent. Excellent communication skills. Technical aptitude and/or experience preferred. |
| Sales Representative | Sell Telus products and services to customers. Provide product and service knowledge to customers, answer questions, and close sales. | High school diploma or equivalent. Sales experience preferred. Excellent communication and customer service skills. |
Telus Jobs Calgary Requirements
Before applying for a job at Telus Call Center in Calgary, there are a few requirements you should know:
Education and Experience
Most positions at Telus Call Center in Calgary require at least a high school diploma or equivalent. Some positions may require additional education or experience, such as a college diploma or previous customer service or sales experience.
Skills and Abilities
At Telus, we’re looking for team members who possess the following skills and abilities:
- Excellent communication skills, both verbally and in writing
- Strong problem-solving and critical-thinking abilities
- Ability to work in a fast-paced environment
- Customer-focused mindset
- Strong attention to detail
- Ability to work independently and as part of a team
- Flexibility and adaptability
Working Conditions
Working at Telus Call Center in Calgary involves sitting for extended periods, working at a computer for extended periods, and using a headset for phone and chat communication. Candidates should be able to work flexible hours, including evenings, weekends, and holidays.
How to Apply for Telus Jobs in Calgary
If you’re interested in applying for a job at Telus Call Center in Calgary, visit our website at telus.com/careers and search for available positions in Calgary. Once you find a position that interests you, follow the instructions to complete and submit your application. We look forward to hearing from you!
FAQs
What benefits does Telus offer?
Telus offers a comprehensive benefits package that includes medical, dental, and vision coverage, as well as life insurance, disability coverage, and various wellness programs and initiatives.
What is Telus’ company culture like?
Telus fosters a company culture centered around inclusivity, diversity, and innovation. We strive to create a space where everyone feels supported and encouraged to succeed.
Does Telus offer opportunities for career advancement?
Yes! Telus is committed to providing opportunities for career growth and development. We offer various training and development programs and encourage team members to pursue their career goals.
What does a typical day look like for a Telus Call Center representative?
A typical day for a Telus Call Center representative involves handling customer inquiries and concerns via phone, email, or chat. Representatives are responsible for providing professional and courteous service while resolving customer issues. They also work closely with other team members to ensure customer satisfaction.
Does Telus offer work-from-home opportunities?
Yes! Telus recognizes the benefits of remote work and offers work-from-home opportunities for some positions.
What is Telus’ policy on diversity and inclusivity?
Telus is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We have various initiatives in place to promote diversity and inclusivity, including employee resource groups and unconscious bias training.
What is the hiring process like at Telus?
Once you submit your application, our team will review it and contact you if you meet our qualifications. If you move on to the next stage of the hiring process, we may conduct a phone or video interview, followed by an in-person interview. Depending on the position, we may also ask you to complete an assessment or provide references.
What is Telus’ policy on work-life balance?
Telus recognizes the importance of work-life balance and offers various initiatives to support our team members. This includes flexible work arrangements, wellness programs, and paid time off.
What is the dress code at Telus?
The dress code at Telus is business casual.
Does Telus provide training for new hires?
Yes! Telus provides comprehensive training to ensure new hires are equipped with the knowledge and skills needed to succeed in their roles.
What is Telus’ stance on sustainability?
Telus is committed to sustainability and works to minimize our environmental impact through various initiatives, such as reducing energy consumption and waste, and promoting sustainable transportation options.
What is the starting salary for Telus Call Center representatives?
The starting salary for Telus Call Center representatives varies depending on the position and experience level.
What is the employee turnover rate at Telus?
The employee turnover rate at Telus is low compared to industry standards. We strive to create a supportive and fulfilling work environment to encourage team member retention.
Does Telus offer employee discounts?
Yes! Telus offers employee discounts on Telus products and services, as well as various other products and services.
What is the work environment like at Telus?
The work environment at Telus is fast-paced, dynamic, and collaborative. We foster a company culture centered around inclusivity, diversity, and innovation.
Conclusion
Are you ready to take the next step in your career? Consider joining the Telus team at our Calgary call center! At Telus, you’ll have the opportunity to work in a supportive and inclusive environment while delivering exceptional customer experiences. Don’t wait; visit telus.com/careers to find your dream career today!
Disclaimer: This article serves as a guide only. The information provided may be subject to change, and readers should consult the official Telus website for up-to-date in
formation.