Introduction
Greetings, job seekers! Are you looking for a challenging and rewarding career in the call center industry? If yes, then we have great news for you. The Roads and Transport Authority (RTA) of Dubai is hiring call center agents to join their dynamic team. In this article, we will provide you with detailed information about RTA jobs in Dubai, including their requirements, qualifications, benefits, and how to apply for them. So, let’s get started!
What is RTA?
RTA stands for the Roads and Transport Authority, which is a government entity responsible for planning and executing transportation policies and projects in Dubai. Its aim is to develop an integrated and sustainable transportation system to enhance the quality of life in Dubai. One of the important departments of RTA is the call center, which plays a vital role in providing information and assistance to customers who use RTA’s services.
Why Work for RTA Call Center?
Working for RTA call center offers many benefits, such as:
- Competitive salary
- Medical insurance
- Annual leave
- Career growth opportunities
Moreover, RTA call center provides a work environment that fosters innovation, teamwork, and excellence. You will be working with a team of professionals who are dedicated to delivering exceptional customer service and helping customers with their transportation needs.
Requirements and Qualifications
Before you apply for an RTA call center job, you need to meet the following requirements and qualifications:
| Requirement | Qualification |
|---|---|
| Education | Bachelor’s degree or higher |
| Experience | At least 2 years of call center experience |
| Language Skills | Fluent in English and Arabic |
| Computer Skills | Proficient in Microsoft Office and other relevant software |
| Communication Skills | Excellent verbal and written communication skills |
| Customer Service Skills | Ability to handle customer complaints and inquiries with empathy and professionalism |
| Personal Qualities | Positive attitude, team player, detail-oriented, and ability to work under pressure |
How to Apply?
If you meet the above requirements and qualifications, you can apply for an RTA call center job by following these steps:
- Visit the RTA website
- Click on the “Careers” section
- Search for call center jobs
- Submit your application and resume online
Frequently Asked Questions (FAQs)
1. What is the job description of an RTA call center agent?
The job description of an RTA call center agent includes:
- Answering customer calls and inquiries about transportation services
- Providing accurate and timely information about RTA services
- Assisting customers with complaints, suggestions, and feedback
- Maintaining updated knowledge about transportation policies and projects in Dubai
2. What is the minimum salary for an RTA call center agent?
The minimum salary for an RTA call center agent is AED 5,500 per month.
3. What are the working hours for RTA call center agents?
RTA call center operates 24/7, so the working hours for RTA call center agents are in shifts.
4. What are the benefits of working for RTA call center?
The benefits of working for RTA call center are competitive salary, medical insurance, annual leave, and career growth opportunities.
5. What are the training programs provided by RTA call center?
RTA call center provides various training programs, such as customer service, communication skills, transportation policies, and call center technology.
6. Can expatriates apply for RTA call center jobs?
Yes, expatriates can apply for RTA call center jobs if they meet the requirements and qualifications.
7. How long does it take to hear back from RTA after submitting an application?
The time it takes to hear back from RTA after submitting an application varies, but it usually takes a few weeks.
8. What is the dress code for RTA call center agents?
The dress code for RTA call center agents is professional attire, which includes formal wear and closed-toe shoes.
9. What are the career growth opportunities for RTA call center agents?
RTA call center offers various career growth opportunities, such as promotions, transfers to other departments, and training programs.
10. How often do RTA call center agents receive performance evaluations?
RTA call center agents receive performance evaluations every six months.
11. What are the performance metrics used by RTA call center?
The performance metrics used by RTA call center include call resolution rate, customer satisfaction rate, call handling time, and adherence to policies and procedures.
12. What are the challenges faced by RTA call center agents?
The challenges faced by RTA call center agents include dealing with angry or frustrated customers, handling a high volume of calls, and staying updated about transportation policies and projects.
13. How can RTA call center agents maintain their motivation and enthusiasm?
RTA call center agents can maintain their motivation and enthusiasm by staying positive, focusing on their goals, learning new skills, and receiving recognition and rewards for their performance.
Conclusion
In conclusion, working for RTA call center is an excellent opportunity for those who want to build a career in the call center industry and contribute to the transportation sector in Dubai. By meeting the requirements and qualifications and submitting a strong application, you can increase your chances of getting hired by RTA call center. We hope that this article has provided you with valuable information about RTA call center jobs in Dubai. Don’t miss this chance, apply now!
Disclaimer:
The information in this article is accurate at the time of publication. However, RTA may change its requirements and qualifications without prior notice. We recommend that you verify the information on the RTA website or contact their HR department for the latest updates.